Who to contact

Hi all -

The company I work for is inside an office in a multi floored business centre within a postcode that is enabled for Fibre. I've been told by my ISP (Talk Talk) that I cannot get fibre on our floor - even though other floors do have it. One of my neighbours on the 3rd (we are on the second) even gets theirs through Talk Talk!

Who should I speak to to clarify this, my Landlord, Talk Talk or Open Reach?

Thanks
John

Who is the telephone line with?

If you have a copper telephone line provided over Openreach network and connected to an FTTC enabled cabinet then it should be possible.

There are a few instances where TalkTalk will not offer FTTC, best checker is https://www.btwholesale.com/includes/adsl/main.html but if its a TalkTalk phone number you will need to use the Address Checker.

Thanks MrSaffron

The number is with TalkTalk - installed by OpenReach. and the cabinet outside the building has definitely been upgraded. Just checked on the address and through BT our office can be upgraded to fibre.

In which case just TalkTalk being daft looks most likely and maybe confused if others have it at the same exact address.