Using your own VDSL Router/modem - do BT mind?

Hello all,

I've been using a Fritzbox 3390 instead of the OR modem for a while, but fear I might need an engineer visit soon due to gradually falling speeds. The location of the various boxes and wiring makes it a pita to swap around, so my question is will I be in trouble with the engineer if I'm not using their modem when they visit?

Thanks in advance.

You won't be in trouble but there is a chance the engineer will blame it on your non-standard kit. I am surprised BT have agreed to send an engineer without first getting you to test the connection with the originally supplied equipment to rule out a router failure.

In reply to a post by ian72:

You won't be in trouble but there is a chance the engineer will blame it on your non-standard kit. I am surprised BT have agreed to send an engineer without first getting you to test the connection with the originally supplied equipment to rule out a router failure.

I could be wrong but I don't think he has contacted them about the issue yet.

Yes, could well be right. Suspect then BT will ask for the original modem/router to be used to rule out that before sending an engineer.