I replied but it went somewhere else. Maybe i dreamed it.
So to answer your questions hippo.
I was aware my exchange was Infinity enabled, I was also aware of the cab location and the fact it was enabled for Infinity.
But BT did not via the phone. I used the Infinity web page and used my phone number rather then the post code, sure enough up pops the confirmation I could get Infinity 2 from street cab 3 and the speeds i could expect.
So I decided to try out the live chat on the BT inf web page. I explained i wish to order Inf 2 as my exchange was open for orders.
I was sent a link and completed my details while still in chat. Once submitted my order was confirmed in live chat.
All was good. I received and email with full details and confirmation.
Later in the evening I received a call from BT asking for a MAC code.
Ask4 were insistent that I don't need one. Just stick to your guns and insist that you do. Ask4 spoke to Thales and they then agreed to give me my mac code.
I have just received and email from ask 4 demanding 30 days notice.
I think that is rather unfair.
Update I have just received my mac code from Ask4
Update. I have now supplied my MAC code to BT. Guess what happened now...
BT say the Mac code is unacceptable.
Why is it unacceptable ? Because BT say the last part of the Mac code should be a letter not a number.
here is the last part of the MAC code /SL043 BT are saying the 3 should be a letter.
This is fast becoming a farce
Edited by jossmer (Wed 29-Jan-14 11:47:37)