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Standard User colic
(fountain of knowledge) Fri 28-Mar-14 11:23:50
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What is the point of unrealistic dates on the checker?


[link to this post]
 
I am referring to the dates on the BT wholesale checker, my cabinet was due to go live March 2013 (yes 2013) however the dates have constantly been moved forward sometimes by one month and a time and sometimes three months at a time. The new date is September 2014 (18 months after the original date) do I believe that date? not really it would be more helpful to not have a date then just putting a new date every time the old one expires.
Administrator MrSaffron
(staff) Fri 28-Mar-14 11:38:53
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Re: What is the point of unrealistic dates on the checker?


[re: colic] [link to this post]
 
The date shows its on the to-do list.
Would you prefer do date?

The political pressure is not for your cab to be enabled, but to get coverage as high as possible as soon as possible. That has been the thrust of criticism from NAO/PAC in addition to value for money, which has meant that it is really just a numbers game, which works nicely for BT too, since the more complex cabinets can be avoided as they do concentrate on lots of others.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Chalkyman
(learned) Fri 28-Mar-14 11:52:08
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Re: What is the point of unrealistic dates on the checker?


[re: colic] [link to this post]
 
My Cabinet has just been put back again from today. Was meant to be live a year ago, like yours, then March 2014, now June 2014. Maybe i will be on Fibre by Christmas lol

Edited by Chalkyman (Fri 28-Mar-14 11:53:11)


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Standard User colic
(fountain of knowledge) Fri 28-Mar-14 11:58:53
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Re: What is the point of unrealistic dates on the checker?


[re: MrSaffron] [link to this post]
 
I just do not see the point of having a date which is very likely to be moved all the time, to me there is no sense in it.

What irks me more then anything I put the question to BT before asking is the March date realistic as I live in rented property I could easily just move to a house on the next street which is fibre enabled. They told me they were very optimistic that it would be by the end of March...
Administrator MrSaffron
(staff) Fri 28-Mar-14 12:05:13
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Re: What is the point of unrealistic dates on the checker?


[re: colic] [link to this post]
 
if its a house move choice then the only certainty is a property with the service actually already running in it, then you can check what speeds they get.

Not sure everyone would agree about the no date being better

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User will1971
(newbie) Fri 28-Mar-14 12:35:06
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Re: What is the point of unrealistic dates on the checker?


[re: colic] [link to this post]
 
In reply to a post by colic:
I just do not see the point of having a date which is very likely to be moved all the time, to me there is no sense in it.

What irks me more then anything I put the question to BT before asking is the March date realistic as I live in rented property I could easily just move to a house on the next street which is fibre enabled. They told me they were very optimistic that it would be by the end of March...


I totally agree with this. My cabinet has just been put back from March to September, and I e-mailed NGA Enquiries in January as was told mid-March. When I first started checking my cabinet last year it too was March 2013 (I first checked in Q1 2013).

There's absolutely no point putting a date for it to be consistently moved forward as soon as the date approaches. All it does (for me) is build resentment as, without having any other info to go on, it looks like BT/Openreach are either very lax at planning or don't give a monkeys about giving customers (both current and potentially new - i.e. me!) accurate information.

#rantover
Administrator MrSaffron
(staff) Fri 28-Mar-14 12:44:20
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Re: What is the point of unrealistic dates on the checker?


[re: will1971] [link to this post]
 
Poll should start on Saturday about this

Should Openreach NOT publish an estimated service date for a cabinet, until it is 100% certain the cabinet will go live by the set date?

Yes
No
Not Sure
No Opinion

Plus two questions about ISP info and council info

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User R0NSKI
(fountain of knowledge) Fri 28-Mar-14 13:17:34
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Re: What is the point of unrealistic dates on the checker?


[re: MrSaffron] [link to this post]
 
I think perhaps they should not give a date until they are 100% certain of when it will be live, but they should give an indication of whether a cabinet is planned to be upgraded or not, with an indication of what stage they are at if it is planned.

Standard User brightd
(experienced) Fri 28-Mar-14 13:46:17
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Re: What is the point of unrealistic dates on the checker?


[re: R0NSKI] [link to this post]
 
I agree with this point of view. The rest of my town was deployed on FTTC 2 years ago. It was rumoured that the lines on my cab would get FTTP but there was no official indication of this at all with only ADSL showing up until Tuesday of this week when FTTP availability suddenly appeared. So an indication of the plan with no date would make sense until a fairly certain date can be added.

David

plusnet Unlimited customer
DrayTek Vigor 2830n
Standard User adslmax
(knowledge is power) Fri 28-Mar-14 14:01:07
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Re: What is the point of unrealistic dates on the checker?


[re: brightd] [link to this post]
 
The checker is rather dull and boring lay out. BT should addition extra on it eg: estimated date, description of job/date and further updating while the planning is current process.
Standard User csimon
(experienced) Fri 28-Mar-14 14:11:15
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Re: What is the point of unrealistic dates on the checker?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Poll should start on Saturday about this

Should Openreach NOT publish an estimated service date for a cabinet, until it is 100% certain the cabinet will go live by the set date?

Yes
No
Not Sure
No Opinion


I agree with RONSKI - people are asuming here that Openreach is only allowed to give a date and nothing else. This annoys both sets of people - those who don't know whether their cabinet is on the plans and those that do know but the date changes. You're asking people to choose between the circumstances that they would prefer to be annoyed by and is simply liekly to end up as a poll that counts who doesn't yet know what's happening and those that do know but their date has changed.

The best option is a progress status with an optional date, which is kept up to date and informative.

If you stick with this poll, can you improve the wording as it requires a little bit of thought to decide what option to choose and it's likely to lead to errors. It's like "If you don't wish to cancel this process, press OK".

Perhaps better wording would be:

"Should Openreach only publish an estimated service date for a cabinet when it is 100% certain that the cabinet will go live by the set date?"

Edited by csimon (Fri 28-Mar-14 14:12:55)

Standard User MCM
(fountain of knowledge) Fri 28-Mar-14 14:17:05
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Re: What is the point of unrealistic dates on the checker?


[re: R0NSKI] [link to this post]
 
I agree that more information than just a guaranteed date for ready for service would help but am wondering how BDUK can be factored in given the uncertainties in so many areas as to what if anything is planned since much here is not under BT's direct control.
Standard User colic
(fountain of knowledge) Fri 28-Mar-14 14:31:58
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Re: What is the point of unrealistic dates on the checker?


[re: R0NSKI] [link to this post]
 
In reply to a post by R0NSKI:
I think perhaps they should not give a date until they are 100% certain of when it will be live, but they should give an indication of whether a cabinet is planned to be upgraded or not, with an indication of what stage they are at if it is planned.


With mine it is slightly different as there is a physical fibre cabinet there and it has been stood there idle since November 2012! Fibre was laid down the road to the exchange December 2012 / January 2013. So I know it is not a blockage of fibre as the cabinet further up the road has been accepting orders since last year.

This just leads me to believe there is some other very large problem which they are in no hurry to fix because of the time / money it would cost. But again as there is no information that you can get from anywhere you are just left guessing. So by the new date given the cabinet would have been stood idle for nearly 2 years so I doubt it will ever be activated.
Administrator MrSaffron
(staff) Fri 28-Mar-14 14:34:08
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Re: What is the point of unrealistic dates on the checker?


[re: adslmax] [link to this post]
 
One presumes you told Liv about this when she was in charge?

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adslmax
(knowledge is power) Fri 28-Mar-14 14:57:56
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Re: What is the point of unrealistic dates on the checker?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
One presumes you told Liv about this when she was in charge?


who u talking to? me? if so, yes I did metion to Liv last September
Standard User arfster
(knowledge is power) Fri 28-Mar-14 17:31:07
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Re: What is the point of unrealistic dates on the checker?


[re: MrSaffron] [link to this post]
 
It would be nice if the estimated date wasn't some total fantasy of a placeholder.

Mine has taken so long they're going to have to apply for planning permission again - the council only allow works in the three years(!) after the application has been granted. Yet, constantly, 3 months, 3 months, 3 months, 3 months. Not one single bit of work has been done.

Not a power problem (the main is literally right below the dslam location), fibre has been blown to activated cabinets further up the road, no private land wayleave issues.

Edited by arfster (Fri 28-Mar-14 17:36:07)

Standard User thebigdolphin1
(learned) Fri 28-Mar-14 17:47:08
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Re: What is the point of unrealistic dates on the checker?


[re: colic] [link to this post]
 
I'm in the exact same position. Over a year waiting, and now another "3 months".
Standard User equiton
(learned) Fri 28-Mar-14 18:47:52
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Re: What is the point of unrealistic dates on the checker?


[re: csimon] [link to this post]
 
I think it should be status right from no plans, under review, been surveyed, estimated date, confirmed date Good information page to give some idea of what these mean. Performance figures to show how well they are matching there estimates would be good but in an age where everything has to be spun that might be asking too much
BT do have access to the internet and maybe its about time communication companies used the internet to communicate information as well as promo material.
I have never had a major problem with internet and phone services I have recieved from BT or any ISP, the nightmare's have always been there communications.
Standard User btbert
(member) Fri 28-Mar-14 23:28:43
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Re: What is the point of unrealistic dates on the checker?


[re: R0NSKI] [link to this post]
 
In reply to a post by R0NSKI:
I think perhaps they should not give a date until they are 100% certain of when it will be live, but they should give an indication of whether a cabinet is planned to be upgraded or not, with an indication of what stage they are at if it is planned.


"I think perhaps they should not give a date until they are 100% certain of when it will be live"

Only things i know that are 100% certain in life are death and tax !

these comments are my own and in no way represent any company that i may or may not be linked too.

http://www.speedtest.net/result/2420497773.png
Standard User R0NSKI
(fountain of knowledge) Sat 29-Mar-14 09:26:30
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Re: What is the point of unrealistic dates on the checker?


[re: btbert] [link to this post]
 
In reply to a post by btbert:
Only things i know that are 100% certain in life are death and tax !


There will always be a point when BT are certain the cabinet and supporting infrastructure is ready, otherwise we wouldn't have any cabinets in service!

All we as users of the network would like is some more accurate information, is that too much to ask?

Standard User pete_thomson
(fountain of knowledge) Sun 30-Mar-14 13:23:03
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Re: What is the point of unrealistic dates on the checker?


[re: colic] [link to this post]
 
In reply to a post by colic:
I am referring to the dates on the BT wholesale checker, my cabinet was due to go live March 2013 (yes 2013)


Mine first had a go live date of June 2012. Most recent date was tomorrow, but that's been postponed yet again to Dec 2014.

Was
Virgin Media 50Mb/s
53.34Mb/s - 1.65Mb/s - 29ms @ 24/05/2011
http://speedtest.net/result/1310626245.png

Now
Andrews & Arnold
2.91Mb/s - 0.89Mb/s - 18ms and getting worse frown
http://www.speedtest.net/result/2175310790.png
Standard User colic
(fountain of knowledge) Sun 30-Mar-14 15:38:18
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Re: What is the point of unrealistic dates on the checker?


[re: pete_thomson] [link to this post]
 
In reply to a post by pete_thomson:
In reply to a post by colic:
I am referring to the dates on the BT wholesale checker, my cabinet was due to go live March 2013 (yes 2013)


Mine first had a go live date of June 2012. Most recent date was tomorrow, but that's been postponed yet again to Dec 2014.


This just sums my point up. all the times that the date was put forward each time I bet there was no work even planned on the cabinet before the end of the next date. It seems to me they just put a few months on each time to hold people's interest. Like yourself I have similar poor speeds due to the distance from the exchange. Yet all the cabinets that are close to the exchange are now enabled. They have even built two new ones one of them is 20 yards opposite the exchange.

So the ones who had good speeds to start with can now get even better speeds. Yet there are at least 3 cabinets that are over 2 miles from the exchange where the dates just get pushed back every 3 months!
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