What does the installation engineer actually do?

I am going with an ISP that makes all customers have an engineer installation.
As most people do a self install, I imagine it's just plug the modem in a leave jobby?

It would help if we still knew the ISP, as they can differ even on an engineer install.

In all cases work will be done at the PCP (phone cabinet) to connect your line from the exchange to the FTTC cabinet, and a return connection from that carrying both phone and VDSL2 traffic to the line from the PCP to you.

On an engineer install with Plusnet the engineer will fit a VDSL2 filter plate to your master socket and supply a VDSL2 modem to be sited close to that. They should also test the line works with test equipment and that the modem obtains sync with the FTTC cabinet.

It is up to you to have a (cable type) router and to connect the WAN port on that to the LAN1 port of the modem, using Ethernet cable. The distance between them can be up to 100 metres.

If you don't want such an arrangement, tell us why and what you would prefer. Several of us should be able to advise on your best course of action.

Hi and thanks for reply
The ISP is Uno.net which is re-branded Xilo as far as I can see
(I'm with Xilo at the moment but they are not offering Fibre connections anymore)

I'm not really wanting anything I just wondered what they would do and what I would still have to do.
I have a Billion 7800n which has a wan port. So I have to supply the ethernet cable then?

thanks

Mike

In reply to a post by QuantumParticle:

I have a Billion 7800n which has a wan port. So I have to supply the ethernet cable then?

Normally yes. Are you intending to have the router quite a way away from the modem? If so, how far?

about a foot

[chuckle]
Let us know how things go . And good luck. FTTC is amazing as long as you don't have huge distance to the cabinet.

Thanks
I'm about 1.4km from the box so not brilliant but hoping for at least 15mbs !

If you get a BT engineer you should get the best possible. If you get a Kelly's or Quinn's then we may need to help you, though with your simple setup even they would be had put to screw up.

I'm about 1.5-1.7km cable length from the cabinet and get around 21mbit down, 1.5mbit up, with 13ms ping. It's been stable since I was connected back in July - I too was worried I would see less than 15mbit.

I'm with Plusnet but had my own ADSL/VDSL router, so once he had connected me at the cabinet to FTTC I reset my router and connected before the engineer arrived at my door! He just ran a few checks, left me an openreach modem and left.

Edited by slimj (Fri 25-Sep-15 08:54:10)

1375m, 19 Mbps usually but has crept up to 23.999 Mbps now and then

Second line seems cemented to a 19 Mbps speed though.

Given what some say you need for home working etc its amazing I get anything done on tbb