OpenReach Madness on Gwalchmai Exchange

Hi Guys,
Newbie here and I hope someone can help with the bizarre issue I am having with my internet. I am currently with IDNET on (adsl max 7-8 meg) and I am trying to get faster speed but for some strange reason I am told that my exchange is not yet enabled and there is no date showing as to when it will be enabled.

The Gwalchmai exchange it has been enabled for some time now and other houses connected to the same cab as me and much further away from the exchange are getting FTTC connection. I have also had an engineer out and he was scratching his head as to why they said I could not have FTTC.

I have spoken to my provider (IDNET) and BT and both say the exchange it�s not enabled yet!! As far as I know Gwalchmai has two cab�s cab-1 & cab-2 and both are fibre enabled.

My next door neighbour (less than ten meters away from my house) is connected to same cabinet as me (cab 2) and he gets 30meg download and 6meg upload so I see no reason as to why I am not able to get similar.

This is what i get when i type my phone number
[IMG]http://img.photobucket.com/albums/v292/triadafillou/...[/IMG]

This is what i get when i type next doors phone number!!
[IMG]http://img.photobucket.com/albums/v292/triadafillou/...[/IMG]

Total Madness!!

I hope someone can give me some info; any help would be greatly received.

Edited by deleted (Thu 13-Aug-15 12:32:17)

Cabs 1, 2, and 5 are FTTC enabled. The others aren't.

In reply to a post by BatBoy:

Cabs 1, 2, and 5 are FTTC enabled. The others aren't.

Yes i agree with you. I am served by cab 2 and so is my next door neighbour! he gets FTTC but i dont. (See photos on my original post)

Cab 2 may actually have been a new cabinet to handle some EO lines and there can be oddities in the checkers, some of these are real and some are just mistakes.

So if you want me to look into it and then pester Openreach for a fix if it does look wrong (ISP should be able to do the same) then need to email address and number to [email protected]

I presume the neighbour has actually has a FTTC based connection up and running, because sometimes the checker from BT does give wrong results and people cannot actually get what is said, so a small chance it is right for you and wrong for them.

In reply to a post by MrSaffron:

Cab 2 may actually have been a new cabinet to handle some EO lines and there can be oddities in the checkers, some of these are real and some are just mistakes.

So if you want me to look into it and then pester Openreach for a fix if it does look wrong (ISP should be able to do the same) then need to email address and number to [email protected]

I presume the neighbour has actually has a FTTC based connection up and running, because sometimes the checker from BT does give wrong results and people cannot actually get what is said, so a small chance it is right for you and wrong for them.

Hi,
Thanks for your quick response, I have already talked to IDNet and they have passed all the information I�ve given them to BT wholesale I am hoping I will get something back from them soon.
My next door neighbour had FTTC for about six months plus other houses around my area are already getting FTTC.

It's happen to my area. My property got FTTC to cabinet 8, next door neighbour of mine got no FTTC available as he was the same cabinet 8 as mine, so he have complaint to his isp and then the isp passed this information to BT Wholesale and a few week later BT Wholesale made a mistake and apology and updated FTTC available within a few days later.

Edited by adslmax (Fri 14-Aug-15 00:23:17)

In reply to a post by adslmax:

It's happen to my area. My property got FTTC to cabinet 8, next door neighbour of mine got no FTTC available as he was the same cabinet 8 as mine, so he have complaint to his isp and then the isp passed this information to BT Wholesale and a few week later BT Wholesale made a mistake and apology and updated FTTC available within a few days later.

Thanks for your comment I hope the same thing happens to my line and it gets updated.

Dimitris

In reply to a post by dtanglesey:

Thanks for your comment I hope the same thing happens to my line and it gets updated.

Dimitris

No problem. I am pretty confident that BTW will updated your property to have FTTC available because if your neighbour is the same cabinet as you. U're should get the same service for Fibre as well. I think IDNet founder Simon, will get back to BTW for u.

In reply to a post by adslmax:

In reply to a post by dtanglesey:

Thanks for your comment I hope the same thing happens to my line and it gets updated.

Dimitris

No problem. I am pretty confident that BTW will updated your property to have FTTC available because if your neighbour is the same cabinet as you. U're should get the same service for Fibre as well. I think IDNet founder Simon, will get back to BTW for u.

Totally agree with you. I have been with IDNet for few years now and i am very happy with their service and support.

Andrew very kindly offered to help by speaking to BTW (i may still need your help Andrew if IDNet cannot solve it) lol!!

I will post what ever the outcome is when i hear from my ISP.

Regards
Dimitris

Yeah, I used to be customer with IDNet before when I was on ADSL (up to 8Mbps) as it was great service but too expensive as I left IDNet to join Entanet.

Hi Guys,
I received an email from openreach today to say my phone line is now FTTC enabled!! happy days!!!

I have spoken to IDnet today to ask them to upgrade me and they said i need a VDSL router.
I have a Netgear DG834PN & DG834GT routers are those compatible or do i have to buy a new one. If so what router do you recommend on a budget.

Many thanks

Dimitris

If via IDNet are they doing engineer install if so then any router with an Ethernet WAN port will suffice so long as it is fast enough.

If buying new and on a budget then the TP Link W9980 supports dual band wireless so more than able to cope with VDSL2 speeds and will work with Openreach modem as a router, or an if you want replace the Openreach modem totally. Price is £62 currently.

In reply to a post by MrSaffron:

and will work with Openreach modem as a router, or an if you want replace the Openreach modem totally.

"and will work with the Openreach modem as a router, or as a VDSL2 router if you want replace the Openreach modem totally".

(Sorted! )

Edited by RobertoS (Tue 25-Aug-15 20:54:44)

"and will work with the Openreach modem as a router, or as a VDSL2 combined modem/router if you tp want replace the Openreach modem totally".

(Extra sorted )

In reply to a post by MrSaffron:

If via IDNet are they doing engineer install if so then any router with an Ethernet WAN port will suffice so long as it is fast enough.

If buying new and on a budget then the TP Link W9980 supports dual band wireless so more than able to cope with VDSL2 speeds and will work with Openreach modem as a router, or an if you want replace the Openreach modem totally. Price is £62 currently.

Many thanks for the quick reply, very helpful!!

It will be self install with the engineer transferring my line over for £50 + vat if i needed a router from idnet its £70 +vat so i thought i would ask before i buy a new router.

Regards
Dimitris

So if self install simplest to go for a combined modem/router (neater and saves on one power socket)

In reply to a post by MrSaffron:

So if self install simplest to go for a combined modem/router (neater and saves on one power socket)

Thanks Andrew, i have ordered the TP-LINK TD-W9980 N600 as per advised by you guys.

I had an email from IDnet this morning stating they have placed my order for FTTC and i will be receiving the date of the change over via email.

I would like to thank all you guys for your advice and help.

Regards
Dimitris