BT Broadband to Infinty upgrade

Hi all, I would be extremely grateful for any advice anyone can give. After a long wait infinity was finally available on my cabinet last Thursday. I placed an order for infinty 2, which is being activated on Monday. I received the HH5 yesterday, I already have BT Broadband with HH3. An emaiil from BT told me I could install the HH5 when I receive it, and it will work with my existing broadband until Mondays activation, but the booklet with HH5 kind of goes against that advice. When I plug in HH5 I just get a solid orange light, so back on HH3 now. So should HH5 work now or do I wait until Monday? Thanks for any help given!

There are two "inputs" on an HH5 - a grey one marked DSL and a Red marked WAN. It should be the grey that you are connecting to.

Hi thanks for your reply, yup I have the line in the grey DSL socket.

It should work in theory, but may take 15 minutes for the automatic setup systems to kick in.

The HH5 has both ADSL2+ and VDSL modems attached to the grey DSL socket.

Thanks I will try that and see what happens, I only waited a few mins yesterday before giving up on the orange light!

Tried leaving home hub 5 in for an hour, but wouln't connect. Home hub 3 connected straight away again. Had a long online chat on bt support, he didn't really understand my question, but seemed to think the home hub 5 will connect when infinity is activated. So I'm left wondering now is the home hub 5 faulty or will it connect when infinity is connected???

Should connect for either, but they may have some weird config setup as its a migration.

Not good
If the documentation is wrong you would think/hope that BT would have found out by now as they must have had *LOADS* of customers do what you are doing!!!

It shouldn't be rocket science to get this right...
I see BT_CARE are active in the BT TBB forum you may have been better posting there?
If I was you I would try asking via Twitter and pointing them to this TBB thread to see what they say.

Let us know how you get on

Did you use the modem lead that came with the HH5?

Did you try a hard reset yet?

http://bt.custhelp.com/app/answers/detail/a_id/11386...

If it still doesn't work, do you have an engineer coming Monday? He can swap the Hub for you. If not, ask BT to send a replacement, they usually send Next Day delivery. If they say wait and see, tell them the Hub should work on ADSL and you do not wish to keep a faulty hub.

Yup

Yup tried a reset! Really regretting jumping in and booking it now as soon as the cabinet went live, as I am going away on Tuesday, guess I should have left it until I came back, but let my eagerness to go superfast get the better of me

A friend of mine has Infinity with a locked modem. I took my working HH5 round to get the stats but that just would not connect. I then tried an unlocked modem which connected fine.

After hours of frustration I'm pleased to say the Home Hub 5 is connecting!!!! I had another attempt to get the HH5 working this morning as I know the broadband works fine on the HH3. The problem turned out to be the DSL line cable, I had been using all the accessories that came with the new HH5, so I tried using the old DSL line cable from my HH3 on the HH5 and it went through its cycle of lights, then stayed solid blue, and broadband working normally!!!!! I can't believe all that frustration was caused by a faulty line cable! Was so relieved when it connected, just have to wait now for Mondays Infinity activation, fingers crossed that goes smoothly. Thanks to all who gave advice.