Try phoning the council and seeing if you can speak to them.
There's a big discrepancy in how proactive the different BDUK councils/teams are across the UK. Some give you next to no info, others give you day by day updates.
Ive tried calling the council about mine and they say its been done over a year ago. Openreach have it listed as accepting orders but all providers say its not available and no date as to when it will be. Im going round in circles Any suggestions?
At the moment we only have talktalk or BT and average speeds of 1Mb
Exchange: WNCHR
Cabinet: 6 (I believe)
POstcode: ch3 6eg