If there is one cable with (probably) 2 or 3 wires connected to the faceplate, then it is at the far end of a spur, and the joint is somewhere else.

Yes, so it's the 'somewhere else' joint that needs finding.

Lets hope the sparks haven't been 'clever' and teed it in and then hinder the joint beneath floorboards or some such !

Maybe the wire on the outside grey cover thing is where it's been bridge tapped?

..... and his mate next to him ?

Could be, whip it off and give us a gander. (ooh err Missus !)

I spy with my little eye something beginning with jelly crimp.

Joy.

http://f.cl.ly/items/002B2k2I182V0Q3d1i1B/image.jpg
http://f.cl.ly/items/1N0j1m042M192u1k1Y3v/image.jpg

Just one in and one out though, so ain't there. Nasty 3 way crimps though, hate the gits. Don't like the look of the corrosion on the feed pair either. I'd be stripping back on the two pair UG feed to get to clean copper I would.

You can see that the pair has been swapped out, as you mentioned last night. It's on the second pair, the orange white being the first.

I'd deffo show the engineer that, for correction, if and when you get one.

Well I'm glad you managed to interpret something from that tangling mess!

Hmmm... This is so annoying! Where on earth have they tapped this line in?

Since I don't use the telephone sockets, would the engineer be able to just connect the drop wire straight to a filter and then to the modem?

PS you don't happen to live in the Midlands area do you? What are your callout fees?

Since I don't use the telephone sockets, would the engineer be able to just connect the drop wire straight to a filter and then to the modem?

So you don't use ANY of the other sockets at all ? Me, I'd be running a new exterior feed direct to the NTE, well unless it were raining !

Nah, fraid not.