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Hi everyone..Cannot believe I joined this site back in 2005 and this is my first post! Anyways, it is my hour of need I seek some good advice.
Just had FTTC fibre broadband installed by PlusNet. it came with a BT Openreach modem and a Plusnet 2704n 4-port wireless router. Despite claimed speeds of up to 78Mbps, the best I get is about 20 to 30. Personally I don't think the basic hardware supplied is up to it.
I am looking for an upgrade, preferably a "one -box" solution (if such a thing exists) with dual band connectivity. I have looked at various routers but they all require a separate modem.
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There are a few about, we use some of the Vigor ones, but to be honest we have normally found the openreach modems to be about the best.
Run a BT Perfomance test and do the further diagnostics as this will show if the issue is throughput or connection/profile.
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If using wireless then all bets are off, best to double check speeds using Ethernet cable and also test the speeds from the test socket, since with FTTC extension wiring can have a big effect.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Describe your set up please, as this being done incorrectly is a very common cause of problems.
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Was it a BT Openreach engineer, or a Kelly's/Quinn's one?
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM
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Following complaints to PlusNet a BT engineer investigated the setup and tested from the test socket and over Ethernet. Speeds were very near the maximum supported by the line. Whilst I expect a degradation in speed over wireless, am I asking too much for better than 20 Mbps standing right next to the router?
I also have a PC connected to the router over Ethernet using a 200 Mbps Powerline adaptor. Speeds average around 38 Mbps.
All my wireless devices are wireless N protocol as is the supplied router.
My PC is high spec with a Intel i7 processor, 14GB of RAM and a SSD drive running Windows 7 Ultimate
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...Speeds were very near the maximum supported by the line...
I would check to see what your current IP Profile is so you (& others) know what the best you can achieve is with your current setup: www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do
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Speeds of around 38 Mbps over Ethernet suggests it is the 40/2 product you may be connected on. What package did you order from PlusNet?
Wireless can be a pain and while N should manage 38 Mbps it is not always possible, hence why dual-band more modern routers are favoured by those with better speed connections.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Just run the BT speedtest and results as follows.
Download speedachieved during the test was - 34.5 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-77.35 Mbps .
Additional Information:
IP Profile for your line is - 77.35 Mbps
I signed up for the fastest possible unlimited fibre broadband speed.
Edited by deleted (Mon 05-Oct-15 15:26:41)
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Please check the Plusnet Current line speed on your account. It's possible it is set at 40Mbps.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM
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Just checked with my PlusNet account and I have the Unlimited Fibre Extra with a line speed of 77.4 Mbps
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I find the BT Homehub5 type A delivers fast wireless over wireless-n and wireless-ac on 5 GHz.
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Was that using the link I gave you, or just what your account says your product is? It's specifically the page I gave that matters, as it is the Plusnet copy of the IP Profile.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM
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Yes it was the link that you gave me RobertoS and thanks BatBoy for your recommendation. Is that with a separate modem?
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No, it has a built-in ADSL/VDSL2 modem.
but it will also function with an external modem as it has a Wan port as well.
Edited by deleted (Mon 05-Oct-15 17:56:29)
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Beginning to make perfect sense.
So BatBoy, in your humble, honest opinion and without putting you on the spot, would you say that a HomeHub 5 may be the answer to my "one-box, less wires" solution? On superfast fibre broadband with PlusNet.
I recently checked out the Netgear D6400 with integrated VDSL and was told by a Netgear webchat advisor that I would still need a separate modem. In fact, Netgear does not have a modem router combo for a fibre connection
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Yes, that's why I mentioned it.
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So, is your fault ticket with plusnet still open.
Have they come up with a reason you have half the speed you are paying for?
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Thanks BatBoy
Plusnet ticket is now closed and I'm keeping my head down for the moment. The reason being is that they sent a BT engineer to test the line and found nothing wrong. They make a charge of £50 if your own equipment is found to be at fault.
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Personally I don't think the basic hardware supplied is up to it. You are almost certainly wrong there. The OpenReach modem is certainly up to the job and could happily run even faster if BT allowed it to. The router likewise seems fine to me (http://www.ispreview.co.uk/index.php/2015/01/isp-plusnet-launch-faster-hub-zero-2704n-broadband-router-full-specs.html ) both only have 100Mb/s ports but that shouldn't be a problem at the moment.
Other than that it could be a dodgy installation or perhaps a genuine line fault but buying new hardware should be bottom of the list. I can't see it getting you anything other than a very minor improvement. The only real reason to change would be to reduce the number of power sockets in use.
---
Andrue Cope
Brackley, UK
Edited by Andrue (Mon 05-Oct-15 20:11:55)
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I would have thought they would have told you if your setup was at fault.
Who closed the ticket?
Seen this
http://community.plus.net/forum/index.php/topic,1428...
Sadly OP never returned to advise outcome - I may ask him.
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I closed the ticket in frustration at not getting any satisfactory explanation. They never gave a reason as they may have had to blame their own supplied router and modem.
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