Fibre was available, now it's not

I was going to upgrade to fibre broadband, because Plusnet have put up their line rental prices, so I could get out of my contract early or negotiate.

However, when I came to order fibre broadband, I discovered that it is no longer available. It's status has changed from accepting orders (AO) to enabled area (EA), on the fibre checking page. I assume this means they have run out of capacity in my local cabinet?

I am so disappointed and frustrated. I was quite shocked as my area was enabled pretty early on it hadn't even occurred to me the fibre status could go backwards.

It says on the checker page "It is in our plans to be upgraded and we update this info weekly, so please check back later.". Is there anyone I can call or e-mail, or anywhere else I can check to find out a more exact date?

If I don't change packages or providers by the 10th of August, I will have to wait until the end of my ADSL contact to negotiate. I would be gutted about that since the service has been going massively downhill. Now would be the ideal time.

Thanks so much for reading and for any advice you can give me.

did you use dsl checker or the where and when checker

Here is one idea - If you go to the BT Broadband Avaiability Checker
https://www.btwholesale.com/includes/adsl/main.html

Enter your phone number then copy the address of the page that opens.
Paste this address into Follow That Page
https://www.followthatpage.com/
enter an email address and you will get an email when the page has changed.
It may give an availability date now which then changes to available when you can order.

Edited by deleted (Thu 30-Jul-15 17:20:35)

Thanks for your reply FredTheB. I have tried the BT wholesale checker:

https://www.btwholesale.com/includes/adsl/main.html

and the where and when page:

http://www.superfast-openreach.co.uk/where-and-when/

The whole sale page now only lists ADSL up to 18mb and it used to have speeds for FTC.

Where and when has changed from AO to EA.

Thanks for the suggestion zhango.

I am not sure that will work because after the telephone number is submit, the URL of the webpage remains the same. I know it used to tack your telephone number onto the URL, so you could bookmark it. It doesn't seem to do that now.

So I guess the page following website would just follow the page where you submit your number, not the result?

Was a great idea though.

In reply to a post by broadbandcat:

Thanks for your reply FredTheB. I have tried the BT wholesale checker:

https://www.btwholesale.com/includes/adsl/main.html

and the where and when page:

http://www.superfast-openreach.co.uk/where-and-when/

The whole sale page now only lists ADSL up to 18mb and it used to have speeds for FTC.

Where and when has changed from AO to EA.

On the BT DSL Checker does it mention a cabinet?

What Exchange name and cabinet number does it say?

Paul

In reply to a post by broadbandcat:

Thanks for the suggestion zhango.

I am not sure that will work because after the telephone number is submit, the URL of the webpage remains the same. I know it used to tack your telephone number onto the URL, so you could bookmark it. It doesn't seem to do that now.

So I guess the page following website would just follow the page where you submit your number, not the result?

Was a great idea though.

It still works, just need to know the format. Replace the xxxxxx with your number

https://www.dslchecker.bt.com/adsl/ADSLChecker.Telep...

Some friends are trying to get FTTC, went to order in January and told sorry cabinet full. Following day DSLChecker showed ADSL only. In May it had a target date of 1 July - called that morning, cabinet full AGAIN! and now it shows ADSL only.

The Openreach checker shows HD - High Demand for them and neighbours on the same cabinet except on neighbour where it gives AO - Accepting Orders on the same cabinet. Something is awry there.

In reply to a post by B31:

In reply to a post by broadbandcat:

Thanks for the suggestion zhango.

I am not sure that will work because after the telephone number is submit, the URL of the webpage remains the same. I know it used to tack your telephone number onto the URL, so you could bookmark it. It doesn't seem to do that now.

So I guess the page following website would just follow the page where you submit your number, not the result?

Was a great idea though.

It still works, just need to know the format. Replace the xxxxxx with your number

https://www.dslchecker.bt.com/adsl/ADSLChecker.Telep...

Yes it works to give the information but as broadbandcat says, the webpage URL doesn't change so you can't use the 'Follow That Page' method to check if the page updates.

I hadn't checked that it worked when I suggested it.

In reply to a post by MHC:

Some friends are trying to get FTTC, went to order in January and told sorry cabinet full. Following day DSLChecker showed ADSL only. In May it had a target date of 1 July - called that morning, cabinet full AGAIN! and now it shows ADSL only.

The Openreach checker shows HD - High Demand for them and neighbours on the same cabinet except on neighbour where it gives AO - Accepting Orders on the same cabinet. Something is awry there.

Well the DSL Checker will also display a message just below the speeds table for the reason why no fibre when its full, normally says something about capacity etc, that's when you know there is fibre there but its full.

Paul