Congratulations. A well deserved result.

Well done.

The fact that AAISP got things sorted out pretty much proves that TT just didn't know what to do - even in the director-level team.

It'll be interesting to see if the Ombudsman actually gets involved, now there's irrefutable evidence.

I also wonder if you can make a useful report to Ofcom. Not necessarily as a complaint, but as a response to a consultation, so you can highlight the problems caused by Openreach not being accountable to end-users directly. There might not be an appropriate consultation going on right now, but there will be one day...

Signed up with AAISP and tomorrows the big day.
Switch on hopefully between 8am and 1pm. I'll be delighted if it all goes to plan which it should now.

Well,

Just a quick update to wind my yarn up with this thread.

The AAISP switch on went perfectly and I have since been enjoying speeds of up to 76mb/ 19mb from my 80/20 connection which is pretty good.
No issues at all so far and AA seen to be keeping things ticking along nicely.

BTW, in the intervening time, if you recall, I had sent a dossier to at least 4 places. One of these was to the head of Openreach and also to their high level complaints office.

Surprisingly I got a letter back from them last week apologising for the delay, and that they had looked in to this and rectified the fault.
Now, I imagine this was for the old line which I had already cancelled, because it was AA who got my new line sorted.
However, its worth noting for anyone who finds themselves stuck in a hole like I was for months, that a bit of perseverance can work wonders. So keep at it and don't give up!!

b*cat smiles and nods.

This is a great story for how, in the age of computers and automated orders, a database screwup can really bork things.

The only really acceptable answer from Openreach is that they've learnt they need to be receptive to direct contact from members of the public.

In the meantime, patience and advice on where to shake the tree really helps.