FTTC at the cabinet but not available to order

Using the BT Availability Checker tells me that:
xx COBDEN ROAD, MIDHURST, GU29 9JW on Exchange MIDHURST is served by Cabinet 4 with FTTC available
Whereas
xx ST MARGARETS WAY, MIDHURST, GU29 9FQ on Exchange MIDHURST is served by Cabinet 4 with only ADSL+ available. OK the cabinet may be full but there is no indication that is so.

Same cabinet where one address can get FTTC [and has it] but another can't. It should be noted that the property on ST MARGARETS WAY is a new build apartment.

All this matters to me because on the 7 February 2015 I move from one abode to the other. Prepared to go for a new install to avoid any down time. Will be Zen >> Zen.

Now is this a database error and if so how can it be resolved as all I can do at present is to order a phone line with an ADSL+ service?

It could be that the line length is too long for FTTC.

Must be quite a scenic route that the circuit takes as the FTTC cabinet is about a 100 yards away!

What do Zen say?

BT BROADBAND AVAILABILITY CHECKER
Address 1 ST. MARGARETS WAY, MIDHURST, GU29 9FQ on Exchange MIDHURST is served by Cabinet 4

Featured Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


Availability Date
High Low High Low
FTTC Range A (Clean) 80 80 20 20 -- Available
FTTC Range B (Impacted) 80 70.2 20 17.7 -- Available

Ah but it's no 8 we are talking about. Zen say they can only provide ADSL at that address despite protests that I already get FTTC from that cabinet across the road.

Does checker say it is cabinet 4?

If yes probably just a database error that ISP should refer up the chain

In reply to a post by MrSaffron:

Does checker say it is cabinet 4?

If yes probably just a database error that ISP should refer up the chain

A cut and paste says:
Address 8 ST MARGARETS WAY, MIDHURST, GU29 9FQ on Exchange MIDHURST is served by Cabinet 4

The Zen representative wasn't prepared to take it further, only working on her database that said FTTC wasn't available at that address.

Despite Zen's high CS reputation, we get quite a few reports of them just lying down and saying "Computer (BT) says no", or giving up on other problems.

Try again and if it fails then email me with the relevant detail and will pester someone