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So finally my cabinet went live in Longtown cum bria but despite living close to the cabinet bt adsl checker is saying i can only order upto 40mbit connect not the 80mbit i actually wanted ??? Anyone know why this is and if they will increase the speed to the cabinet later or if this is me stuck in a middle lane for good now ?
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How far away from the cabinet are you, following the streets (or ideally the cable), in meters?
Bearing in mind that the cables can sometimes loop up and down streets in unexpected ways, which adds distance to the line.
ZeN Office
Fritz!Box 3390
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What does the BT checker at: http://www.dslchecker.bt.com/adsl/adslchecker.welcome say for your number?
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M H C
taurus excreta cerebrum vincit
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Register (or login) on our website and you will not see this ad.
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The cabinets are enabled supporting both 40 and 80 Meg products,
What the providers offer you is often filtered based on the speeds they believe a property can receive.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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it doesnt show an option for 80meg no matter what isp i check.
When i use the bt adsl checker it says 38.3 fttc range high and 30 low clean and 32.2 fttc range impacted and 17 low impacter.
Upload speed 7mbit
My exchange is this LCLOG and it's a sm,all exchange with njo 21cn. I was told as it was an old exchange by plusnet that thats why they only offer 40/10
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Nothing to do with the age of the exchange.
I think you'll find Plusnet is 40/20, not 40/10.
You are obviously a long way from your cabinet, or else there is a database error. (There are quite a few). What does the address option on the BT Wholesale checker your were given earlier say, and have you got a neighbour's phone number you could check for as well?
Also, does that checker give the same cabinet number for your phone number, your neighbour's, and your address?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
Edited by RobertoS (Wed 12-Nov-14 14:09:28)
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I get this with sam knows exchange distance checker
Longtown (596m away)
See results to the left
Remove
ill try find another phone number of people a few doors away as it seems crazy im only getting that
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Exchange distance is completely irrelevant. What about the address option for your house. (Not the pure postcode one - that's almost useless).
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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i've uysed that one and it says the same. They installed the green box closer to my house by around 100ft from the exchange. Seems though thats all ill be getting speed wise.
Here are my router stats for 20cn adsl max
Modemstate : Up
xDSL Type : ADSL
xDSL Standard : ITU-T G.992.1
xDSL Annex : Annex A
Channel Mode : Fast
Uptime (days hh:mm:ss) : 93 days, 22:19:46
Number of resets : 2
Total Available Bandwidth Cells/s kbit/s
Downstream : 19169 8128
Upstream : 1962 832
Bearer Generic Info Downstream Upstream
Margin (dB) : 14.5 16.0
Attenuation (dB) : 16.0 7.5
OutputPower (dBm) : 17.5 12.0
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Where's the original green box (PCP)? The new green box (FTTC cab) should be quite close to it. Sounds like that's around 560 meters or so away from you?
ZeN Office
Fritz!Box 3390
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So, 596 metres on Samknows - that is, I believe, straight line. Your actual line could be anywhere from 600m to 2km. The cabinet being just 30m closer is negligible.
Working on a minimum of 600m you would be looking at sub-60Mbps and as it gets longer the speeds will drop off rapidly. In reality the 38 Mbps from the checker is probably about right.
Try the checker with your neighbours phone numbers and see if the figures are similar.
Even if you could get a little over 40Mbps, would the extra cost be worth the small increment? I feel that even at 49.9Mbps a user should still consider sticking with a 40/xx product.
edit to add:
Try walking from your house following the drop wire to the pole, then to the next pole until it drops to ground level and then along the path/road and see what that comes to.
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M H C
taurus excreta cerebrum vincit
Edited by MHC (Wed 12-Nov-14 14:46:23)
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The original box i was told wa sin somebody's garden up the road but it seems bt in cost cutting put the fttc cabinet much further away around 100-200mtr from the exchange.
Looks like my town will only have 3 fttc cabinets to serve the whole place.
Seems pathetic that if i had 21cn here i'd almost have an equal speed to what im going to get with fttc.
So much for super fast. And there was me thinking as my line stats are good and i sync at 7mbit on an 8mbit line i should get a good fttc connection.
Life in the middle lane and only just scraping the bduk 24mbit or more speed they say for super fast.
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The pole is directy outside my home and i am the only one connected to it as it was installed when i got my adsl installed a few years back
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So, walk to the pole, then walk from there to the normal cabinet and from there go to the FTTC cabinet. If you have to cross a road, do so at right angles, and when you cross a junction go a few metres away from it. How far is it?
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M H C
taurus excreta cerebrum vincit
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The FTTC cabinet cannot be over 100 cable metres from the PCP, and is normally within 50 cable meters. Something looks very unlikely about your distances.
You are sync'ed at 8128Mbps, which BT Wholesale (wrongly) call 8Mbps. Not 7Mbps.
I've also put your router stats into a calculator and got this result. It looks as though you have a significant problem somewhere.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
Edited by RobertoS (Wed 12-Nov-14 17:34:13)
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it doesnt show an option for 80meg no matter what isp i check.
The checker will only show speeds of 80Mbps, as a clean-high figure, when you are within around 350-400 metres from the cabinet. Get within 100 metres, and the clean-low figure will start to show 80Mbps too.
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The 8128 suggests its old IPStream Max and as Longtown exchange appears to not have WBC, Sky or TalkTalk then its very likely to be that rather than a connection issue.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I think just cabinet 3 is enabled for FTTC currently and there may be some FTTP on its way to other parts of the exchange as well as more FTTC.
Address WESTERLY, NETHERBY ROAD, LONGTOWN, CARLISLE, CA6 5NS on Exchange LONGTOWN is served by Cabinet 3
FTTC Range A (Clean) 80 80 20 20 -- Available
FTTC Range B (Impacted) 80 70.2 20 17.7 -- Available
An address on cabinet 3 with service available and with a fast estimate. So it looks like distance to the cabinet is why you are being quoted low speeds.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yes, we know it's ADSL Max.
Your calculator has always been precisely to work out what connection speed on ADSL2+/WBC could be expected, calculated from ADSL Max stats?
As expected it gives a decent value based on the attenuation. But his SNRM is very low for that attenuation on ADSL Max 8128kbps. That's why I went to the calculator, to show that to him. The forecast speed for ADSL2+ on his line is very poor.
What has the absence of WBC at the exchange got to do with it?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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Power back off - particularly when a modem is hitting the maximum possible for the DSLAM configuration.
Most likely explanation for poor SNRM.
Does not happen with every modem/exchange combination but does crop up.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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ok
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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Well i got mine installed today and plusnet said estimated speed 30mb and bt checker said 37 clean 9meg up clean
Yet when he installed it it came back att 47.9 down and 9meg up ?!
I tseems the tag set by bt is totally wrong as when i do the btw performance test i get this
FAQ
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
37.71 Mbps
0 Mbps 45.95 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.71 Mbps
For your connection, the acceptable range of speedsis 36.76 Mbps-45.95 Mbps .
Additional Information:
IP Profile for your line is - 45.95 Mbps
2. Upstream Test: -provides background information.
Upload Speed
7.95 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.95Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
I called plusnet but they say they can't regrade me to 80/20 as the tag on the system wont allow it ! and there is no way round it.
I(m totally furious as for 5 quid more a month i can have 15-17mbit more
What the hell can i do now ?
im currently at 37.7 down and 8mbit up on a 40/10 connection.
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Wher do you get 17-17 from?
You are getting 38 from a 40 connection which is about the max possible. If you were capped at 80, with a 45.95 sync then you would probablty get 44 ish. An increase of 6Mbps ... as other users are added that may slowly drop.
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M H C
taurus excreta cerebrum vincit
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it was 47 to the bloke that installed it and i meant by there tag being set at 30 i would get 15-17 more than what there tag is saying. So yeah itll be maybe 10mbit at most but id also get more upload speed and at least have the option of chosing a different package if i so wished rather than being told it would only get 30mbit
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No, it isn't as bad as some clot told you.
You are on an 80/20 connection with the downstream capped at 40Mbps by the Plusnet "Current line speed" on your account. They don't do a 40/10 product.
The up and down IP Profiles confirm that. However, the 20Mbps upstream is always 20, 10 or 2 depending on it being Openreach 80/20, 40/10 or 40/2
Your upstream will be all you can get. That isn't capped by Plusnet. You just need to get back to Plusnet and tell them to upgrade you and adjust your "Current line speed".
Thinks ....
Easier still, if you are willing to wait till your billing date, just go into your Member Centre and order the upgrade  . It takes effect on billing date.
Thinks some more!
The downstream IP Profile means your sync speed (within a few kbps) is 47,102kbps. That's all you can get on that line. Strange that the engineer got 47.9. Maybe his modem and the time of day.
Is it worth paying more for 7-8Mbps?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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The 47 he achieved is with HIS modem, your modem can only sync at 45 ... every modem will be different.
The checker suggested you might get up to 38 ... and that is based on limited information about your line length, what others local to you are getting and what that line length achieves on average. BT cannot know EXACTLY what the local environment is for noise, or the exact diameter of cable or the distance from cabinet to premises - they have to make an educated guess and just as you might be a few Mbps over, someone else may be under.
What would you have said if you had ordered an 80Mbps service and then found you could only receive 20Mbps - at the low end of impacted?
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M H C
taurus excreta cerebrum vincit
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To re-iterate
The values from the estimate/checkers you get at the time of ordering DO NOTHING TO CAP YOUR ACTUAL SPEEDS once you are connected.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I have called plusnet and spoken to them for 30 minutes today and they can't upgrade me as there system wont allow it  got a manager and provisions saying the same. crazy tbh
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