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ian007jen
(member) Sun 03-Aug-14 20:40:05

incompatible product on line

[link to this post]

Anybody seen this result from the dslchecker before? line 24

Text

Telephone Number 01437******* on Exchange HAVERFORDWEST is served by Cabinet 4
Featured Products 
Downstream Line Rate(Mbps) 
Upstream Line Rate(Mbps) 
Downstream Range(Mbps) 
Availability Date 
High    Low     High    Low             FTTC Range A (Clean)    80      80      20      20      --      Available
FTTC Range B (Impacted) 80      69.7    20      17.9    --      Available 
WBC ADSL 2+     Up to 8 --      6.5 to 13.5     AvailableWBC ADSL 2+ Annex M     Up to 8 Up to 1 6.5 to 13.5     Available
ADSL Max        Up to 5.5       --      5 to 8  AvailableWBC Fixed Rate  2       --      --      Available
Fixed Rate      2       --      --      AvailableOther Offerings
Fibre Multicast --      --      --      AvailableCopper Multicast        --      --      --      Available
Our Records indicate that you have a product or service supplied to this line that is currently incompatible with broadband. You will need to have the product or service ceased before broadband can be provided. If you place an order before the incompatible product or service has been ceased then the order will be rejected 
 .

The line is a business phone line with ADSL provisioned.

Ian

Edited by ian007jen (Sun 03-Aug-14 21:08:25)

RobertoS
(elder) Sun 03-Aug-14 20:47:26

Re: incompatible product on line

[re: ian007jen] [link to this post]

Not visible in IE 11. Just a blank line between < > with a grey slider. For people who don't know how to see what should be there, it is:-

Our Records indicate that you have a product or service supplied to this line that is currently incompatible with broadband. You will need to have the product or service ceased before broadband can be provided. If you place an order before the incompatible product or service has been ceased then the order will be rejected.

I have seen that before, but sorry, I've forgotten the explanation.

I've just searched on this site for "currently incompatible with broadband" with no luck frown

. You could try a few similar but shorter searches?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

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^{~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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R0NSKI
(fountain of knowledge) Sun 03-Aug-14 21:18:18

Re: incompatible product on line

[re: ian007jen] [link to this post]

If you do not currently have broadband then it may mean you have a DACS unit on your line. This is a device which can allow one physical phone cable to support two phone lines, but is not compatible with broadband.

DACS are often used where there is a shortage of physical phone lines.

Edit. Just noticed you've said the line has ADSL on it, so it can't have a DACS, in which case I've no other ideas.

View my FTTC cabinet map for Ramsgate, Broadstairs, Margate and Westgate
My TBB speed test result & my TBB ping monitor graph
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My Photobucket guide to installing a xDSL extension for a modem away from the master socket

Edited by R0NSKI (Sun 03-Aug-14 21:19:48)

uno
(knowledge is power) Sun 03-Aug-14 21:25:17

Re: incompatible product on line

[re: ian007jen] [link to this post]

Have seen that once before... can't remember how we got around it.

Do you have any other features on that line?

Matt

uno Broadband
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host

Gadget
(committed) Sun 03-Aug-14 22:18:47

Re: incompatible product on line

[re: RobertoS] [link to this post]

The most common ~"incompatible product" is an existing broadband service

RobertoS
(elder) Sun 03-Aug-14 22:59:11

Re: incompatible product on line

[re: Gadget] [link to this post]

Yes. I remember that now. But I still can't remember where or why that comes up. I was half thinking when I posted before that it might be something to do with the existing service being LLU, or perhaps the prospective service.

The first fell down because if it was LLU the checker doesn't normally recognise it. The second didn't feel right.

Edit: I wonder if it is SMPF with LLU broadband!

Edited by RobertoS (Sun 03-Aug-14 22:59:46)

simon194
(experienced) Mon 04-Aug-14 00:22:40

Re: incompatible product on line

[re: Gadget] [link to this post]

I had a phone service which used Carrier Preselect on a BT line to switch the calls to Cable & Wireless which had that message.

XRaySpeX
(eat-sleep-adslguide) Mon 04-Aug-14 00:46:21

Re: incompatible product on line

[re: Gadget] [link to this post]

In reply to a post by Gadget:
The most common ~'incompatible product' is an existing broadband service

Common? Not at all!

If you already have BTw-based BB it says nowt about 'incompatible product' but:

If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.

And if you have non-BTw LLU BB it doesn't even recognise your #.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

RobertoS
(elder) Mon 04-Aug-14 00:51:20

Re: incompatible product on line

[re: XRaySpeX] [link to this post]

In reply to a post by XRaySpeX:
And if you have non-BTw LLU BB it doesn't even recognise your #.

It does on SMPF. Did you mean non-WLR?

XRaySpeX
(eat-sleep-adslguide) Mon 04-Aug-14 01:09:45

Re: incompatible product on line

[re: RobertoS] [link to this post]

I was thinking Full LLU when I posted, but after I posted I realised about Partial LLU (of the Sky/TT flavour but not with what O2 & Orange used to have* {are there any of that sort left?}). I was going to edit to that effect until I saw that your edit re: SMPF covered it.

* I'm pretty sure that when I was on Orange LLU the BT Checker still said about using the MAC. It was only the BT Speedtester that didn't work.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Mon 04-Aug-14 01:15:40)

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