Life in the fast lane

I'm in the process of switching providers and I ordered the new package on Sunday. My old ISP issued a MAC quickly and my new ISP (PlusNet) accepted the order and gave me an installation date - all within a couple of hours which is commendable.

Where it looks less clever is the estimated completion date. 18th of February. How can it take over a week just to switch providers? Surely it's just a matter of updating a couple of databases and letting the RAS know. Based on the response up to now I assume this is BT being slow and lumbering but it seems to be taking the [censored] somewhat.

With the migration system it might be even slower, as there will be a time gap to stop slamming.

Issue is how many people are changing at this time, if you are the only one then its slow, if there is 20,000 a week to process then less so.

Is it both phone and broadband being migrate from the same supplier? If so and they are doing a SIM provide, the fortnight is as Andrew says - Ofcom regulation to prevent line slamming.

In reply to a post by RobertoS:

Is it both phone and broadband being migrate from the same supplier? If so and they are doing a SIM provide, the fortnight is as Andrew says - Ofcom regulation to prevent line slamming.

No, just broadband.

Straight Openreach scheduling then. For a long time I've thought dates are scheduled as they come in, quite independently of their content.

Edited by RobertoS (Tue 11-Feb-14 09:30:12)

mine was slow also, to make you feel better here are my dates.

order date 8 dec.
migration date 31 dec.

word of warning, the plusnet order system is prone to getting stuck and having issues, I suggest you ring to confirm the date is set.

As well as the OFCOM regulations, could the companies involved be inundated with faults and failures during this period of flooding etc, with staff diverted to other tasks or even unable to get to work?