fiiber was ment to be fitted today but ....

just had a call from the bt engineer saying theres a fault at the cab , no dial tone on the line or something like that he said he rased the fault yesterday but it still hasnt been looked at by PCR BT engineer. just my luck a day wasted and a days wage gone .

no dial tone ? he called me on my landline

Edited by deleted (Wed 09-Jul-14 16:08:32)

spoke to a openreach fella who was at someones house and explaned what ive been told.
he said it sounds like the ties .

1 road needs to be dug up
2 ties are in wrong places .

does this sound right ?

No, faulty ties from the PCP to the DSLAM. Once your line pushed through to DSLAM no dial tone coming back. Unusual for them to be sending a PCR engineer, unless of course there's no other good spares, normally a lift and shift done at the time would sort it.

just had a call from BT . They will be ringing me on monday as a PCR engineer will be going to the cab . was ment to have gone wensday morning.
I cant even book again for my fiber to be fitted untill he has been so it looks another 7 to 10 days wait ...

OK, summit major is up with it then. Often just the terminations in the DSLAM cab. Good luck.

What's a PCR engineer please?

In reply to a post by RobertoS:

What's a PCR engineer please?

Plastic Cut-out Replica ...

Private Circuit Repair ... a PW engineer. Capiche ?

the engineer today i spoke to said the other engineer tryed my line in 3 ports ? all were no tone

So clearly something 'bigger' than a single port being faulty, hence the PCR engineer visit.

Non capisco .

Just has a email from BT ..

This is a message from BT. There has been an unforeseen delay with the activation of your broadband service. We have been advised by the engineers the next update will be on 14/07/2014 by 8pm, we will contact you with an update on this date. There is no need to call us as we will not be able to provide you with any more information. Apologies for the delay

so it looks like they openreach guy isnt going untill monday .

update

had a call saying the problem now has been fixed (so they say )

asked for my next slot to have the fiber turned on and was told 7th aug . thats 3 and a half weeks time .

I said no way to that date as i was told it would be within 3 days just waiting for another call with new date .

Ive also had £10 credit on my bill and was told when the fiber is up and running to ring back for more compo . is this right ??? cheers

In reply to a post by hotdogz:

update

had a call saying the problem now has been fixed (so they say )

asked for my next slot to have the fiber turned on and was told 7th aug . thats 3 and a half weeks time .

I said no way to that date as i was told it would be within 3 days just waiting for another call with new date .

Ive also had £10 credit on my bill and was told when the fiber is up and running to ring back for more compo . is this right ??? cheers

It's spelt fibre in the uk, not fiber.

You will just have to wait for the August date now.

In reply to a post by Icaras:

In reply to a post by hotdogz:

update

had a call saying the problem now has been fixed (so they say )

asked for my next slot to have the fiber turned on and was told 7th aug . thats 3 and a half weeks time .

I said no way to that date as i was told it would be within 3 days just waiting for another call with new date .

Ive also had £10 credit on my bill and was told when the fiber is up and running to ring back for more compo . is this right ??? cheers

It's spelt fibre in the uk, not fiber.

You will just have to wait for the August date now.

I will spell it how i want . after having to read write walk talk again at the age of 25 due to a hit and run i think im doing pritty well .

Indeed, you are free to spell it how you like. I was just telling you how it is actually spelt.

i was given my new slot yesterday . 16th july 1pm till 6pm .
its now 5.30pm and still no open reach guy. I had to book a half day off work today
so far thats £140 im down on this months wage if he dont turn up ..

At last he turned up at 6.30pm and just went . just did a speedtest and getting around 30mb

heres the details from my hub 5 will my speeds get better ? thanks


1. Product Name: HomeHub5
2. Serial number: +076284+1402003122
3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 00:32:41
6. Data Rate: 4615 / 32492
7. Maximum Data Rate: 4572 / 33574
8. Noise Margin: 5.9 / 6.6
9. Line Attenuation: 0.0 / 25.8
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 33.1 MB / 215.7 MB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID: BTHub5-JKQ6
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub5-JKQ6
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 9c:80:df:46:bf:ef
24. Software variant: -
25. Boot loader: 0.4.3-BT (Fri May 30 23:34:17 2014)

No they won't . My attenuation is 19.8dB on what I know is a good line to the cabinet.

Max: Upstream rate = 13895 Kbps, Downstream rate = 55572 Kbps
Bearer: 0, Upstream rate = 14130 Kbps, Downstream rate = 56618 Kbps

Your speeds may even go down between now and Friday, as that's when DLM takes action if it thinks it necessary.

At provision, the line is put on �wide open� VDSL2 line profiles allowing the upstream and downstream line speeds to run at the upper limit of the product option selected.

On the first day of operation, DLM will intervene if severe instability is detected. Otherwise, DLM will wait until the day after provision before deciding if it must intervene, provided that the line has been trained up for at least 15 minutes during the preceding day.

After that you should be fairly stable, though if it leaves you on Fast Path you may find Interleaving kicks in and occasionally out again. That can cost 10Mbps.

Edited by RobertoS (Wed 16-Jul-14 19:44:38)