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Standard User deleted
(deleted) Thu 23-Jul-15 17:05:24
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MK3 Openreach Socket


[link to this post]
 
Hi Guys,
I have Openreach MK3 Socket and BT Home Hub 5
HH5 is rubbish

What modem/router do i need to use ?
It s standard ADSL cable from MK3 Socket but ADSL modem does not pickup line
There is no WAN Port or cable from socket

Thanks
Administrator MrSaffron
(staff) Thu 23-Jul-15 17:19:45
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Re: MK3 Openreach Socket


[re: deleted] [link to this post]
 
Has your VDSL2 service ever actually worked? And one assumes you are connecting a RJ11 modem cable from the top socket on the MK3 faceplate to the DSL port on the HH5.

It is possible you have a duff HH5, what has BT support said?

Top end range pricing is kit like the Asus DSL-AC68U at £139.99 which a few around here use and are happy with.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Thu 23-Jul-15 18:04:43
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Re: MK3 Openreach Socket


[re: MrSaffron] [link to this post]
 
Thanks for swift reply
Yeah ADSL cable comes out from MK3 socket into DSL port on HomeHub 5, this works correctly and all is well (issue with Port Forwarding which Is why I wish to change Routers).
Do not need anything High-End, just a simple Router/Modem on which PortForwarding works correctly.
Local Shop sold me a TP-Link TD-W8968 Router, but the ADSL Light just flashes and does not make a connection.
Using Usual Password [email protected] and any password (does not accept blank).
Not sure whats went wrong ?
Thanks Again


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Administrator MrSaffron
(staff) Thu 23-Jul-15 18:16:15
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Re: MK3 Openreach Socket


[re: deleted] [link to this post]
 
If you are on Infinity then that is VDSL2 and will not work with the TP Link device you bought, if you told the shop it was for Infinity then take it back as it does not have a built in VDSL2 modem (If you have an Openreach VDSL2 modem you could use the Ethernet WAN port on the TP-Link though)

When you say port forwarding works correctly, what is the actual issue, otherwise a risk people will suggest kit that may still have a similar problem.

A TP Link device with a built in VDSL2 modem is the TP-LINK TD-W9980 at £62

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Thu 23-Jul-15 18:26:44
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Re: MK3 Openreach Socket


[re: MrSaffron] [link to this post]
 
Many Thanks Andrew.
I guess I am correct in saying the W9980 Uses ADSL cable and not WAN cable

Port Forwarding issue was in relation to plex, since I moved to Home Hub 5 I have had nothing but problems. Previous Router was TP-Link TL-WDR3600 and was used in conjunction with BT Openreach Modem.
Since moved house and new setup done away with Openreach modem and installed MK3 Socket.
Setup Port 32400 to forward and it works sometimes and others cannot not see plex at all. Had no issues with old setup.

Edited by deleted (Thu 23-Jul-15 18:40:09)

Administrator MrSaffron
(staff) Thu 23-Jul-15 18:56:26
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Re: MK3 Openreach Socket


[re: deleted] [link to this post]
 
Yes both the devices i linked to use the dsl cable connection

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Thu 23-Jul-15 19:12:04
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Re: MK3 Openreach Socket


[re: MrSaffron] [link to this post]
 
Just to confirm (sorry) DSL Cable is from MK3 Socket to above router (vdsl socket on router) - there is no requirement for BT Openreach Modem ?
Thanks again, you have been a great help
Administrator MrSaffron
(staff) Thu 23-Jul-15 20:12:27
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Re: MK3 Openreach Socket


[re: deleted] [link to this post]
 
That is correct

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Thu 23-Jul-15 22:52:09
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Re: MK3 Openreach Socket


[re: deleted] [link to this post]
 
Have you still got the Openreach modem though? Put away somewhere.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User deleted
(deleted) Thu 23-Jul-15 22:56:26
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Re: MK3 Openreach Socket


[re: RobertoS] [link to this post]
 
Hi Robert,
No BT Advised me to leave it in old property !
Standard User deleted
(deleted) Thu 23-Jul-15 22:57:24
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Re: MK3 Openreach Socket


[re: MrSaffron] [link to this post]
 
Hi MrSaffron
Ordered new Router as advised
Thank you for all your assistance and patience
John
Standard User PaulKirby
(experienced) Fri 24-Jul-15 06:32:00
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Re: MK3 Openreach Socket


[re: deleted] [link to this post]
 
In reply to a post by bowmar977:
(issue with Port Forwarding which Is why I wish to change Routers)
I am not too sure if BT are still doing this but you might be put on Carrier Grade NAT, I know BT was running trials a while back where loads of BT Customers are all put down as using the same IP to allow for more users without running out of their IP blocks.

If I recall this broke Port Forwarding.

I think Plusnet also was trialling this too.

Paul

Edited by PaulKirby (Fri 24-Jul-15 06:33:11)

Administrator MrSaffron
(staff) Fri 24-Jul-15 09:27:54
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Re: MK3 Openreach Socket


[re: PaulKirby] [link to this post]
 
http://www.thinkbroadband.com/news/5818-bt-retail-in...

Should only be option 1 customers, i.e. ADSL2+ 10GB usage allowance service i.e. least likely to be using lots of things like xbox and ps

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PaulKirby
(experienced) Fri 24-Jul-15 09:47:57
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Re: MK3 Openreach Socket


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
http://www.thinkbroadband.com/news/5818-bt-retail-in...

Should only be option 1 customers, i.e. ADSL2+ 10GB usage allowance service i.e. least likely to be using lots of things like xbox and ps
Well I think we got put on it a little while ago by mistake, I assume that due to all our port forwarding stopped working, we are using BT Broadband Unlimited, I had to do a few power downs giving 30 odd mins gap in between just to get a different IP Block that it was failing on, once we had a completely different IP it all started to work again.

I am not saying it was CGNAT causing our issues but it was a coincidence that it failed on a set of IP's either that or the HH4 was freaking out.

Basically I was running a development branch of one of our games, I was only aware when I was notified by one of our other devs stating that they couldn't see or connect to the service.

Paul
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