OpenReach Fibre Availability : Wrongly Listed : Please Help

Hi
We have a long saga with our internet supply in so much as our property has until recently (and according to OpenReach still is......) been on an Exchange only line. To force some sort of a service for my family I have two lines both with broadband and manage to cobble together a workable service.
Recently though our entire street, numbers 1-17, have been moved to a street cabinet and can order fibre service. That is, apparently, everyone except us at number 18.
As the whole street was originally connected on the same exchange only cable bundle, this listing MUST be wrong. Unfortunately both my providers (TalkTalk and PlusNet) just read off the OpenReach database and are unwilling to escalate the error.
As an end user I can not talk to OpenReach.
Please can someone offer any advise on how this extremely frustrating situation could be resolved !!
Thank you so much in advance.
Steve

Try posting a fresh thread in the Feedback forum on the PN Community, and refer to this one. Unless that is you .

I suggest a new one so as to avoid confusion, but Chris who is dealing with that should pick up a new one.

Thanks -- that was not me btw
I have a ticket open with PN support, but will try the forum too as it certainly can't hurt to try.
Having been down that road already though I fear all routes end with OpenReach -- the computer says 'no' type scenario.
Really need someone at OpenReach to pick this up and own it, it mus be a simple issue somewhere !!

In reply to a post by wigster:

As an end user I can not talk to OpenReach.

Have you tried emailing Openreach?

They do respond.

Paul

Their enquiry address was shut down a while back I thought -- if you could point me towards a working email address I will happily take do so.
OpenReach would be the ideal folk to talk to, I believe that they are the only ones that can resolve this so would love to enter some form of communication with them.
Steve

In reply to a post by wigster:

Their enquiry address was shut down a while back I thought -- if you could point me towards a working email address I will happily take do so.
OpenReach would be the ideal folk to talk to, I believe that they are the only ones that can resolve this so would love to enter some form of communication with them.
Steve

Not the email I PM'ed you.

I last spoke to them via email 3 days ago.

Paul

Edited by PaulKirby (Thu 09-Jul-15 15:04:43)

If that goes nowhere then an email to me can get passed on after I've done my sanity checks on issue