Openreach Where and When checker playing up again?

Just wondering if it's just me, but apparently my cab is accepting orders (despite it not been upgraded) - it's not the first time this has happened with the website.

General advice is rely on the BT Wholesale checker which seems to be more stable.

Thanks, you have to wonder what is the point of the openreach checker if the information keeps being wrong.

In reply to a post by kebabselector:

Just wondering if it's just me, but apparently my cab is accepting orders (despite it not been upgraded) - it's not the first time this has happened with the website.

Ah, don't say that I was getting rather excited on the fact that it says the same for me for our FTTP install, which matches up with the work BT did a couple of weeks back.

*** Update ***
Just sent Openreach an email asking if there is an error on that page, so I may not hear back until 24 to 48 hours.

Paul.

Edited by PaulKirby (Tue 10-Mar-15 12:05:48)

Is it possible that the message that your exchange is accepting orders but your cab is not yet?

In reply to a post by Gadget:

Is it possible that the message that your exchange is accepting orders but your cab is not yet?

BTOR is displaying the following for me:

Exchange name: Ilford Central

Status: Accepting orders

Good news. Your serving cabinet is
enabled for fibre broadband.
Please note, in a minority of
instances that doesn't guarantee
your availability. Contact your
preferred communications
provider for your home or business
to order.

I am guessing its probably saying the same exact message (minus the exchange name) for them.

Granted we are down for FTTP and not FTTC.

Paul

The Exchange has been accepting orders for a while now, the cab should be under review - but I like to check just incase the status has moved to 'planned'

In reply to a post by kebabselector:

The Exchange has been accepting orders for a while now, the cab should be under review - but I like to check just incase the status has moved to 'planned'

Yeah, well I was told a couple of weeks back by BTOR that we will be getting fibre and to check the Where and when page from the end of Feb, and near the end of Feb I saw on roadworks that BT was working on fibre down our side road and putting this along with what BTOR said in the email and what is now on their page, I assumed finally.

Will find out is its an error when it starts saying Under Review again and or when BTOR replies to my email.

Paul

I get the same result when i check, but the BT Wholesale checker says no. Oh well, it would only be a couple weeks earlier than forecast date if it was lol

In reply to a post by EddyTheDog:

I get the same result when i check, but the BT Wholesale checker says no. Oh well, it would only be a couple weeks earlier than forecast date if it was lol

Heh, I was drinking a drink at the time I saw it popup, the drink went everywhere

Been waiting since Oct 2011 when they started our install which halted Dec 2011, so I guess a little while longer shouldn't hurt

Paul

We've had 31st March 2014, 30th September 2014, 31st December 2014 and now 31st March 2015. Seems on track for it, but i'm still not holding my breath lol

It's definitely broken, my cabinet at work which has been under review for as long as I can remember is now showing accepting orders, but if I check on the BTW checker via phone number and postcode it doesn't even have an estimated date for FTTC

Now should be fixed

Paul

Yup, back to Under Review for me. Definitely fixed then lol

Lack of service provision resumes as normal.

Back to dreaming about what 'Under Review' actually means.........

Edited by kebabselector (Wed 11-Mar-15 09:38:01)

And now the BR Wholesale availability checker is not working, the where and when on openreach is just saying number not recognised.

Triggered my "follow that page" alert

Same here, I was starting to get hopeful when I saw the email arrive...
 

Yep, now both are broken to me.

Even broken with my SpeedChecker App

*** Update ***
Oh yeah, the BT DSL Checker says the following when I use my post code and select my address:

Your address has been successfully matched; however we cannot
determine ADSL availability at this address. Please try the Telephone
Number or Postcode Checker.

So I entered my Phone Number and then got the following:

There is no data available for this number. This could be either because it is not
a BT line or it is a new BT number that has just been provided. Most new
numbers will appear on the checker 24 hours after BT has installed the line.

So I tried BTOR Where and when page with our address and got the following:

Sorry, we have no data for your postcode/address.
Please try checking your phone number instead.

So I tried our Phone Number which returns:

Sorry, your number or postcode was not recognised. Please try an alternative.

Makes me laugh really.

Paul

Edited by PaulKirby (Wed 11-Mar-15 14:08:16)