I had BT Infinity 2 installed at my new address on the 3rd Feb. The broadband and phone have been operational since, however, my order is still not completed, so I can't have caller ID, can't have BT Smarttalk, and BT Broadband support can't help me as my account shows no line on it.
I've escalated the lack of order completion several times and been told I will be called back tomorrow etc, but it never happens. I've basically given up on that until I get a bill.
The reason I need to talk to BT Support is that my line is horribly unstable. I started off with the full 79999/20000 sync, it's dropped to around 70 now as the Homehub 5 keeps rebooting itself.
Any known solution? Is it because BT don't think my line is installed? A faulty homehub? Something else?
See screenshot for how often it reboots...