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Standard User WWWombat
(fountain of knowledge) Thu 09-Jan-14 17:17:08
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Re: Sync Ok - Download Sucks


[re: LakesGeek] [link to this post]
 
In reply to a post by LakesGeek:
Worth persevering with your ISP, after some pestering on the forums ours has a fault number now.
http://community.plus.net/exchange-information/

Interesting graphs. Thanks for the link.
Standard User mick_w
(newbie) Wed 15-Jan-14 16:09:25
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Re: Sync Ok - Download Sucks


[re: LakesGeek] [link to this post]
 
Just registered with the site to confirm the problens with the Ulverston exchange are still ongoing.

I've been trying to sort out my slow speeds in the evening since mid December.

I've pointed my ISP (Zen) to the PlusNet fault report, hopefully this will get sorted quickly...
Standard User LakesGeek
(regular) Wed 15-Jan-14 17:26:44
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Re: Sync Ok - Download Sucks


[re: mick_w] [link to this post]
 
See also http://community.plus.net/forum/index.php/topic,1220... for updates
Going by the other link though, the average repair time at the moment is about 2-3 weeks. As plusnet only reported the problem to their supplier (BT Wholesale I presume) on the 7th of this month, I think we'll probably have to hang in there for another couple of weeks yet, however much plusnet kindly pester them for us.

Now that it's a confirmed exchange problem there's not much either of our ISPs can do except keep pestering BTW for updates.


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Standard User DarkKobra1977
(newbie) Wed 15-Jan-14 20:21:49
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Re: Sync Ok - Download Sucks


[re: LakesGeek] [link to this post]
 
I'm kind of worried about this now!

As a few people have said that they are syncing ok, but the d/l speeds are abysmal.

Have been waiting for this for ages, but now not so sure!
Standard User mick_w
(newbie) Sat 18-Jan-14 11:35:06
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Re: Sync Ok - Download Sucks


[re: DarkKobra1977] [link to this post]
 
looks like it might get fixed today, see the BT forum here:

https://community.bt.com/t5/BT-Infinity-Speed-Connec...
Standard User mick_w
(newbie) Mon 20-Jan-14 17:33:26
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Re: Sync Ok - Download Sucks


[re: mick_w] [link to this post]
 
Zen have spoken to BT and their estimate for clearing the fault is 10th February...

... and confirmed "BT still classifies fibre like DSL connections and don't give guarantees. BT won't compensate for this issue".

hhmmm...
Standard User mick_w
(newbie) Thu 23-Jan-14 09:37:41
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Re: Sync Ok - Download Sucks


[re: mick_w] [link to this post]
 
BT are claiming they have resolved this fault at the weekend - I'm still seeing really bad speeds in the evening.

Could anyone in the Furness area confirm if they are still having the problem, Thanks
Standard User NoobSaibot
(newbie) Tue 04-Feb-14 19:08:00
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Re: Sync Ok - Download Sucks


[re: akwilliams] [link to this post]
 
In reply to a post by akwilliams:
Hey all,

Had my infinity installed for 10 days now,but only just got around to using it. Sync speeds on the HH5 are 79/20 - I only live 100yds from the cabinet!

However, i have yet to see a speedtest or download (at varying times during the day) exceed 35mb.

Tried all sorts to eliminate problems my end - differnt router (Netgear N600), cables laptops etc.

I was expecting with a sync of 79mbit downloads would be in the high 60's at off peak times.

Any suggestions please?


Are you on the correct one?

http://bt.custhelp.com/app/answers/detail/a_id/10495...
http://bt.custhelp.com/app/answers/detail/a_id/47278...

Oops! This wouldn't apply to you. sorry.

But if you've had Fibre before the 1 February 2013 then you'll have to cancel and sign back up to take advantage of those changes on the 1 February 2013 (so it's reported anyway).

Edited by NoobSaibot (Tue 04-Feb-14 19:49:36)

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