Drop outs with Fibre

I'm getting around 10 disconnects a day or more

my OR modem resyns but according to sky they don't show up on there system

so they send me a new RJ cable for the socket to the modem to see if it helps

i had a spare one and it hasn't helped at all

i'm kinda confused what to do now i had a similar problem around a year ago and it wasnt ever solved

i just went back to ADSL.

i was thinking of recabling my wire from VDSL socket to where it comes in the property with CAT5e/6.

I've set up a ping chart to monitor today to see if it may pick it up.

My Broadband Ping

Edited by epyon (Mon 06-Jan-14 12:40:22)

Are you able to catch it when it is syncing - does it happen often enough?

If so, I would be inclined to setup some screen capture software and open the monitor page for the router that shows the link status. Leave the capture software running and when you get a drop grab that part of the video and send it to them - if you can show the router itself is losing sync then it will prove it is happening.

It's always possible they have records mixed up and are looking at someone else's line stats.

Every extension in the house definitely filtered?

In reply to a post by epyon:

i was thinking of recabling my wire from VDSL socket to where it comes in the property with CAT5e/6.

Puzzled by that - if it's your master socket then you are not technically allowed to do that. If it's on the end of an ISP/Openreach supplied Data Extension Kit/Home Wiring Solution then it should already be of sufficient quality.

Sky won't see the resyncs because of the way their fibre network works and your connection will still retain the IP lease unlike PPPoE systems that will most likely start a new session when the modem resyncs.

With Sky you can disconnect the router from the modem for up to an hour and get the same IP address when it's reconnected depending on how much longer the lease has.

In reply to a post by simon194:

unlike PPPoE systems that will most likely start a new session when the modem resyncs.

That seems to vary from case to case. For many I know it is true.

For me and many others, 'routine' modem resyncs (eg when DLM permits a higher sync during the night) do not usually interrupt the PPPoE session. If you are on BT Infinity this gives a 'stale' IP profile, which is why I suggest people disconnect/reconnect their router each morning if hoping for a DLM increase (eg after a drop due to intermittent failure).

If you access to modem stats, you can see when the stale IP happens and only disconnect/reconnect the router when it will really help.

I don't know if different hardware setups explain why some see reliable PPPoE drop/profile refresh and others don't. HG612/HH3B for me.

In reply to a post by StephenTodd:

I don't know if different hardware setups explain why some see reliable PPPoE drop/profile refresh and others don't. HG612/HH3B for me.

BT SIN 498 section 2.1.6.

Quick update

they sent an OR engineer

he replaced the whole drop wire from the pole he said it was damp/and/or had water in it.

also an earth fault.

hopefully things will improve no DCs yet.

My Broadband Ping

Edited by epyon (Tue 07-Jan-14 19:17:05)

solid connection

now trash ping and half download speeds >.<

massive lag now in any game i play really annoyed.

I have always felt using ppp disconnects as a way to measure stability is problematic, since disconnects are logged by DLM the solution would appear to be that openreach pass this information onto isp's.