BTW Performance Test

I had wrote an email to BT CEO asking them to pass onto BT Wholesale if they can change the BTW Performance Test below:

IP Profile check
Exchange Congestion check
Cabinet Crosstalk check
Speedtest with throughput

Awaiting for a reply from BT CEO shortly

Can you ask them to reduce the price of FTTPoD as well?

In reply to a post by BatBoy:

Can you ask them to reduce the price of FTTPoD as well?

Sorry can't do that. Aren't interesting on FTTPoD.

Got email reply back from new BT CEO:

**************@openreach.co.uk

06:30 (6 hours ago)

to me

****,



Thank you for your email, but perhaps because I am new, I confess I do not understand your request.



Could you please provide a little more background?



Thanks,



Joe



Joe Garner
Chief Executive Officer, Openreach

It's appear that he doesn't understand the BTW speedtest layout. How can I explain to him?

Perhaps you emailed the wrong person for this request?

Well if all you said is what you posted then I am not surprised.

You should really get your ISP to take these sorts of issues up at the BT Wholesale forums that take place and where people who can make changes actually attend.

In reply to a post by adslmax:

Got email reply back from new BT CEO:

**************@openreach.co.uk

06:30 (6 hours ago)

to me

****,



Thank you for your email, but perhaps because I am new, I confess I do not understand your request.



Could you please provide a little more background?



Thanks,



Joe



Joe Garner
Chief Executive Officer, Openreach

It's appear that he doesn't understand the BTW speedtest layout. How can I explain to him?

No, you did not get a reply from the BT CEO you got it from a former banker who has taken over as the CEO of a BT subsidiary - Openreach.

In reply to a post by MHC:

No, you did not get a reply from the BT CEO you got it from a former banker who has taken over as the CEO of a BT subsidiary - Openreach.

No, he got it from a "minion" that works for a former banker.........

Anyone who thinks they receive e-mails from CEO's is on a different planet.

In reply to a post by Stevenage_Neil:

In reply to a post by MHC:

No, you did not get a reply from the BT CEO you got it from a former banker who has taken over as the CEO of a BT subsidiary - Openreach.

No, he got it from a "minion" that works for a former banker.........

Anyone who thinks they receive e-mails from CEO's is on a different planet.

Do we have many contributors here from other planets ?

In reply to a post by Stevenage_Neil:

Anyone who thinks they receive e-mails from CEO's is on a different planet.

Although you are basically right, this is not always the case. We have had people on these forums receive emails definitely from Ian Livingston himself, when he was group CEO.

Emails to him were of course normally dealt with by the (very helpful) High Level Complaints team.

The thing is, emails to such levels really need to be "last resort only". Misusing them will cause the loss of public availability .

Witness what happened to the publicly available "Tag removal" phone number a few years ago, and more recently the nga enquiries email address.

Abusing such facilities, as looks to me to be the case here, is not sensible.

Edited by RobertoS (Wed 19-Feb-14 17:29:11)

In reply to a post by adslmax:

It's appear that he doesn't understand the BTW speedtest layout. How can I explain to him?

Probably better to leave the guy alone, Openreach are an arms-length division of BT that are not permitted to liaise with BT Wholesale in this manner and their CEO isn't a messenger boy.

You, personally, are not a customer of Openreach, and neither are you a customer of BT Wholesale.

This request should go to your ISP who will, in turn, raise it with BT Wholesale who will, in turn, ask Openreach for the ability to access the relevant information if they think it would be of value to them.

Appreciate you're trying to help people out but this isn't going to get it done. Worst case the new CEO of Openreach will start filtering everything rather than responding directly, which will harm people in genuine need of his team's help.

Ok,

Let's see how many ISP's agree with this idea and they will forward this to BT Wholesale. Please put your ISP name below and say they will forward this to BTW. Thanks.

Regards

Adslmax

Yeah I've had correspondence with Liv Garfield directly on a couple of occasions, though these related to issues concerning hundreds of premises rather than a wish-list of features for something that was outside of her control.

Single user issues will go to the 'gatekeeper' team, as I believe the OP's ongoing discussions on his cabinet did.

Got email reply back from BT CEO as I have explain to him with the BTw draw up picture lay out as he do understood now but he suggest me to ask my service provider of my idea and see if they can pass my idea onto BTw and there is no gaurantee that BTw willing to do this way.

Yep.

It's nothing to do with Openreach until BT Wholesale ask for some of the info from them. As you were told. It's a BT Wholesale test, not an Openreach one.

In reply to a post by adslmax:

Got email reply back from BT CEO as I have explain to him with the BTw draw up picture lay out as he do understood now but he suggest me to ask my service provider of my idea and see if they can pass my idea onto BTw and there is no gaurantee that BTw willing to do this way.

Indeed. Arm's length business units of FTSE 100 companies rarely make extensive changes to their systems at the request of a single customer of an arm's length subsidiary.

What you asked for requires software on the DSLAMs that isn't there at the moment alongside software at BTWholesale that isn't there at the moment and software to make them all work.

No ISP is going to ask for that information to be passed to the public checker; it'll cause them a ton of grief in support calls from people expecting their service to be crosstalk and congestion free 24x7x365. I think you know the kind of person I'm thinking of.