BT infinity to ?

Hi,

Due to more price hikes by BT (As most know) I have decided to leave but for who? I was looking at talktalk and as much as I dislike them due to the way the handled buying AOL I would be saving about £12 per month, I decided to have a look at plusnet but according to their website and the chat advisor I can only get 40meg when I know I can get 68.

I am on the Drumchapel exchange

What does this checker say on lines A and B about your FTTC estimates?

A - 60max 40min
B 50.2max 30min

I would have thought Plusnet would accept you on the 76/19.5 product on those figures. Was it just their online checker you have been looking at?

Many long-term users are thinking of leaving Plusnet by the way. I've only been there since Feb 2012 but for two and a half years from then have been strongly recommending them. Only a couple of times in the next three months, and not at all now.

Almost certain to leave within a month.

There are ongoing problems with their infrastructure, and the BT-appointed in December 2103 CEO has, after a few earlier downgrades to CS, now really wrecked it.

I don't want to be with a company that can mess its customers around the way they now are being.

Yea it was,

To be fair I am not too bothered about plusnet I was more inclined to go with TalkTalk as the savings are great, I will be paying about £47 per month after BT's price rises or I could go with talktalk for £30 for 12 months then £36 after which still blows BT away..

I am a heavy user so I would prefer to have a totally unlimited package. I must add BT have been great since I had them before I got infinity and a year after infinity still going good apart from the drop out that happens most nights at the same time but I wont get into that

I am the same too. I was long term as a plusnet member for almost 8 years now. ADSL2+ and FTTC with PN.

The customer service went from excellent to downfall since as no ones at PN seem care anymore which it such ashame.

I am consider switch to pulse8 (talktalk business fibre 80/20)

I decided to go with talktalk large fiber, but I am wondering about the 'estimate' I was given BTW estimate says 60 I get 67 and talk talk say 30-50.. Is this just to cover themselves

In reply to a post by tthom:

I decided to go with talktalk large fiber, but I am wondering about the 'estimate' I was given BTW estimate says 60 I get 67 and talk talk say 30-50.. Is this just to cover themselves

I wouldn't worry too much about TalkTalk's estimates...they tend to be on the conservative side. When i was with them on ADSL2+ they told me my line could only support 9 meg yet i was getting 17-18 meg (no tweaking).On fibre they estimated i could only get 55 meg yet i'm syncing at 79.999 meg

Thanks for that, are they good or as bad as everyone says?

In reply to a post by tthom:

Thanks for that, are they good or as bad as everyone says?

Actual broadband is superb, customer service is pants over the phone which in a way is unsurprisng considering they charge peanuts. However their forum staff (UK based) are very helpful and can resolve most issues. Main reason i left TTR to join TTB was to get a static IP address, though the 7 day UK based top class support on TTB is very handy

Latest TBB latency graph
http://www.thinkbroadband.com/ping/share/9992c284bc7...

Edited by deleted (Wed 29-Jul-15 14:53:21)