In fibre enabled area, neighbour can get it but i cant?

Hi all,

I was just wondering if anyone could tell me why I can't get fibre but my neighbour can. The exchange is fibre enabled and all other roads in the area can get it except mine. Post code S18 1UY, only house numbers 1 and 2 can get it the rest of the road cant. On the bt checker it just comes up with a question mark stating they can't tell by the house number if I can get fibre and no company will let me order it.

Could anyone shed any light on this or advise what I can do to escalate?

Edited by deleted (Mon 16-Feb-15 18:38:22)

It is because the properties in the postcode are split across two cabinets

P15 on Dronfield is live and only serves a couple of houses in that street but also another 30 postcodes.

P27 is not live for FTTC, but believe it is part of the Derbyshire BDUK project, so should appear at some time in the future.

Thanks for the really helpful and informative post. Where did you get this info from if you don't mind me asking?

have you tried entering your phone number on the Where and when page?

Well if your not house 1 or 2 then your an EO Line shown below:

Exchange Name: Dronfield
Exchange Code: SLDF

Cabinet: EO Line (might be moved over to cabinet 27)
Fibre Phase: Phase BDUK Derbyshire 14b
Fibre Information: FTTC Planned
Result Count: 33

[S18 1UY]
� Has 2 result(s) connected to Cabinet 15 with FTTC with approximate speeds around the following:
� Range A: 32.4 -> 42.9 (downstream) 6.0 -> 8.7 (upstream)
� Range B: 20.5 -> 36.8 (downstream) 4.3 -> 8.7 (upstream)

� Has 31 result(s) connected to an EO (Exchange Only) line with ADSLx with approximate speeds around the following:
� ADSLx (Worst): Up to 7.5 (downstream rate) -- (upsrteam rate) 5.5 to 12.0 (downstream range)
� ADSLx (Best): Up to 8.0 (downstream rate) -- (upsrteam rate) 5.5 to 12.5 (downstream range)

Please note that these speeds are using BT's DSL Checker and uses the lowest and highest values for that postcode and cabinet.
� Had at least 1 issue retrieving information from the BT DSL Checker.

Seems that 93% or your postcode is an EO Line and 93% of 33 homes is 31.

Its not all bad, seems that Cabinet 27 which is to support your EO Lines is down for FTTC.
Sadly there is no date shown, but its Phase 14b supported by BDUK Derbyshire.

Hope that helps.

Paul

https://www.telecom-tariffs.co.uk/codelook.htm has a lot of the information

In reply to a post by PaulKirby:

have you tried entering your phone number on the Where and when page?

Its not all bad, seems that Cabinet 27 which is to support your EO Lines is down for FTTC.
Sadly there is no date shown, but its Phase 14b supported by BDUK Derbyshire.

Hope that helps.

Paul

Thanks Paul - great info - where did you get that data from?

Ive not actually got a phone number yet, have only just moved in and am in the process of arranging it.

So EO is exchange only? These lines go straight to the exchange even though its 1.1km away?

So cabinet 27 how does that work, they would create a new cabinet just for these EO lines?

Sorry for all the questions!

In reply to a post by Bladesman:

Thanks Paul - great info - where did you get that data from?

The same sort of place MrSaffron said plus one or two others places, I have written an app that gets that info plus actual speed checks on all post codes in question.

In reply to a post by Bladesman:

Ive not actually got a phone number yet, have only just moved in and am in the process of arranging it.

Ok, well phone numbers are more accurate than post code/address.

In reply to a post by Bladesman:

So EO is exchange only? These lines go straight to the exchange even though its 1.1km away?

Yes, and your road is about 1.011km (birds eye view) from your exchange.

In reply to a post by Bladesman:

So cabinet 27 how does that work, they would create a new cabinet just for these EO lines?

Most of the times yes, BTOR (BT Openreach) will install new PCP Cabinets (Phone Cabinets) and when you get FTTC installed they will install a Fibre cabinet up to 10m away from it and then bridge the two cabinets.
They have in some cases installed a all in one cabinet that consists of a PCP and Fibre cabinet.

In reply to a post by Bladesman:

Sorry for all the questions!

That's fine, we all have questions

Paul

Edited by PaulKirby (Mon 16-Feb-15 19:34:13)

In reply to a post by MrSaffron:

https://www.telecom-tariffs.co.uk/codelook.htm has a lot of the information

How accurate is that site? It can't find PCP19 for my area (list goes up to 18) which the BT checker has shown for about 2 weeks and suggests they are still exchange lines, but does say for some of those Exchange N sets that "FTTP Planned" whilst others say Fibre Unavailable. A fibre cabinet was placed a few months ago and the power being put in currently (roadworks started Thursday), so FTTP seems unlikely, unless they really are doing FTTP to the premises directly around the exchange and the cabinet is for the roads/premises slightly further away?

It seems to be fairly accurate on the existing cabs, and plans associated with them, though can be slow when a cab goes live.

It also appears to be accurate on the existing EO lines.

However, it seems to be slow at updating with new cabs for EO, and the associated copper rearrangement.

Agreed.

Ready for Dialling Code Searches - WebApp 3.0

Magenta Telecom SQL Database, Version 1.2
Creation Date: 11th February 2015
Source: Ofcom CodeList numbering database dated 4th February 2015
Source: BT Electronic Price List dated 4th February 2015
Source: BT Wholesale broadband datasets dated December 2014

As you can see it rather up to date apart from the BT Wholesale broadband datasets which is dated December 2014, so its not that far behind.

Paul

I have also noticed that this site sometimes says "FTTP planned" when in fact FTTC is being delivered.

In reply to a post by ip75:

I have also noticed that this site sometimes says "FTTP planned" when in fact FTTC is being delivered.

That may of been down to some issues installing FTTP and FTTC was more easier and more viable.
Also the database may of been behind in being updated.

Paul

ok so there has been an update, BT are now showing that I can get fibre but only the '"unlimited faster broadband" service - the speeds estimated by this are not much faster than I have now with Adsl2+.

I am not sure what is going on with the fibre roll out in my area, I thought cabinet p27 was getting upgraded for everyone on it to get fibre but seems thats not the case. Looks like some of p27 has been upgraded but not all of it and Im not sure why it is saying I can only get the poor "unlimited faster broadband" service when many other houses around here can get full speeds.

Can anyone confirm what is going on? I cant make sense of it all. Will i be stuck with the "unlimited faster broadband" service or is there a chance a cabinet will be installed/upgraded that is closer to me so I can get a proper fibre service? When i do a check on no 48 at S18 1RP which is down the road from me and is also supposed to be on P27, it states that Fibre will be rolled out in the next two months.

Thanks in advance

Faster broadband is sold to customers who are too far aware from the PCP to get a service that BT wants to be compared with the "proper" infinity product. It is all about meeting the advertising standards.

Other suppliers will be happy to supply as well at the same speed.

This is what is available at this distance, it will not improvel

Use http://www.dslchecker.bt.com/ and select the address option. Enter a postcode then select an address. You will see that cabinets 5 and 15 also serve the area and give higher speeds to the properties they serve because they are closer. S18 1RP no 48 is not on cabinet 27.

Edited by jphilip (Sat 15-Aug-15 09:21:33)

Thanks for that.

It seems incredibly unfair that there are properties within 20 metres of me that can get full Fibre services, yet my entire block is stuck with a service that is hardly any better than ADSL. There are properties much further away from the exchange that can get full Fibre speeds and pretty much the entire town can get a proper Fibre service. The 1mb upload speed in particular is crippling.

Is it likely that this is the end of any upgrades to my line that are likely to take place i.e it wont improve for the foreseeable future? I was thinking perhaps at some point they might install an additional cabinet to serve my block.

Also is there any way for BT to switch which cabinet I am routed to, perhaps by switching which pole my line is connected to?

EDIT - also it seems massively unfair that I have to pay the same price as unlimited fibre for a service that is only slightly better than normal ADSL2+ when others pay the same for full speeds. Is it possible that this is something I could take up with local residents and the council in order to try and get a new cabinet installed?

Edited by deleted (Sat 15-Aug-15 11:12:55)

Life is not fair, you can pay for network rearrangement, but it carry's full cost of employing Openreach for the time it takes to do, plus planning costs, so a few thousand pound.

If you are fibre enabled already, then you are doing better than many more in your county and it is those with nothing fibre based where the focus will be.

So while very annoying for you, you will not represent value for money for the council. Harsh but what it boils down to.

Check with some of your neighbours who are also on cabinet 27 to see if they have fibre and if so what speeds they get - you never know the actual speeds could be better than the checker indicates.

Or if you are within 20 metres of someone getting 80Mbs and their property adjoins yours I would try to reach a deal with them to allow you to install a second line and run an external extension to your house.

I am sorry if I come across as condescending, disrespectful to others or ungrateful in this thread. Its just really frustrating to me to seem to be limited to a poor connection imo for the foreseeable future, especially coming from a high usage household. The fact that others so close to me get amazing connections adds to that frustration.

I am really just looking at what other options may be available to me. Thanks jphilip for the suggestions, that is very interesting.

There is literally another telephone pole about 15 meters from the back of my house with an undisturbed line of sight. Every house served by this pole gets decent speeds. Is there any formal process at all to request being moved to this? I am willing to pay the costs if not crazily excessive.

Alternatively the dsl checker says that FTTP is available for me, but I cant seem to find any way to order this or if it even is truly available.The prices I have seen quoted vary enormously. Does anyone have any ideas how I would get a quote for this?

Getting moved to te pole is unlikely - network rearrangements are not done unless absolutely necessary or if you want to pay and that is NOT cheap.

You could order a new line to be installed in your "shed" with the proviso it is fed from that pole. Once it is in, get your numbers switched at the same time as terminating the old line. there will be costs involved - maybe 12 months mine rental however you will get the connection you desire.

You can make different arrangements see https://www.openreach.co.uk/orpg/home/contactus/alte...

Notice the time related charges.

The FTTP is FTTP on Demand which carries its own costs and is not open to order currently, a new (fingers crossed cheaper to install FoD2 is on the way), after install of £1,500 and upwards, it has a three year contract with £99+VAT wholesale costs - so retail in the £150 to 200+VAT per month for a 330 Mbps connection

In reply to a post by MHC:

Getting moved to te pole is unlikely - network rearrangements are not done unless absolutely necessary or if you want to pay and that is NOT cheap.

You could order a new line to be installed in your "shed" with the proviso it is fed from that pole. Once it is in, get your numbers switched at the same time as terminating the old line. there will be costs involved - maybe 12 months mine rental however you will get the connection you desire.

This is very interesting info thank you - it would be the perfect solution for me. How would I go about stipulating it is fed from that pole? Would it be a case of speaking with the engineer when he arrives and would I have to order it through BT?

I'm not convinced they would do it. The shed would need to be considered a property in it's own right as otherwise you would be ordering to the house and they would most likely use a spare pair in the existing line.

To get this would probably require significant conversations with Openreach to convince them of doing it and as it is a second line to the property then they have no USO to cover any of the costs - which means you could end up paying all the engineering costs to get the line installed.

Thanks Ian.

I dont think getting hooked up to another pole or taking a line out at a neighbours are feasible after consideration unfortunately.

I was looking on codelook about cabinet P27 - https://www.telecom-tariffs.co.uk/codelook.htm?xid=2...

So presumably everything on this was an exchange only line? The lines connected to P27 are all over the town, but the vast bulk of them are at the other side of the valley so presumably they have put the cabinet nearer to there. I have been trying to find this cabinet but no joy.

This leaves my entire block of roads as the only block in the whole of the town and surrounding areas that can not get proper fibre - these postcodes are S18 1RP, S18 1UY, S18 1UZ, S18 1WA and S18 1WJ - making up around 75 properties. Obviously IMO the best option would be to install a local cab for these postcodes - its not like these properties are in the middle of nowhere, they are slap bang in the middle of the residential part of the town.

I had a look on the BDUK Derbyshire website (http://www.digitalderbyshire.org.uk/where_when/Postcode-Checker.asp) and it said all of these post codes are "Under Review" so hopefully we might get a local cab installed at some point, although I suspect they say under review for every area where there are no plans.

Can anyone shed any light on any of this? Any ideas where cab 27 might be and is it likely that a local cab will be installed at some point to cover the postcodes I listed above?

In reply to a post by Bladesman:

I had a look on the BDUK Derbyshire website (http://www.digitalderbyshire.org.uk/where_when/Postcode-Checker.asp) and it said all of these post codes are "Under Review" so hopefully we might get a local cab installed at some point, although I suspect they say under review for every area where there are no plans.

Can anyone shed any light on any of this? Any ideas where cab 27 might be and is it likely that a local cab will be installed at some point to cover the postcodes I listed above?

Like I said a while back in the other post, cabinet 27 is located in the exchange, so the cabinet already exits, So I cannot see them ripping up that cabinet to place it some place else, especially for the remaining 5 addresses.

• Cabinet: 27
  
  • FTTP: 0
  • FTTC: 617
  • ADSLx: 5
  • None: 0

I am sorry, but I don't think that would ever happen.

Paul

Edited by PaulKirby (Tue 08-Sep-15 19:38:56)

In reply to a post by PaulKirby:

Like I said a while back in the other post, cabinet 27 is located in the exchange

Are you sure it's in the exchange and not outside the exchange?

In reply to a post by BatBoy:

In reply to a post by PaulKirby:

Like I said a while back in the other post, cabinet 27 is located in the exchange

Are you sure it's in the exchange and not outside the exchange?

The road the exchange is on and the few side roads have the highest fibre speeds on that cabinet so its definitely in that area, granted I have relied on Google Maps for this, and where there is no cabinet down those roads I assume its in there, maybe somebody in that area can do a drive by LOL and see.

But my bets are its inside.

Paul

Not inside the building, but maybe inside the grounds of the exchange, such are the ANFP rules.

In reply to a post by MrSaffron:

Not inside the building, but maybe inside the grounds of the exchange, such are the ANFP rules.

Yeah, possibly, I have only Google Maps for the visual locations and also going by the estimated speeds from BTW its either down that road or one of the close side roads, but my guesses its on the grounds hidden LOL

Paul

Google maps is dated Oct 2014 but the cabinet went live July 2015 I think.

In reply to a post by BatBoy:

Google maps is dated Oct 2014 but the cabinet went live July 2015 I think.

Exactly, but I still think its on the grounds LOL.

Only way to find out is for the OP to do a drive by and take some pics of it where it is if its visable.

Paul

In reply to a post by PaulKirby:

In reply to a post by Bladesman:

I had a look on the BDUK Derbyshire website (http://www.digitalderbyshire.org.uk/where_when/Postcode-Checker.asp) and it said all of these post codes are "Under Review" so hopefully we might get a local cab installed at some point, although I suspect they say under review for every area where there are no plans.

Can anyone shed any light on any of this? Any ideas where cab 27 might be and is it likely that a local cab will be installed at some point to cover the postcodes I listed above?

Like I said a while back in the other post, cabinet 27 is located in the exchange, so the cabinet already exits, So I cannot see them ripping up that cabinet to place it some place else, especially for the remaining 5 addresses.

• Cabinet: 27
  
  • FTTP: 0
  • FTTC: 617
  • ADSLx: 5
  • None: 0

I am sorry, but I don't think that would ever happen.

Paul

I didnt mean rip up cabinet 27 but rather install a new cab to serve the 76 properties furthest away from cabinet 27. Not sure why these properties have even been connected to cabinet 27 in the first place. There are other cabinets in the town serving fewer properties than 76.

In reply to a post by PaulKirby:

In reply to a post by BatBoy:

Google maps is dated Oct 2014 but the cabinet went live July 2015 I think.

Exactly, but I still think its on the grounds LOL.

Only way to find out is for the OP to do a drive by and take some pics of it where it is if its visable.

Paul

I have walked by and there are no visible cabs either on the road or outside the premises. I do believe cab 28 is situated there as well.

Morning Bladesman.

I live in an area which is clearly "Fibre-enabled".

The PCP (Phone Distribution Box) about 50 Metres away caters for about 300 Phone Lines.

The FTTC about 10 Metres away POTENTIALLY can cater for up to 288 Upgrades.

However, during its first year of operation, only 48 of these were provided with the Filter-Links needed to complete the circuits, small white units, which plug in to the 288 Socket Back-Plane in the right-hand side of the FTTC - the LHS b eing occupied with the Battery-Backup Power Supply, Fibre Termination, DSLAM etc.

It went live in March 2014; and I upgraded in June 2014.

In May 2015, another 48 F-L were added, so there may/will be progressive limits giving rise to periods when it will not be possible upgrade until another batch of Filter-Links are added; until of course the 288 Maximum occurs.

This may explain your situation; and that you have to keep checking.

---------------

The technician adding the second set in May this year, had about another 25 widely-scattered FTTCs to do; and asked me what was the better routes to some of them, as they were scattered over a surprisingly large area, not confined to one town etc.

And from his comments, it was "the norm".

Just behind the wall , by the fence on the left hand side

Because memory of map of those shows they are spread out and would need several cabs to guarantee superfast for all, or digging to link up with other existing cabinets

This thread became largely redundant except for information, as 4 hours before Paul woke it up from a slumber starting 17 August the OP posted about his new FTTC connection.

In reply to a post by RobertoS:

This thread became largely redundant except for information, as 4 hours before Paul woke it up from a slumber starting 17 August the OP posted about his new FTTC connection.

Oops, my bad.
Well my browser was showing several posts in this topic as new even though they wasn't it seems, I normally check the dates before replying, however this time I didn't.

Paul

Oops, my bad.
Well my browser was showing several posts in this topic as new even though they wasn't it seems, I normally check the dates before replying, however this time I didn't.

Time for a reboot I'd say, and a clear of your cache.

Bob was replying to eckidoo, not you Paul.

Edited by Zarjaz (Wed 09-Sep-15 11:55:09)

In reply to a post by Zarjaz:

Oops, my bad.
Well my browser was showing several posts in this topic as new even though they wasn't it seems, I normally check the dates before replying, however this time I didn't.

Time for a reboot I'd say, and a clear of your cache.

Already did that, I blame Windows 10, I been having some very strange issues with it.

In reply to a post by Zarjaz:

Bob was replying to eckidoo, not you Paul.

Yeah I know, it was where may name was mentioned that's all.

Paul

Already did that, I blame Windows 10, I been having some very strange issues with it.

Go get a Mac, you'll never go back, trust me.

In reply to a post by Zarjaz:

Already did that, I blame Windows 10, I been having some very strange issues with it.

Go get a Mac, you'll never go back, trust me.

Don't get me started about Mac's LOL
Windows 7 Pro was fine, it run everything I threw at it, now 10 is completely different, but this is early days yet.
As with the Mac, I am not a fan of paying twice the price for a system, but saying that I do like the MacBook Pro, my sister has one and it does look nice (even though I crashed it within 10 seconds LOL) and stays cool after several hours of use.

Paul

I wasn't really commenting on you waking it up, but more trying to point out to people that there isn't any point in them continuing to try to help with the original problem .

I bought a second hand Mac just so I could configure a MIDI interface and I wasn't too enamoured with the experience. I wouldn't buy one through choice, then again I wouldn't generally buy a Windows PC having worked in a Unix/Linux environment for 25 years.

Partners 2008 Macbook Pro still rumbles along. We did invest in some "Spudgers" to open it up to upgrade to a 1Tb HDD as the 500 was almost full and 3 months ago we replaced a small fan - apart from that and a new battery (expected fro any laptop over 5 years old surely?) its been flawless.

I was the lucky recipient of a 27" iMac xmas prezzie, and 3 years in I have had no problems beyond getting used to a new system... worth the extra I feel.

Now if I could just get FTTPod here Id be really happy lol