Prices for Openreach visit

Hey there,

we are planning to book an openreach engineer visit, as we have a problem with our line. We are wondering how much it would cost just for an engineer to move a wire in a cabinet! just asking as i know openreach charge a lot for nothing.

thanks

If you have a problem with your line, which is external to your property and which you have reported to your line provider, why do you expect to be charged to have it fixed?

You won;t be charged if a cable in the cabinet "needs" moving, and if your asking Openreach too move it at your request then "Good Luck" !

The only time you will need to pay for an Openreach visit is when the issue is due to something within your boundary such as an extension socket or faulty phone or broadband equipment or if your requesting a socket relocation.

In reply to a post by mlmclaren:

You won;t be charged if a cable in the cabinet "needs" moving, and if your asking Openreach too move it at your request then "Good Luck" !

The only time you will need to pay for an Openreach visit is when the issue is due to something within your boundary such as an extension socket or faulty phone or broadband equipment or if your requesting a socket relocation.

OR damage that you have caused to BT equipment - such as smashing a master socket withh a vacuum cleaner, cutting through a drop wire when pruning a tree ...

or any other number of things that could happen to a line at the fault of the end user...

Calling out Openreach is more of a gamble than a service!

"it would cost just for an engineer to move a wire in a cabinet! "

How do you know you need some cab work doing ? And why "move" a wire ?

3 years ago, we had an incident with our broadband. BT convinced us there was nothing wrong, and then when we booked an engineer, he told us the phone line had been fiddled with in the cabinet, and that it needed to be moved to its original slot. we got charged quite a bit then.

If the work was done inside the Openreach network and resolved an issue then it should not be charged for.

Depends though, you may have insisted and thus it was charged as a network rearrangement rather than a possible fault investigation.

It's not uncommon for the engineer to mark the visit as chargeable without telling you at the time - your provider will then probably just add the charge to your bill, possibly also without telling you.

If the issue was in the cab then there is no way you should have been charged and should have disputed it when first aware of it - it was quite possibly just an error from the engineer signing the job off.

Although three years ago, if it was me I would query it now and try and get your money back.