Trowbridge cabinet 9 - TalkTalk failed install

Hi

Was due a phone and FTTC (80/20) from TalkTalk today and the engineer was booked for a 9am-1pm slot. Early in the morning an engineer was seen up the telegraph pole opposite the house, but no engineer called.

On chasing with TalkTalk we have been told that there are "massive" problems with the exchange and new equipment and software need installing. We were further told an upgrade is due to take place in the next 48 hours, when another engineer will be booked after the fixes/upgrade are complete.

The excuse seems a little over exaggerated to me. If the problems are that massive wouldn't they [Openreach] have known about them before today and scheduled the engineer for after the upgrades.

Just wondering if anyone had any knowledge of what the issues might really be? Or perhaps this is just an excuse for Openreach failing to show up?

Depends if the problem was in the Openreach equipment, which they would have known about or the Talktalk equipment which in all likelihood they would not have known about or have any responsibility to fix

Hi

Thanks for the reply, I was forgetting TalkTalk would have their own equipment at the exchange for routing traffic, perhaps they've reached a limit on sessions?

Or could just be waffle from TalkTalk mish mashing that the Openreach people had trouble getting the FTTC to work on the line, e.g. identifying the pair at the cabinet etc

Providers tend to get very short codes for faults, and thus interpretation can be very wide ranging

Hi

BT Openreach turned up today without having made an appointment and installed FTTC.

I think they just missed the appointment yesterday.

So up and running now.