My tax pounds have contributed to the arrival of FTTC in my area, at last, installed by BT Openreach. Promptly, BT retail are now offering Infinity 1 & 2. Ever hopeful, I contacted my own provider, Plusnet, to enquire about upgrading my line. I was told I would have to wait a while because, naturally, BT would offer the upgrades to its own customers first.
Is this how it should work, or simply how it does work - because our regulator is ineffective? Please put me in the picture.