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Just found out that despite our house being 400-600 metres from the exchange as the crow flies, that our actual cable to the exchange makes some strange loop that makes it more like 1.5km (or worse), as confirmed by a BT engineer who just came to figure out why our 80/20 Infinity 2 connection was only achieving 16/1 speeds.
This comes after waiting 2 years for our Exchange Only lines were finally sorted out with a Cabinet being built next to the exchange.
The engineer tried to re-route things, presumably via switches/junctions/whatever to another cabinet but told us that that came out to be the same distance again.
So - I'm guessing that BT have failed to provide me a service that their checker told me would be at least 60mb down and 15mb up, which is frustrating but hey ho. I'm guessing I can ask for the Infinity 2 contract to be cancelled on that basis? It's only 2 weeks in.
As a hail mary play - is there any chance we could have our lines physically fixed, Network Re-assignment i think it's called? Not sure if given my circumstances it's something they would proactively do themselves, or whether i'm probably just SOL and would have to pay for it myself.
Help!
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Contract wise if they agree yes its possible, if they drag their heels you may have to start the telecoms adjudicator route
As for network rearrangement as you've had the see if there is an easy solution available, it is down to you paying the extra for the custom work
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Can you post your line stats from the HH5 please? They are in Troubleshooting > Helpdesk on the Web GUI.
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will that matter if his line is 1.5km long
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Yes it will give a good insight into the attenuation, noise margin etc at that distance.
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16 Meg down, 1 Meg up a thought occurred, is it possible that the user has been connected on ADSL2+?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Sounds possible. Stats will confirm.
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Could be .... the stats would prove it one way or another as BatBoy said.
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Ok stats are ....
6. Data Rate: 1257 / 18283
7. Maximum Data Rate: 1257 / 19289
8. Noise Margin: 6.5 / 6.8
9. Line Attenuation: 16.4 / 33.0
10. Signal Attenuation: 0.0 / 0.0
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Please can we have all the stats? Not just the bits you think we want  . There are other things that may answer the latest question as to what sort of connection you are on.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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Not sure what everyone else thinks, but with the upstream attenuation following the classical half the downstream this is looking more like decent ADSL2+ rather than VDSL2. On VDSL2 as the upstream and download bands are broken up and interleaved slightly the attenuations are usually a bit closer to each other.
If for some reason the modem is not listing any ADSL mode, then an easy way to tell is if the person has an old ADSL2+ router that does not have a built in VDSL2 modem. If the old router shows active sync then its ADSL2+ for sure.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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It certainly looks like ADSL2+ to me and as repeated before, the full stats from the HH5 Type B will confirm.
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Yes, that's why I requested the full stats from the HH.
Trying an ADSL2+ modem/router would also tell us, as you say, if it doesn't show up in the stats. I expect BatBoy knows whether or not it does.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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1. Product Name: HomeHub5
2. Serial number: +076286+1522021260
3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 10/12/2015
4. Board version: 01
5. VDSL uptime: 1 days, 08:00:44
6. Data Rate: 1257 / 18283
7. Maximum Data Rate: 1257 / 18430
8. Noise Margin: 6.5 / 6.2
9. Line Attenuation: 16.4 / 33.0
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 295.1 MB / 17.1 GB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID: BTHub5-5SJ7
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub5-5SJ7
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 5c:dc:96:65:35:28
24. Software variant: -
25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)
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And just to confirm from the 'My BT' part of my online account :
Package
Broadband and Calls
Unlimited BT Infinity 2 + Calls
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5. VDSL uptime: 1 days, 08:00:44 Hooray.
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Wrong for once then - unfortunately.
Suggests then it is a 1.5 to 1.8km route to the cabinet
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I think all you can do is insist your ISP takes action to bring your connection in line with their estimate 
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Thanks . Bad news, but a definite answer to the question at line 5, as has been said by the others. (Just replying to you for politeness, with nothing to add to what they said).
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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Unlimited BT Infinity 2 + Calls But cockups can occur so that what you get isn't what you are supposed to have. In this case, you do have Infinity though.
Even if they won't let you out of the contract, which they should, I don't see any way they can refuse to downgrade it to Infinity 1 Unlimited. Which possibly brings it more in line pricewise with what you would get anywhere else for FTTC.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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Yeah looks like pressing for their 'faster broadband' or Infinity 1 is my only chance now.
Been speaking to a poor chap at Openreach this morning about network re-assignment and cabling and it seems there is no avenue I can explore with the length of the cable as he explained the planning / land laws would have dictated why we were all on an EO line to begin with, and presumably why the same line probably goes all the way down a long road and all the way back up again before it heads off to the exchange (presumably).
This probably only leaves FTTP as an option as he suggested I speak to BT about, but as much as the install cost is something I could potentially stomach, the current monthly rental costs (over £200 a month isn't it?) are just not worth it.
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If it goes all the way down a road and back up again then network reassignment would be possible as you'd be able to cut into it at the top of the road to stop it taking the unnecessary detour in the first place. Presumably digging would be involved though which would be expensive.
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Well, after numerous calls to various departments, including Openreach and BT where I hit a number of dead ends, enquired about having bespoke fibre laid (no go) and tried to argue the case that the line would never be fit for purpose moving forward...
... I cancelled the Infinity 2 and got myself put onto BT Broadband ADSL 2.
This got switched on a few days back and my speed dropped from pulling 1.8 to 1.9 MB/s to pulling 1.6 - 1.7 MB/S. A barely noticeable drop.
So - the line was the issue, and VDSL only got me a slight bump in speed given the distance of the line and how the drop off works with those technologies.
Overall it's double the speed it used to be (shame BT don't proactively upgrade your ADSL1 package when the cabinets/exchange get upgraded) so I'm biting my fist for now and hope for the love of god eventually a solution presents itself.
Thank you for the guidance and assistance in the meantime.
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So, you are seeing 12Mbps on ADSL2 - that, at present should be good enough for most normal domestic requirements and has the capability to allow two or three video streams to run concurrently.
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M H C
taurus excreta cerebrum vincit
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