If 300GB per month or less it is not as bad as the unit-based prices.

Home::1 ADSL2+ is £25, with 100GB. Plus £15 for 80/20 FTTP. Plus £10 for another 100GB and a further £10 for a third 100GB. Above that you pay excess charges at £10 per 50GB.

Zen has been very reliable with my mate. He has had this provider with fttp for over a year now

Good
Morning ,we tried to call you today but we missed you, we were
calling to advise you that your order has been sent for survey, this is just so
we know what additional external work is required to be done before we can
provide the service to yourself, we will check this again on the 7.08.2015 and
we will give you a call by 8pm with the results to the survey, Kind Regards Bt
Retail

2x mobiles and a landline no missed calls to tell me they will do a survey when one has already been done on 16th June.
Looks as though they may have restarted the order from scratch.

Ok where do i go from here?

I thought I was getting somewhere with BT,well I was,actually managed to get the installation this far:

https://www.dropbox.com/s/imm12scbo6c4i1m/2015-10-21...

https://www.dropbox.com/s/w633urrrttan4sg/2016-02-19...

This was October 16 with completion due Oct 22.(So close yet still so far)
19 Oct Problem with Order Not Progressed As Expected address database needs updating as block of flats was showing as a single house.

22 Oct This has now been done and we need the landlord of the flats to fill out the link below please and sign off service.
http://www.superfast-openreach.co.uk/landlord

FF 16 Nov BT Call still waiting on LL to complete form,contact LL who say "waiting for more info from Openreach as may FTTP whole building,could take a week or 6 months!

December BT cancel existing order until form completed when new order can be placed
BT Exec Complaints no longer reply to email
BT Wholesale checker no longer showing FTTP as available

Skip forward to last week 14th contact LL again to enquire if any update new person didn't know anything(said original contact left end Nov) of what had been going on would get back to me.

15 March LL replies no problem I have completed the BT/Openreach online landlord form today as requested.(no mention of whole building FTTP)
Check every day since and still no Fibre availability showing.

BT Sales:Computer says No
BT FTTP Team: can see availability deep in system? but cannot place order til database shows


Who can I chase
Is it worth contacting Superfast Cornwall or My MP any other suggestion?
All I want is the work completed

Note I don't blame BT they have been,were very helpful but getting Openreach to do anything seems impossible they take days to respond to each query.

If by next Wednesday the checker has not updated so that sales teams will finally say yes, then time to email [email protected] with link to the thread.

i.e. paperwork may have gone astray or updates failed to percolate through the system

Many thanks
Will wait (patiently as ever) and let you know next week

Big Thank you to Mr Saffron and his contacts at BT/Openreach.

FTTP was finally completed 19/04
http://www.thinkbroadband.com/speedtest/results.html...

boysteve

Nice speed test!

It is good to know that all the hard going and long wait has paid off. Shame the LL took so long to get the paperwork signed off. Have the other flats been done at the same time?

Hi
Yes,really pleased with the speeds especially the upload,makes so much difference and was definitely worth the wait although at times I was thinking "was I a fool not to accept the offer Sky tried to keep me with (£5 p/m +£50 credit)but I really wanted fibre which they were unable to supply.
The LL actually signed off the paperwork twice but there was confusion on OR Database as flats were listed as Single DU not MDU and still are,apart from mine so they are still unable to order Fibre.Two tenants who were considering fibre have left and one other i know went to talktalk for the tv package as we cannot receive Sky satellite either so it's only my flat at the moment.

Glad you finally got it and all ended well.
Well not quite all as from what you say others in the block of flats can't order fibre. Similar story round here, I am sitting pretty with my FTTP whilst others can't get it on the same street and they have been removed from the list of properties that can order. They are not happy, some can't even get a reliable broadband at all at any speed.