In reply to a post by lee111s:

In reply to a post by chimpingtonuk:

In reply to a post by lee111s:

I suspect this isn't an issue on a BT Retail side of things, most likely somewhere in the Wholesale network.

You're connected at 330, so the OR network is doing what it should be. All data throughput is ultimately controlled by BT Wholesale.

I suspect this may take a while to fix and you may have to seek an alternate route within BT retail in order to get this sorted. Doesn't sound like something the standard help desk route will be able to resolve, certainly not within a reasonable time frame.

OR engineer spoke to wholesale whilst here. They couldn't find anything wrong. The only alternate route I think of is to contact MrSaffron directly but I don't what his relationship with BT OR/WS/Retail is?

Appreciate that, but I know when I used to work in the executive level technical complaints for BT Retail a few years ago (Dealt with Mr Ferguson myself ), a lot of the Wholesale calls were also handled by offshore call centres so engineers were often faced with similar issues to what customers were when speaking to call centres not based in the UK.

This would appear, from my lengthy experience, something which may require a specialist in one of the back end Wholesale teams to resolve.

Agreed, it doesn't seem to be an easy win for anyone concerned. The guys I've dealt with so far are based in a call centre in Exeter. They don't seem to know much! MrSaffron is on the case now so hopefully I'll get some movement in the right direction.

Hi All,

Update: Finally reaching speeds of 280/290mbps with occasional tests above 300mbps. I've been in contact with a very helpful network engineer from BT (not retail) Facilitated by MrSaffron.

I don't have the technical detail on what has been done to rectify unfortunately.

Thank you all for your suggestions and feedback.

Special thanks to Monsieur Saffron.

Sounds like the SVLAN you were on has been increased in size or you have been moved to one which was already bigger. Either would give these symptoms.

A test early in the morning should now get you above 300Mb one in the late afternoon busy time will get you a slower one but still 250Mb plus.

In reply to a post by kitcat:

Sounds like the SVLAN you were on has been increased in size or you have been moved to one which was already bigger. Either would give these symptoms.

Excellent. I wasn't talking complete pap.