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Standard User silent_ninja
(learned) Fri 21-Feb-14 17:26:25
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Fibre not installed on master socket?


[link to this post]
 
I've just had Openreach install Plusnet fibre. I wasn't in when it took place, due to them missing an appointment and leaving my brother to look after things. Anyway, the engineer has installed it on an extension line. The master socket is all but 2.5 metres away and it's clearly visible so I dont understand why he has done this?

I've done a speed test and get 24ms latency and 72/16.5 download/upload. Not the 76+ i expected but it's nothing to complain about. The cabinet is within site at about 20m distance.

Is my speed affected? I can't just move the socket myself. I wouldn't know how.
Standard User RobertoS
(sensei) Fri 21-Feb-14 17:51:17
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
Can we see a photo of the master socket and the socket he has used please? Just as they are, at this stage.

Does your brother know if he was Openreach or Kellys or Quinns?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Fri 21-Feb-14 17:52:06)

Standard User adslmax
(knowledge is power) Fri 21-Feb-14 18:04:24
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Re: Fibre not installed on master socket?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Does your brother know if he was Openreach or Kellys or Quinns?


How to tell if it openreach, kellys or quinns?

8 days ago I see Openreach van, engineer wear a jacket marked Openreach and he showed me I.D. card photo that label Openreach photo of him with his name on it. I am glad mine is fitted by a proper openreach engineer.

plusnetFTTC72 Meg


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Standard User silent_ninja
(learned) Fri 21-Feb-14 18:07:28
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Re: Fibre not installed on master socket?


[re: RobertoS] [link to this post]
 
The one he's installed it on is in the middle of the room/wall and has a wire running to the BT socket which I believe is the master socket-- this is against an external wall in the corner (behind a load of furniture hence it's grimy nature!). So in either case, it's an extension. I'm 80% sure it's the master because we had problems with our line several years ago and BT had to send out one of the senior engineers in the end. He said this one was the master.

Unsure which company he was from. I will enquire, but my brother is very absent minded. He wouldn't notice if the house was on fire.

master socket

Openreach

Edited by silent_ninja (Fri 21-Feb-14 18:10:17)

Standard User RobertoS
(sensei) Fri 21-Feb-14 18:36:30
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
That doesn't look healthy. I'd be fairly sure it wasn't Openreach.

Before he fitted the filter part that the modem is plugged into, did the socket have a split faceplate like the master does, or did it have a one-piece one?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Administrator MrSaffron
(staff) Fri 21-Feb-14 18:45:43
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Re: Fibre not installed on master socket?


[re: RobertoS] [link to this post]
 
If you carefully unscrew the faceplate from the socket you think is the master does the telephone socket at the new faceplate stop working?

If the phone socket on the MK2 faceplate is still live, then that probably is the real master socket.

I'd suggest turning off the VDSL modem completely while fiddling around with the wiring.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User silent_ninja
(learned) Fri 21-Feb-14 19:16:04
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Re: Fibre not installed on master socket?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
That doesn't look healthy. I'd be fairly sure it wasn't Openreach.

Before he fitted the filter part that the modem is plugged into, did the socket have a split faceplate like the master does, or did it have a one-piece one?


It was not a split face , just a standard one piece. I have another extension in the house and it looks like that.
Standard User silent_ninja
(learned) Fri 21-Feb-14 19:26:17
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Re: Fibre not installed on master socket?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
If you carefully unscrew the faceplate from the socket you think is the master does the telephone socket at the new faceplate stop working?

If the phone socket on the MK2 faceplate is still live, then that probably is the real master socket.

I'd suggest turning off the VDSL modem completely while fiddling around with the wiring.


Okay well he's done something because I just tested the socket i thought was the master and it isn't working anymore. Problem solved I guess?

Edited by silent_ninja (Fri 21-Feb-14 19:33:23)

Standard User jchamier
(eat-sleep-adslguide) Fri 21-Feb-14 19:33:18
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
In reply to a post by silent_ninja:
Problem solved I guess?

I wonder if the engineer has moved the master to where the extension was? ie, swapped them.

Is there mains power by the extension that wasn't by the original master, or is the computer nearer there or some other reason?

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 49/8.5 - Sync 53 / 9.5 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User silent_ninja
(learned) Fri 21-Feb-14 19:38:01
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Re: Fibre not installed on master socket?


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
In reply to a post by silent_ninja:
Problem solved I guess?

I wonder if the engineer has moved the master to where the extension was? ie, swapped them.

Is there mains power by the extension that wasn't by the original master, or is the computer nearer there or some other reason?


Yes there is mains power inches away. The original suspected master is on it's own in the middle of nowhere in an awkward corner. Maybe he moved it because it's easier to plug the power in? I must admit it's a lot more convenient now , but I'm concerned whether it will affect me adversely.

Unfortunately my absent minded brother just left him to it and has no idea what was done. I wish they'd kept to the original appointment soI could've been present!
Administrator MrSaffron
(staff) Fri 21-Feb-14 20:06:48
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
Sounds like make they have bypassed the old master socket then

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adslmax
(knowledge is power) Fri 21-Feb-14 20:20:05
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Re: Fibre not installed on master socket?


[re: MrSaffron] [link to this post]
 
On the 13th February when openreach come to my property to replaced a new master socket, I did asked him polite if I could filmed video the way he changed the socket but he say no thanks. I respect his privacy.

plusnetFTTC72 Meg
Standard User Brookzy
(member) Fri 21-Feb-14 22:22:30
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Re: Fibre not installed on master socket?


[re: adslmax] [link to this post]
 
Shame, that could have gone viral *rolleyes*

plusnet FTTC (54/12)
Standard User vimto_girl
(member) Sat 22-Feb-14 01:53:09
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Re: Fibre not installed on master socket?


[re: Brookzy] [link to this post]
 
Haha. When installs turn creepy...
Standard User jchamier
(eat-sleep-adslguide) Sat 22-Feb-14 11:05:14
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
In reply to a post by silent_ninja:
Yes there is mains power inches away. The original suspected master is on it's own in the middle of nowhere in an awkward corner. Maybe he moved it because it's easier to plug the power in? I must admit it's a lot more convenient now , but I'm concerned whether it will affect me adversely.

It sounds as if Openreach have wired it correctly and moved the master so that it is next to power sockets for the modem. This is ideal and should have no impact on your connection.

They did the same for me as my master socket was by the front door with no mains power anywhere near.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 49/8.5 - Sync 53 / 9.5 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User Zarjaz
(knowledge is power) Sat 22-Feb-14 17:22:16
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Re: Fibre not installed on master socket?


[re: adslmax] [link to this post]
 
Though it breaks my heart to reply .....
How to tell if it openreach, kellys or quinns?

The simplest way is to look at the van they drive.

Standard User silent_ninja
(learned) Sat 22-Feb-14 17:53:53
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Re: Fibre not installed on master socket?


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
In reply to a post by silent_ninja:
Yes there is mains power inches away. The original suspected master is on it's own in the middle of nowhere in an awkward corner. Maybe he moved it because it's easier to plug the power in? I must admit it's a lot more convenient now , but I'm concerned whether it will affect me adversely.

It sounds as if Openreach have wired it correctly and moved the master so that it is next to power sockets for the modem. This is ideal and should have no impact on your connection.

They did the same for me as my master socket was by the front door with no mains power anywhere near.


Thanks all. I didn't realise they could/would do this without extra expense. I much prefer where they've moved it so I'm glad to see the fitter used common sense even though I wasn't present.
Standard User jchamier
(eat-sleep-adslguide) Sat 22-Feb-14 18:45:19
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
In reply to a post by silent_ninja:
Thanks all. I didn't realise they could/would do this without extra expense.

Its included when the ISP ensures the "home wireing solution" option is on the order to openreach. That is automatic with BTretail (Infinity) and so I'd assume very likely with Plusnet.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 49/8.5 - Sync 53 / 9.5 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User btbert
(member) Sat 22-Feb-14 19:33:30
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Re: Fibre not installed on master socket?


[re: adslmax] [link to this post]
 
i can just see Zarjaz in the movie " replaced a new master socket" it would be a 18+

these comments are my own and in no way represent any company that i may or may not be linked too.

http://www.speedtest.net/result/2420497773.png
Standard User Zarjaz
(knowledge is power) Sat 22-Feb-14 20:49:23
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Re: Fibre not installed on master socket?


[re: btbert] [link to this post]
 
It ain't me that's Mr.Lover-lover is it now BT-lock up yer daughters-Bert wink

Standard User RobertoS
(sensei) Sun 23-Feb-14 18:50:38
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Re: Fibre not installed on master socket?


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
That is automatic with BTretail (Infinity) and so I'd assume very likely with Plusnet.
Nope. But it is a free option offered during the online order process.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User CharlesBrown
(newbie) Mon 24-Feb-14 16:47:31
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Re: Fibre not installed on master socket?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Nope. But it is a free option offered during the online order process.

Not anymore, it's no longer offered as an option. I was given the option when I joined last year, but I signed up my friend a week ago and the option wasn't there.
Also, it defaults to "no", as this is noted in his member control panel:

Engineer notes:
Data extension kit required: No


I also noticed that they no longer force you to pay the £5.99 postage for the router, you can now decline it.

Plusnet Unlimited Fibre 80/20
Asus RT-AC66U

Edited by CharlesBrown (Mon 24-Feb-14 17:07:49)

Standard User silent_ninja
(learned) Tue 25-Feb-14 19:55:29
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Re: Fibre not installed on master socket?


[re: CharlesBrown] [link to this post]
 
In reply to a post by CharlesBrown:
In reply to a post by RobertoS:
Nope. But it is a free option offered during the online order process.

Not anymore, it's no longer offered as an option. I was given the option when I joined last year, but I signed up my friend a week ago and the option wasn't there.
Also, it defaults to "no", as this is noted in his member control panel:

Engineer notes:
Data extension kit required: No


I also noticed that they no longer force you to pay the £5.99 postage for the router, you can now decline it.


Actually when I signed up in January I ticked the box for that. I had no idea what it meant but it said it was free so I ticked it lol


Quick newb question. My old ADSL was just under 10mb yet I'd get a solid 7-9mb on wireless.
The plusnet fibre is 78mb but I get no more than 30mb on the same computer with the same location - the router is in the same spot. It's an N adapter on the desktop.

Will a router such as the Asus AC66U improve this? It seems odd to be well below 50% speed when theold router managed 80%
Standard User RobertoS
(sensei) Tue 25-Feb-14 20:03:20
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
Have you any "g" devices connecting to the router?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User silent_ninja
(learned) Tue 25-Feb-14 20:10:07
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Re: Fibre not installed on master socket?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Have you any "g" devices connecting to the router?


Nope, I switched everything off and only had the desktop with the N adapter on.
My other devices are N also I believe - PS3 slim, WDTV and various smartphones (oldest being the S2 but even that is N).
Standard User Clippit
(member) Tue 25-Feb-14 21:04:23
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
In reply to a post by silent_ninja:
My other devices are N also I believe - PS3 slim, WDTV and various smartphones (oldest being the S2 but even that is N).

PS3 is your likely culprit here, all models are B/G I'm afraid.

Edited by Clippit (Tue 25-Feb-14 21:06:12)

Standard User silent_ninja
(learned) Tue 25-Feb-14 21:22:47
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Re: Fibre not installed on master socket?


[re: Clippit] [link to this post]
 
In reply to a post by Clippit:
In reply to a post by silent_ninja:
My other devices are N also I believe - PS3 slim, WDTV and various smartphones (oldest being the S2 but even that is N).

PS3 is your likely culprit here, all models are B/G I'm afraid.


But it's switched off?

Can I expect better on a different router.
Standard User RobertoS
(sensei) Tue 25-Feb-14 21:34:11
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
You could try seeing what happens to your wireless speed if you reboot it while the PS3 is off. But do it well inside daylight hours or you may slow down the internet connection speed.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User silent_ninja
(learned) Tue 04-Mar-14 14:02:22
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Re: Fibre not installed on master socket?


[re: RobertoS] [link to this post]
 
I'm not happy with the Plusher router. It glitches too much and needs at least one restart a day.

I can be happily using the internet on any device then it will just stop working. But it will still work on other devices! So my desktop will refuse to load any webpages, meanwhile my phone is fine, my laptop is fine etc I disconnect and reconnect - full wifi signal and connected but still no internet. So I have to reboot the router. It's annoying.

It also randomly reboots itself when it's in heavy use.

I've ordered the Asus RT-AC66U now
Standard User RobertoS
(sensei) Tue 04-Mar-14 14:28:58
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
Let us know how things go with that smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User silent_ninja
(learned) Fri 21-Mar-14 17:51:49
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Re: Fibre not installed on master socket?


[re: RobertoS] [link to this post]
 
"Signal" wise the router is about the same as the Plusnet one. I'm not seeing a huge amount of difference and didnt expect to. Speeds on 2.5ghz are the same as the technicolour. 5ghz works fairly okay. It has to go through 2 walls and a celling so the strength is just Fair rather than strong. But speeds are better than 2.5ghz most of the time.

However, the biggest plus point is my line hasn't been dropping so much during heavy use (it dropped once) and I havent experienced any problems connecting on any device. The Plusnet one refuses to play ball occasionally and I dont know why.

I wanted to set up QoS on the Asus but it's complicated. All I want is BBC iPlyaer, Netflix, Youtube and all other streaming services + gaming to have priority, and Bitcomet to have low priority. But I can't quite understand how that's done. The options are abbreviations and other services that aren't quite the same, so I dont know which ones i'm supposed to be choosing.
Standard User R0NSKI
(fountain of knowledge) Fri 21-Mar-14 18:50:11
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Re: Fibre not installed on master socket?


[re: silent_ninja] [link to this post]
 
As you're on Plusnet you shouldn't need to setup QOS, Plusnet does it all for you. Depending on the traffic type it it is rated gold, silver and bronze. Stuff like streaming, gaming and voip is gold rated so takes priority over other stuff.

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