Replacing Faulty Aluminium Cable.

As anyone succeded in getting BTOR to replace faulty aluminium cable with new copper.
Either through their isp, or complaining directly to BTOR.

In reply to a post by Nightglow:

As anyone succeded in getting BTOR to replace faulty aluminium cable with new copper.
Either through their isp, or complaining directly to BTOR.

What is faulty about it? And if there was a real fault the cable would be changed irrespective of whether it was copper or aluminium.

Killing my fibre speed,it's gone from 50Mb down to 9 Mb to12Mb in the space of 6 months, & in the last few days the phone is now affected, crackles,etc.
I have had 55 Resyncs since 1st June, using DSLStats they are logged as
Remote Defect Indicator/DLM in most cases, a couple are Negative Margin or DLM.

Current problems started in May, but it's has got worse this month,had problems with phone line,which BT couldn't resolve, so they move it to another pole & routing,end of last year.
Numerous engineers have blamed aluminum as the cause of my problems, & have reported it, but nothing ges done.

Edited by Nightglow (Wed 17-Jun-15 13:56:53)

In reply to a post by Nightglow:

Killing my fibre speed,it's gone from 50Mb down to 9 Mb to12Mb in the space of 6 months, & in the last few days the phone is now affected, crackles,etc.

Report a voice fault in that case, if it's crackling then there is a joint problem somewhere that is intermittent.

That is assuming the crackling is present when the broadband hardware is disconnected.

Aluminium itself does not cause the problems you are seeing. As others have said, bad or corroded joints are the most likely reason.

Time for a up date, they have replaced a section of the troublesome cable today.
This morning my stats were 13Mb, tonight I'm upto 74Mb, but at one stage I was syncing at 84Mb, last for nearly 2 hours, which I consider to be a misreading by DSLStats.

Edited by Nightglow (Thu 18-Jun-15 21:04:05)

How can it misread? Your sync speed is reported by the modem.

How can it misread? Your sync speed is reported by the modem.


I'm on 80/20, so I though actually getting 84Mb wouldn't be possible.

In reply to a post by Nightglow:

Time for a up date, they have replaced a section of the troublesome cable today.

Out of interest, did they actually tell you that they'd removed some aluminium cable and replaced it with copper, or did they say they'd "Corrected a fault", or something else? Did they say they'd be working on the rest of the troublesome cable? Just wondering exactly what information you were given, for clarity.

Edited by deleted (Thu 18-Jun-15 23:10:42)