Third engineer from Openreach arrived today and first question was "Has anyone tried to install fibre here before?"

He knew nothing about any of the previous 2 visits. You would have thought Openreach would be telling their own engineers what was going on!

However told him what I knew of the two previous failed installs and that last engineer thought we were on an exchange only line.

The new engineer was extremely helpful and said he would do some investigations and see what he could do about getting me onto a line through the cabinet.

Several hours later and having seen him and a colleague haul up half the BT manholes in the street (probably helped that the sun was shining today) he was back with the good news that I now had a new line through the cabinet.

A couple of line tests later and FTTC was there, 65MB down and 16MB up, way better than the old ADSL 6MB max.

Mighty relieved not to be told, sorry your are on a EO line so no fibre for you.

Many thanks to the Openreach engineers, all have been very polite and helpful, and to every one here for their input.

It would be nice if the OR engineers always knew about the previous visits but sadly the systems are far too automated for that to be possible.

That's great news that they were able to sort it for you, sounds like they put in the time and effort to ensure you were happy. A bit of luck also that you got an underground trained engineer. Most of them aren't trained to work on the underground network so it's good for you that the guy you got was, and could see the job through from start to finish.

Edited by deleted (Tue 22-Jul-14 19:27:26)

Yes I definitely think I was lucky with the engineer I got today.

He worked very hard to resolve the problems and I did tell him I was very grateful

Edited by deleted (Tue 22-Jul-14 19:37:16)

Hello,

I live in Kingswells on the TPON network, I am currently with TalkTalk and have been trying to get upgraded to fibre with no luck so far.

I have also tried BT as well and I get the standard "not available in your area yet" reply.

How did you manage to place an order in the first place to get an engineer out?

Edit:- I have just done the BT wholesale check on my number and it's says I'm on cabinet 21 but there is no fibre listed. My parents also live in Kingswells so I checked their number and it's says they are on cabinet 13 and 65 down/20up fibre is available.

Edited by deleted (Wed 13-Aug-14 12:05:43)

Hi,

I am actually Westhill rather than Kingswells, but only ordered fibre when I saw that the BT wholesale checker indicated that fibre was available

Best keep checking on your number and hope that BT will enable your number for fibre shortly.

If you see any new green cabinets going up around about you then that is a good sign of fibre coming

Good luck

Thanks for the reply.

I didn't realise parts of Westhill were TPON as well, I thought it was just Kingswells.

As you say I'll keep checking.