Zen speed test results congestion? or TG582N router problem

Hi
Thank you in advance for any answers to my questions.
I have been with Zen about 5 months now and not for the first time have been getting this problem.
Yesterday all webpages were very slow loading if at all so I ran a few speed tests and results were coming back like this.

http://www.thinkbroadband.com/speedtest/results.html...

Normally they are like this.

http://www.thinkbroadband.com/speedtest/results.html...

I contacted zen support (Brilliant as normal) did the usual checks disconnected the Zen Technicolor modem TG582N ( 3rd one ) and connected directly into the BT eci modem and results were the same.

I was directed over to the BT wholesale speed test but this came back as normal but the TBB speedtest still showed a problem which was the zen linked one with my telephone number.

After a consultation from the support guys colleague I was told there was nothing wrong with my connection.

The router was rebooted and things started to get back to normal - speed wise, could have been coincidence?. I was told that the two graphs never match up on the speed test when I know they do as previous tests almost always do. This happens a lot and was wondering your thoughts.

I had a BT install and all internal wiring was checked out and given the ok
Postcode is LE3 Glenfield Leics exchange Zen 40-10 unlimited.

Thank you.

On a good connection and goid pc the two should match

Looks like congestion the key will be looking at what time it happens

Thank you for the reply MrSaffron

My pc is no slouch Amd 6 core running @4.4ghz ect, one last question do you know if the BT wholesale speed test is 1x or 6xHTTP as that would answer why it showed the speed test with them being ok.

Speed tests are fine again today.

http://www.thinkbroadband.com/speedtest/results.html...

Thanks

BT wholesale speedtest no idea on number of downloads it uses, but it may also bypass some parts of the network too.

The BTW speedtest is multi threaded only as is Speedtest.net Maybe it's within BTW's network

Thanks for the reply s guys.

I have been getting the EXACT same thing since my connection was moved from London POP to Manchster POP which added another 10ms to connection for good measure.

Mine has already stated to slow and will get to sub 10mbs when peak comes.

http://www.thinkbroadband.com/speedtest/button/14331...

Edited by lockyatlrg (Mon 01-Jun-15 13:19:44)

And its just started running slow again now heres my test.

http://www.thinkbroadband.com/speedtest/results.html...

Have you setup the Quality monitor on your line? it helps identify congestion problems.

Hi sorry for the delay ive been away i have had one set up and all has been fine which makes it all the more strange.