How do I make a complaint about FTTC roll out in my area?

After the recent demise of the be network I've had enough. I've been told by BT openreach time and time again: just another 3 months, no really just another 3! This has been happening since July. There is still no [censored] cab erected next to my existing regular cab. I am sick of the horseshit being thrown my way by BT. So who do I complain to? Can someone please help me regain my sanity!

IMHO, you can't.

Well, that's not strictly true - you can but you'll get platitudes in return.

I've recently been in contact with SuperfastCymru or SuperFarce to be more correct.

Despite specific questions, the answers are pretty much a pro forma.

Just have to sit and wait.

What makes you think that you have the right to complain? BT are a commercial company who will spend the money that they have to make the most profit from their customers for their share holders. They do not have to set their plans in stone. And if they can keep you hanging on by telling you just wait 3 months then they will.

If you have a choice then go with that. If you have no choice, like many of us, then you will just have to sit and wait. The rest of our exchange has had FTTC for nearly 2 years now. They tell us that the lines on my cab will get FTTP. They have been working on that for 18 months. But like you I have no choice but to sit and wait.

In reply to a post by brightd:

What makes you think that you have the right to complain?

Of course he has the right to complain, and BT have the right to ignore him.

But if enough people complain about the same issue, they may decide that their initial decision was wrong.

Or they may not.

What makes you think that you have the right to complain?

In fairness, this is a government funded program i.e. our taxes.

Someone, somewhere must be responsible. Though having grown up on Yes Primeminister I'm beginning to doubt that is the case.

Write to your MP?

Actually if the cabinet was announced in July originally probability suggests it is a commercially funded one.

First stage is to determine whether commercial or BDUK funded, then chase the right people.

Odds on answer from both will be: We are busy rolling out super fast broadband as fast as we can and are working are way through the areas.

Which means: We are getting the easier to do areas done first and any that hit a snag go to the back of the queue to be looked at later.

You are aware they can be legitimate operational reasons for delays?

I can tell you of some cabinets that are 12+ months delayed...

Lol, that site is hilarious

In reply to a post by fiddler:

Someone, somewhere must be responsible. Though having grown up on Yes Primeminister I'm beginning to doubt that is the case.

"If nobody knows what you're doing, then nobody knows what you're doing wrong!"

I'd say that covers all "fibre broadband" roll-outs involving BT, not just Wales.
Talk about the whole thing being ass about face, the fact there is pretty much only one provider, hilarious!