Recent FTTP Installation

Hi All, yesterday I had an FTTP install completed. The IP profile for the line is 320mbps. I've carried out several tests since yesterday (at various times) and I'm not hitting anything above 210mbps.

Tests are carried out on a MacBook Air with an SSD (disk read/write speeds well above 800mbps)
Using ethernet over thunderbolt or using a Windows Laptop with gigabit ethernet and the results are always very similar with a range of 180-210mbps. I'm paying for 320mbps. Has anyone seen this type of issue before? Any suggestions?

Tests carried out using the BT Wholesale Speed Checker and speedtest.net. Also ruled out a faulty gigabit ethernet cable and changed the port on the router.

Try the speed test here using a wired connection http://www.thinkbroadband.com/speedtest.html

Which router do you have?

173mbps bursting to 199mbps. I'm using the BT HH5a at the moment but looking at alternatives.

Did you try a factory reset on the HH5A - http://bt.custhelp.com/app/answers/detail/a_id/11386...

Nah haven't tried that, it was brand new out of the box.

You could also try setting up a direct broadband connection between the 'modem' and the PC to rule out the HH5A. Details you need are a PPPOE connection on the PC using a username of [email protected] with no or any password.

Have you checked with BT support that they have put you on the correct profile or whatever they call it for FTTP? I too have FTTP and they messed my connection up taking two goes wih BT to get it all working properly.

Just reading up on Thunderbolt + the Ethernet adapter, and one buyer's review says he had to turn off his Air's wifi.

On Windows myself I found on some machines that were on wireless, just plugging in an Ethernet cable didn't automatically replace the existing wifi connection.

Probably a red herring but worth a try.

The graph from our tester at http://www.thinkbroadband/com/speedtest will if flat once its ramped up indicate whether there is a cap involved, or if flapping around hints at a capacity issue

Which provider? If one that sells both a 200 and a 300 Mbps product, then most likely someone has set the wrong product profile on the ISP side.

Good call. Will try that.