BT Quote one speed, Plusnet another, TalkTalk another.

Hi Guys ,

Looking for a new broadband supplier as FTTC has just become available in the area I'm moving to in 10 days time.

I've gone onto Plusnet, BT and TalkTalk websites and am being quoted different speeds (quite different) for the same product (up to 76Mb/s FTTC)

Plusnet are quoting 30Mb down and didn't quote an upload figure.
TalkTalk are quoting 32Mb down, 5Mb upload
BT are quoting 34-47Mb down, 7-11Mb upload
EE are quoting 34.6Mb down, 5Mb upload.

Surely this is all based off the same product, so one provider won't be quicker than the other? Who are most likely to be accurate?

Thanks!

Edited by deleted (Fri 16-May-14 00:45:51)

Are you supplying an existing phone number to their checkers, or an address, or a postcode?

Address and postcode.

It's a new house I'm moving to, and I don't know the phone number.

What does this checker have to say? (Best if you copy and paste the cabinet number line, after removing the address) and the contents of the table. The stuff before and after doesn't matter .

Thanks, that's better.

I took a nice picture: http://cl.ly/VZ3f



What does it mean by 'Clean' and 'Impacted'?

Edited by deleted (Fri 16-May-14 00:56:36)

That was with the full address?

Nobody I know of is quite sure what the difference between clean and impacted is. What does seem to be the case is that if you get more than the low value of impacted after having much higher speeds for a decent period you can get difficulty getting past the "it's within the limits" idiocy.

It could be to do with connections that don't suffer from crosstalk, and ones that do. Or it could be to do with engineer installs rather than self-install. I don't know.

Well, you can see where BT and EE are getting their numbers but I'm not sure about the others, maybe they are just being conservative.

In reply to a post by RobertoS:

That was with the full address?

That was the full address yes.

Thanks guys

In reply to a post by RobertoS:

What does seem to be the case is that if you get more than the low value of impacted after having much higher speeds for a decent period you can get difficulty getting past the "it's within the limits" idiocy.

Don't I just know it. 3 weeks ago my sync speed dropped from 72Mbps to 49Mbps after the modem re-synced during the day. After contacting Sky and running through all the useless troubleshooting they put in a ticket and Openreach came back and said it was within limits. I guess because the low impacted line speed is 47.3Mbps.

On Monday the modem re-synced and this time just under 45Mbps. On to Sky, go through the troubleshooting yet again, ticket raised, engineer coming tomorrow afternoon.

Notice you posted over here too.

Regards,