How long for BT records to be updated?

Hey all

As most already know that my road was upgraded to FTTP and half my road including myself have had all the FTTP hardware since end of 2011 along with possibly 12K other lines on our exchange that was down for FTTP around the same time (i.e. phase 05b of the commercial rollout) we know why it was originally delayed, so I won't get into that.

My question is I have been told by BT that they have detected issues with my records that is causing issues with myself getting fibre (i.e. showing up as no fibre yet), which they are looking into, but they give a completion date of 3 weeks for them to resolve that issue.

What are these records that they are referring to, is it their database information which is used on the Where and when page along with the BT Wholesale site etc.

If so, surely that shouldn't take a few weeks to resolve.
I have also been told by BTOR that they update the database on a weekly basis, so why 3 weeks.

Or would they be also looking into other records for the lines on my exchange that was being done around the same time that may also have all the hardware there but also no fibre (i.e. over 12K lines).

Also every BTOR Engineer that I see down our road that I ask about the fibre, also including the BTOR Fibre Engineers that we had down our road throughout July replacing already installed fibre cables, they all say its completed and has been since back in 2011, so could this issue in my records be where the BTOR engineers back in 2011 not signing off the work as completed or maybe issues happened back then to-do with this informaion be what BT are referring to?

Paul

Has the fibre been confirmed as spliced and present up to the fibre splitter?

Like all these things there are queues involved and what makes your situation deserve to be at the front of what may be a long queue?

In reply to a post by MrSaffron:

Has the fibre been confirmed as spliced and present up to the fibre splitter?

Like all these things there are queues involved and what makes your situation deserve to be at the front of what may be a long queue?

Well we have fibre going in and out of the FibreDP hardware (i.e. daisy chained) and at the end of July 2015 we had a fibre engineer splice the fibre into all the FibreDP's he was there all day doing it.

I assume that he was splicing them, the other guys that was down our road throughout July said that the third guy will arrive the next day and splice the fibre, and I saw him sitting on the edge of the chamber doing stuff to the fibre going into the fibreDP hardware.

I understand all that, it was just where BT said they identified a potential issue with my records and that they will be investigating it now and would get back to use once its all resolved, and said it will take a few weeks for this to be completed.

And the way I see it if that's what's keeping us from our FTTP hardware going live then there is that same issue with possibly over 12K lines on our exchange that were also down for FTTP back in 2011 as the FTTP Commercial Project that are still waiting.

So maybe that is why it will take a few weeks to resolve.

Here is an image of one of the fibreDP hardware that is in the next chamber to ours when they created a larger chamber back on the 15th June 2015.

Then a month later all that fibre cables was replaced with brand new ones from this fibre drum,


*** update ***

I think I know what they might be referring to now, I was going through one of my BTOR emails which stated the following when I said all the hardware has been installed and had been since end of 2011:

It may be that the work is completed but until the work is shown on the records as being completed, commissioned and published, you won�t be able to order unfortunately.

So maybe BT was referring to those records?

Paul

Edited by PaulKirby (Thu 07-Jan-16 12:32:40)

That is just the ducting, you need to have seem them playing with compressor to blow actual fibres and the fusion splicer e.g. http://www.coolwebhome.co.uk/fibre-milton-keynes/wgc...

An actual drum of fibre http://www.coolwebhome.co.uk/fibre-milton-keynes/wgc...

http://www.coolwebhome.co.uk/fibre-milton-keynes/wgc...

In reply to a post by MrSaffron:

That is just the ducting, you need to have seem them playing with compressor to blow actual fibres and the fusion splicer e.g. http://www.coolwebhome.co.uk/fibre-milton-keynes/wgc...

An actual drum of fibre http://www.coolwebhome.co.uk/fibre-milton-keynes/wgc...

http://www.coolwebhome.co.uk/fibre-milton-keynes/wgc...

That's what I thought when I was talking to them in July 2015, I asked them about blowing the fibre but they said it wasn't needed for this short distance, i.e. they only replaced the fibre cables between the fibreDP hardware, they also said that they used a cable with more fibres (i.e. 96 strands) due to that's all that they had on the trailer.
I thought and said that good then we have more fibres, sadly they said nope it would all depends on what they connect it to the main end, and it would just mean there is spare strands in case one gets damaged.

But yeah, I assume the fibre was there where that cable was connected to due to the splicer guy arrived that next day to do all the splicing and joining on the two cables where it had broken.
I think I did see the guy loop up several strands in the wafers in one of the FibreDP hardware, I assume that is what will go up the ducting up the pole when people order the fibre.

Also it was completely different cables that is going up the pole, it did have loads of fibre strands in the cable.
Its the actual cable that is thinner that they connect between each FibreDB hardware in each of the chambers down our road.

As for seeing the compressor, I had to go out for a medical appointment at the hospital the actual day they replaced the cable, and they was finished and packing up when I was getting back, but they showed me the cable they put in and yes I saw the fibres.

I do understand if there was no already blown fibre then they would use empty ducting, but I was told fibre was blown back end of 2011 and that all they replaced was all the cabled between the FibreDP hardware which was why they used that cable that had fibre in it.

I wish I took a spare piece of it now.

But, yeah, I guess I will just have to wait 3 weeks to see if they resolve our errors in our records.

TBH I am hoping in 3 weeks time, its we have now resolved your issue and now you can order fibre.

Paul

I had precisely this issue a year ago, but with an FTTC install.

The address wasn't in the database, so the order triggered a survey. This was done in 2 days, with results appearing in the checker the day afterwards. Unfortunately, the surveyor put the wrong cabinet identity into the database ... and it took nearly 4 months to get the records put right so an FTTC order would go through.

Your order delay is probably because the first step isn't with the database - it is with an engineer allocated to check physical reality - and then pass the results to a specialist records update team. Getting that engineer is probably subject to "equivalence" queues.

In the copper world, it was called a "pair prove", and the database was ROSE.

Story over on Kitz...
http://forum.kitz.co.uk/index.php?topic=14908.0

In reply to a post by WWWombat:

I had precisely this issue a year ago, but with an FTTC install.

The address wasn't in the database, so the order triggered a survey. This was done in 2 days, with results appearing in the checker the day afterwards. Unfortunately, the surveyor put the wrong cabinet identity into the database ... and it took nearly 4 months to get the records put right so an FTTC order would go through.

Your order delay is probably because the first step isn't with the database - it is with an engineer allocated to check physical reality - and then pass the results to a specialist records update team. Getting that engineer is probably subject to "equivalence" queues.

In the copper world, it was called a "pair prove", and the database was ROSE.

Story over on Kitz...
http://forum.kitz.co.uk/index.php?topic=14908.0

Hey WWWombat

Well I know we are in their database due to both BT Wholesale and BTOR checkers both say the same as my neighbours that are on my phone pole.
Also if this is the case then there is over 12K lines with this fault over 39 cabinets on our exchange that was down for FTTP as part of the first 66% Commercial rollout, even some are partly installed.

Also in the past we have had issues on our phone line they have always gone to the correct cabinet.

Also even if our line was pointing to the other cabinet (i.e. incorrect cabinet) that wouldn't matter due to we are down for FTTP and it would just get connected to the required node what ever they call it, cabinet information is only used for FTTP so that they know what has been done and what stages of the rollout they are up to, well so BT and the BTOR fibre enquires team all say.

I can see it being an issue if we was down for FTTC, but that's not the case.

My gut feeling here is that the engineers that was doing our fibre rollout back in 2011 got called away either in mid install or after the install had been completed, which is why every BTOR Engineer all say its completed and a few have in fact opened up the chamber and showed me the FibreDP and the fibre cables in it and all the loose coiled up fibre strands in the wafers.
Now they may or may not of signed it off as commissioned and completed, or maybe that information failed to get submitted.

Now if that is the issue that would also cater for the other 12K lines that was also being done the same time as ours also having the no fibre issue, and if this is the case that might also take a while to physically check 676 postcodes hence the 3 weeks to complete.

TBH If my gut feeling is correct I would hate to be that engineer to check all those physical connections LOL, I would say give me the knife now LOL.

Paul

Hi Paul,

I didn't mean you to interpret my copper/FTTC fault quite so literally - I agree, your issue is going to be something else.

I meant it more to show the kind of process that Openreach will be going through for this task now. Even with fibre, there will still need to be records that have to contain valid, consistent data. And checking the physical reality still needs an engineer scheduled, with a valid job number so the "system" lets him spend time on it.

If it does affect others, then you'd hope this would trigger something internal.

Na, got what you was saying, I was just saying that just in case somebody brought the database thing up.

But yeah, I have a feeling the issue is bigger than our own records and even the records for our cabinet, even though its FTTP, like I said I have a gut feeling its the remaining 12K lines spread across 35 cabinets that will also have the same issue due to they was down to be done the same time as us (2011-2012) and also FTTP and they are still waiting for it.

As for triggering something internal, you would hope that, but until now it hasn't, only where my local MP has got involved along with my findings so far, it has got to the point where they now say there is an actual issue that they are now looking into.

So lets hope.

Paul