BT Openreach upgrade there Where and when Page :)

Hey All

Just thought I would say that BT Openreach have updated they Where and when page once again to also include more info like what stage your rollout is at, along with what technology that its using (FTTC, FTTP, etc) which is great.

Now whether they already had plans to do this which is probably the case, or it was due to I was telling people that info was there, who knows.
But my guesses is they had plans, which was why over the last several months the JSON serialised string that is returned has changed a few times.

And if your wondering what each stage means, then read this.

And if you are all wondering, no they still don't have any dates displayed.

But, at least this is better than saying yes or no to fibre is ready, now you can see what stage it is currently at.

Paul

But, at least this is better than saying yes or no to fibre is ready, now you can see what stage it is currently at.

Not in the case of our privately funded upgrade for the EO lines feeding our development. Where & When still shows Exploring solutions whereas the cab is in place, has power and is close to stage 8, accepting orders. I suspect that the Where & When site may also not be showing full details for some BDUK funded upgrades.

For me, it says they don't have a clue. Plan. I mean they don't have a plan. ...

In reply to a post by MCM:

But, at least this is better than saying yes or no to fibre is ready, now you can see what stage it is currently at.

Not in the case of our privately funded upgrade for the EO lines feeding our development. Where & When still shows Exploring solutions whereas the cab is in place, has power and is close to stage 8, accepting orders. I suspect that the Where & When site may also not be showing full details for some BDUK funded upgrades.

Maybe, due to I tried one BDUK project that wasn't completed yet and it showed up as Stage 6 (Connect) like I said in the PM, which your reading now LOL.

Paul

In reply to a post by B31:

For me, it says they don't have a clue. Plan. I mean they don't have a plan. ...

Yep, says the same for our FTTP upgrade, even though its all been done since 2011, BT told me that I have a potential issue in my records, so maybe that's the cause for not getting it yet.

But at least once they do start work we will now know.

Paul

For my area, it looks like the only thing they updated was to replace "Exploring Solutions" with "We're actively looking at other options."

In reply to a post by craski:

For my area, it looks like the only thing they updated was to replace "Exploring Solutions" with "We're actively looking at other options."

Yeah and we have gone from "Under Review" to "We are exploring solutions" I also have noticed that they are still basing the page around FTTC and not FTTP.

In reference to www.superfast-openreach.co.uk/the-big-build/FibreJourney.aspx:

Once we start preparing an exchange to be enabled, it is typically 12 months (but could be longer) before it�s ready to supply fibre to one or more street cabinets in the area. See what�s involved in the main stages of the fibre journey below.

Just makes you laugh really.

*** update ***
I forgot to say it also says this when we check with our phone number:

Cabinet status: Please check the cabinet fibre journey above

They really need to make this generic so that it doesn't refer an actual cabinet especially if its for FTTP.

Maybe something like "Fibre status: Please check the fibre journey above" kind of thing.

Paul

Edited by PaulKirby (Mon 11-Jan-16 20:25:34)

I think the next thing that they will add is the speed information, due to that information has been in the returned data for a while now.

Now whether the speed information will be correct or not is another thing.

Paul

I think if you are in a FTTP planned area you need to enter a landline number instead. It's the same with the Superfast Cymru Where and When Map.

So for Address I get; Superfast-Openreach - "Exploring Solutions" or SFC - "Based on the information you've provided, this cabinet isn�t currently in plan to be upgraded as part of the Superfast Cymru rollout"

For landline number I get; Superfast-Openreach - "Your area is currently in our plans to be upgraded with Fibre to the Premises (FTTP), however we follow a different design and build process for FTTP so you won't see updates at each stage" or SFC - "Your area is in scope for the roll out of Fibre to the Premise (FTTP)"

I'd take the displayed journey stage with a pinch of salt - my cabinet displays the current stage as "CONNECT", despite actually being in the "BUILD" stage (they're due to upgrade the old PCP within the next few days).

In reply to a post by cymru123:

I think if you are in a FTTP planned area you need to enter a landline number instead. It's the same with the Superfast Cymru Where and When Map.

So for Address I get; Superfast-Openreach - "Exploring Solutions" or SFC - "Based on the information you've provided, this cabinet isn�t currently in plan to be upgraded as part of the Superfast Cymru rollout"

For landline number I get; Superfast-Openreach - "Your area is currently in our plans to be upgraded with Fibre to the Premises (FTTP), however we follow a different design and build process for FTTP so you won't see updates at each stage" or SFC - "Your area is in scope for the roll out of Fibre to the Premise (FTTP)"

Oh I know I am in a FTTP area, we have all the hardware in our chamber and up our phone pole and have done since 2011 - 2012, we have also had their fibre engineers with their huge vans with the drum of fibre at the back throughout July 2015, its just our records are a but FUBAR at the moment and will take a few weeks to fix according to BT.

As for checking for FTTP or in general, a full address check or phone number will/should result in the same, only when you have multiple phone lines at the same address is when its best to use a phone number, but I have always checked with my phone number.

But like you said in your case it doesn't.
But maybe its different for BDUK projects?

I have always wondered if the stages actually change between stage for FTTP or if it just goes from stage 1 to instantly stage 8 when its done and ready, I will have to wait and see.

Paul

In reply to a post by thebigdolphin1:

I'd take the displayed journey stage with a pinch of salt - my cabinet displays the current stage as "CONNECT", despite actually being in the "BUILD" stage (they're due to upgrade the old PCP within the next few days).

Fibre cabinets can be installed along side the PCP work, it doesn't have to wait for the PCP Cabinet to be completed first, so this could still be correct.

*** update ***
Also it might stay at stage 6 (connect) until your PCP cabinet is ready, if you think about it, if things are going to change on your PCP cabinet, there is no point connecting it up to your fibre cabinet.

Also I think the stages are only for the fibre upgrade and not the actual pcp cabinet, well unless its a all in one cabinet for EO Lines.

Paul

Edited by PaulKirby (Mon 11-Jan-16 21:37:48)

Yeah, if it was really accurate it would have a "we are not interested in your area" status, or perhaps "it's not worth it" status (aka not commercially viable).

They have simplified the wording on the message I get to -

"Great News, you can order a fibre service - please get in touch with your service provider"

Note, not Superfast. It used to mention slow speeds due to the distance, but that has been edited out.

Actual speed available between 1.5Mbps and 4.5Mbps - depending on crosstalk.

It doesn't seem to work on my Mac, I get as far as putting in the telephone number then I just get a blue swirly circle thing.

I'll check it on my work PC tomorrow to see if I'm still under review or maybe it's changed to we can't be bothered.

In reply to a post by chilting:

They have simplified the wording on the message I get to -

"Great News, you can order a fibre service - please get in touch with your service provider"

Note, not Superfast. It used to mention slow speeds due to the distance, but that has been edited out.

Actual speed available between 1.5Mbps and 4.5Mbps - depending on crosstalk.

Well there is still speed information in the returned data along with a status of reachissue.

Also it does still say the following if your cabinet is live and your too far from it:

Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet. This might be because the length of the line is too long to get Superfast speeds. We're actively looking at other options. If you'd like us to let you know if fibre becomes available, register your details.

Unless I am missing something?

For FTTC its says the following when live:

Great news, you can order a fibre service. Please get in touch with your http://www.superfast-openreach.co.uk/buy-it-now/.

And for FTTP it says the following when live:

Great news, you can get Superfast fibre directly to your home. Please get in touch with your service provider for more details.

So, yeah it has changed to suit what technology of fibre your getting.

Paul

In reply to a post by kebabselector:

It doesn't seem to work on my Mac, I get as far as putting in the telephone number then I just get a blue swirly circle thing.

I'll check it on my work PC tomorrow to see if I'm still under review or maybe it's changed to we can't be bothered.

Refresh the page due to it needs to use cookies to work and this glitches out now and then, so its probably a cookie issue, I get that from time to time.

Paul

Looking at the exchange roll out lists Fibre on Demand seems to be back?

Interestingly, apart from the commercial areas that would be expected to be covered some rural BDUK upgraded exchanges are included in the list. The one's I noticed are in Surrey and Hampshire. eg Frensham - market 1 with about 2,500 lines.

Can we have a link to this information.

Paul

Exchanges that have had FTTPoD available for ages still show it, and never stopped doing so. It didn't change when Openreach stopped taking orders for it. I'm not sure it means anything if it shows on the lists you see.

In reply to a post by RobertoS:

Exchanges that have had FTTPoD available for ages still show it, and never stopped doing so. It didn't change when Openreach stopped taking orders for it. I'm not sure it means anything if it shows on the lists you see.

Openreach didn't stop taking orders for it BTWholesale did.

OK.

In reply to a post by Ignitionnet:

In reply to a post by RobertoS:

Exchanges that have had FTTPoD available for ages still show it, and never stopped doing so. It didn't change when Openreach stopped taking orders for it. I'm not sure it means anything if it shows on the lists you see.

Openreach didn't stop taking orders for it BTWholesale did.

Which implies you can still order it from ISP's who deal with Openreach directly and not BT Wholesale.

The page http://www.superfast-openreach.co.uk/where-and-when/ has now been updated to show what stage your cabinet is at and provide a little more information such as cabinet number etc.

Handy for those wanting to know a bit more information without having to scan the debugging tool

In reply to a post by lee111s:

Handy for those wanting to know a bit more information without having to scan the debugging tool

Me, looks over shoulder

Well I have used an application that I wrote a little while back, so I don't need to view via the debug tool, which in my case is cool due to less bandwidth that I am using up on my already slow connection, but if they start to add new features and fix the bugs etc I will probably end up using their page.

They just need to sort out the cookies and token issue that results in a continuous loop of the cogs/blue spinning rings, this is due to the page not handling the badreferer error.
This issue happens when checking either different address or phone numbers with a few minutes gap between lookups.

Like I have already said, I think speeds will be the next nice addition, due to that information has recently appeared.

But its looking good so far.

One last thing if BT Openreach is reading this...
Please remove the cabinet reference from the stage part, like for example.

Cabinet status: Please check the cabinet fibre journey above

It would make more sense it saying.

Fibre status: Please check the fibre journey above

Granted it makes sense if everyone is put on FTTC, but it makes no sense when it keeps referencing a cabinet if its FTTP.

They are already doing parts of it for the following:

[FTTC]

Great news, you can order a fibre service. Please get in touch with your service provider.

[FTTP]

Great news, you can get Superfast fibre directly to your home. Please get in touch with your service provider for more details.

Also "Cabinet Fibre Journey" should be worded just "Fibre Journey" it suits both FTTC and FTTP.

Paul

In reply to a post by PaulKirby:

Refresh the page due to it needs to use cookies to work and this glitches out now and then, so its probably a cookie issue, I get that from time to time.

Paul

Thanks Paul, I did have a look in at work anyway - now it's.......

We're working with government and industry to explore ways to bring Superfast fibre to as many people as possible but don't have a plan for your area yet. You might consider co-funding fibre access in your community.

...aka we're waiting for someone else to pay for it as we don't think 200 homes is viable (maybe if all the virgin customers in the area had a decent option for a faster internet - >2-5mb then maybe they might get a few more customers /rant)

"You can't order a fibre service today but typically it'll be available to your premises within the next nine months."

Given it was due in 2010 and they still haven't done anything, I won't hold my breath.

In reply to a post by PaulKirby:

Hey All

Just thought I would say that BT Openreach have updated they Where and when page once again to also include more info like what stage your rollout is at, along with what technology that its using (FTTC, FTTP, etc) which is great.

Now whether they already had plans to do this which is probably the case, or it was due to I was telling people that info was there, who knows.
But my guesses is they had plans, which was why over the last several months the JSON serialised string that is returned has changed a few times.

And if your wondering what each stage means, then read this.

And if you are all wondering, no they still don't have any dates displayed.

But, at least this is better than saying yes or no to fibre is ready, now you can see what stage it is currently at.

Paul

Rather poor by openreach because why they didn't do this in the first place a few years ago and why now because it almost completed roll out of FTTC. What a pity by BT Openreach to release this!

In reply to a post by adslmax:

Rather poor by openreach because why they didn't do this in the first place a few years ago and why now because it almost completed roll out of FTTC. What a pity by BT Openreach to release this!

You mean they should have done it earlier? That's not a reason to complain they've done it now.

Incorrect information showing for me in a BDUK area... Starcross Exchange, CAB 1.

Openreach shows exploring solutions.

Connecting Devon & Somerset shows due by April 2016.

The FTTC Cab has recently appeared near the existing Cab, but looks like the exchange hasn't been upgraded yet...

I queried a similar situation (exploring solutions) for our development where we funded our own cab and contracts had been signed, and requested that a more helpful and informative message be displayed. The reply I received, in part was:

... really difficult to be able to show the information on the When and where, as Cabs that are community funded are not advertised in the public domain until the cabs are actually live nor shown on the availability checker

I wonder whether the same is true for some BDUK funded upgrades where often the information is available via the local BDUK web site.

In reply to a post by PaulKirby:

Fibre cabinets can be installed along side the PCP work, it doesn't have to wait for the PCP Cabinet to be completed first, so this could still be correct.

In their description for connect, it states

The physical build is now completed

- despite it still in their plans to upgrade the PCP.

I get

We're working with government and industry to explore ways to bring Superfast fibre to as many people as possible but don't have a plan for your area yet. You might consider co-funding fibre access in your community.

Yet quite clearly there is a coild of cable marked FTTP tied to the telegraph pole that services where I live and other poles already have this cable attached to a fibre manifold. So despite what the site is saying visual evidence points towards FTTP. for my area.

In reply to a post by thebigdolphin1:

In reply to a post by PaulKirby:

Fibre cabinets can be installed along side the PCP work, it doesn't have to wait for the PCP Cabinet to be completed first, so this could still be correct.

In their description for connect, it states

The physical build is now completed

- despite it still in their plans to upgrade the PCP.

Once again, this info is just for the fibre side of things, when its at the connect stage the actual building of the fibre cabinet has completed.
Once the work on your PCP cabinet has completed it will get connected up to its fibre cabinet and the fibre stage will/should continue.

Paul

In reply to a post by MacLe0d:

I get

We're working with government and industry to explore ways to bring Superfast fibre to as many people as possible but don't have a plan for your area yet. You might consider co-funding fibre access in your community.

Yet quite clearly there is a coild of cable marked FTTP tied to the telegraph pole that services where I live and other poles already have this cable attached to a fibre manifold. So despite what the site is saying visual evidence points towards FTTP. for my area.

Well I am in the same stage, we are down as FTTP and have had all the FTTP hardware since end of 2011 and we are still at stage 1, this could be all down to our records being fubar according to BT which they are looking into now.

But I am not really sure how the Where and when page would work with FTTP, I know its working fine for FTTC due to they update the database as they progress through the stages, however with FTTP I have seen it down as stage 1 one week and stage 8 the next, either that or it progressed through the stages very quick in one week.
So I am saying FTTP might only have stages 1 and 8.

I am not the only one like this on our exchange, there is over 12K lines over 676 postcodes using 35 cabinets that are also down as FTTP and has also been since 2011-2012 and its all the FTTP that are still waiting to be done as the FTTP Commercial Project, that's over half our exchange are still waiting for their FTTP to be completed.

Now whether all these are down to the same issue with their records as ours is, its a good possibility due to they was all down as being done at the same time, so its possible.

Paul

In reply to a post by PaulKirby:

In reply to a post by MacLe0d:

I get

We're working with government and industry to explore ways to bring Superfast fibre to as many people as possible but don't have a plan for your area yet. You might consider co-funding fibre access in your community.

Yet quite clearly there is a coild of cable marked FTTP tied to the telegraph pole that services where I live and other poles already have this cable attached to a fibre manifold. So despite what the site is saying visual evidence points towards FTTP. for my area.

Well I am in the same stage, we are down as FTTP and have had all the FTTP hardware since end of 2011 and we are still at stage 1, this could be all down to our records being fubar according to BT which they are looking into now.

But I am not really sure how the Where and when page would work with FTTP, I know its working fine for FTTC due to they update the database as they progress through the stages, however with FTTP I have seen it down as stage 1 one week and stage 8 the next, either that or it progressed through the stages very quick in one week.
So I am saying FTTP might only have stages 1 and 8.

I am not the only one like this on our exchange, there is over 12K lines over 676 postcodes using 35 cabinets that are also down as FTTP and has also been since 2011-2012 and its all the FTTP that are still waiting to be done as the FTTP Commercial Project, that's over half our exchange are still waiting for their FTTP to be completed.

Now whether all these are down to the same issue with their records as ours is, its a good possibility due to they was all down as being done at the same time, so its possible.

Paul

True and they are looking to FTTP information in the furutre buried away in the FAQ's. But at the very minimum they could at least have put up saying

Unfortunatly as you area is down to recieve FTTP and not FTT C we are unable to provide you with any further information at this time.

Instead of bascially say we are still looking at how to bring fibre to your area, when I can see work being done seemingly to bring fibre to my area. Now as I have an interest in fibre I know what to look for what about the average person who doesn't know what to look for in the case of FTTP one way leaves people frustrated they are being left behind whilst the other doesn't.

In reply to a post by MacLe0d:

True and they are looking to FTTP information in the furutre buried away in the FAQ's. But at the very minimum they could at least have put up saying

Unfortunatly as you area is down to recieve FTTP and not FTT C we are unable to provide you with any further information at this time.

Instead of bascially say we are still looking at how to bring fibre to your area, when I can see work being done seemingly to bring fibre to my area. Now as I have an interest in fibre I know what to look for what about the average person who doesn't know what to look for in the case of FTTP one way leaves people frustrated they are being left behind whilst the other doesn't.

Well when at stage 1 their information might not have the technology type set, so it doesn't know if its FTTC or FTTP, you would think it would but obviously it doesn't.

But yeah, when it says "We're working with government and industry to explore ways to bring Superfast fibre to as many people as possible but don't have a plan for your area yet. You might consider co-funding fibre access in your community.", where like you said seeing fibre work happening, like throughout July 2015 we had a few of their fibre engineers down our road replacing fibre cables, where I was told the original cables was fine and they have no clue why they are having to replace them, and then we had a fibre splicer engineer splicing fibres etc, so to me we shouldn't be down as stage 1 but should be stage 5 or 6 at least, but maybe FTTP is rolled out differently than FTTC in its stages, I know all the information for all the stages are all FTTC based.

But then again according to BT they have potential issues with our records, what ever that means, but that's going to take a few weeks to resolve, so hopefully then will I know what's going on, maybe that's our hold up.

But yeah, the Where and when page needs to be generic and specific information if the technology is known.

Paul

Sorry to bring up this old thread however looks like the Openreach Where and When Map has been updated to give more realistic RFS estimates for those areas having FTTP. Also the fibre stages now work for FTTP too.

Only for those in Wales

In reply to a post by lee111s:

Only for those in Wales

Nope, new look works for London, here is a screenshot using our phone number...

Looks a lot better.

This is version 1.2 that they are using and it also seems to be using bootstrap (i.e. for the JavaScript and CSS etc)

Also seems that they have added a few more bits of information in the returned JSON formatted data.
Like:

"journeystage_fttp":8,
"journeystage_fttp_ecd":"",
"journeystage_fttp_ecd_raw":"",

They are still not using the dueby field yet.

Paul

Was just going off this News article

For Mr Saffron -The link to �Openreach Superfast Broadband website� under tbb�s Broadband Availability Checker page no longer works probably because it�s now changed to: http://www.homeandwork.openreach.co.uk/when-can-i-ge...

I�m in West Wales and am in scope for FTTP. The upgrade to BT�s main �Where & When� page (as above) does not indicate any FTTP progress update for me. However, if I use the �Check Availability� Tool controlled by BT on the Welsh Government website (http://gov.wales/topics/science-and-technology/digital/infrastructure/superfast-broadband/step-two-availability/?lang=en) it reports that my Fibre Journey is at �Build Stage� with an estimate of being able to order within 6 months as long as engineering build goes smoothly.

This article: http://www.ispreview.co.uk/index.php/2016/10/premise... indicates the BT �Where & When� checker update will only work for locations in Wales and is part of a trial that BT Openreach are conducting alongside the Welsh Government.

I thought the old version also showed when FTTP was planned and accepting orders. It just didn't show any of the stages in between which is what I think is being updated in wales judging by the article.

In reply to a post by bluemoon87:

I thought the old version also showed when FTTP was planned and accepting orders. It just didn't show any of the stages in between which is what I think is being updated in wales judging by the article.

Yes, before FTTP use to stay at stage 1 and then jump to 8 when it was live.

Paul

From that article:

Fibre-to-the-Premise

I'm not going to lose any sleep about it, but I wish people would stop using the word "premise" in this context. It's always "premises", even if it's one building, or even a one-roomed flat or whatever.

Actually I might lose sleep about it.

Nobody seems to want to know, including our acclaimed editor who I have prompted many times about it. It only really started in the forums about a year ago.

A premise is something entirely different from a building or buildings.

A house or building ...

alcohol is not allowed on the premises�

([treated as singular]) �the three had negotiated a lease for a premises in Boothstown, Manchester�

FTTP is Fibre to the Premises, not Fibre to the Premise.

Edited by RobertoS (Fri 07-Oct-16 11:43:57)

Oddly I get this when entering my telephone number into either the Map on the WG site or the Openreach Where and When Map:

We need to do some further checks. Please enter your postcode for the most accurate information about your premises.

However When entering the Postcode it now states on both maps:

Openreach is laying the fibre that will serve your area. You can't order a fibre service today but Openreach currently estimate you will be able to within 3 months, as long as the engineering build goes smoothly.

With the timeline pointing to the build stage.

That is odd, I have always used my phone number for checks, my custom auto checker app also checks by phone number.

Just checked again by my phone number and full address and the results are the same.

But at least they are giving a little more information now.

Paul

Hmm a little worried. The page recognises our postcode but only list even numbered houses. All the odd numbers are missing and our new house is one of those. I hope they update this quickly, I don't want a delay in ordering.

In reply to a post by puntoboy:

Hmm a little worried. The page recognises our postcode but only list even numbered houses. All the odd numbers are missing and our new house is one of those. I hope they update this quickly, I don't want a delay in ordering.

Postcodes are normally only for one side of the road.

Also try your phone number to do your checks on the Where and when page.

Paul

In reply to a post by PaulKirby:

In reply to a post by puntoboy:

Hmm a little worried. The page recognises our postcode but only list even numbered houses. All the odd numbers are missing and our new house is one of those. I hope they update this quickly, I don't want a delay in ordering.

Postcodes are normally only for one side of the road.

Also try your phone number to do your checks on the Where and when page.

Paul

Well Royal Mail say my postcode is correct It's listed correctly on their post code finder.

I don't have a phone number as we are not in the house yet.

In reply to a post by puntoboy:

Well Royal Mail say my postcode is correct It's listed correctly on their post code finder.

I don't have a phone number as we are not in the house yet.

Ah ok, that is strange.
Is it a new build?

Paul

It is yes. All of the even house numbers haven't been built yet but they are all listed. Ours is nearly finished now.

In reply to a post by PaulKirby:

Postcodes are normally only for one side of the road.

Plenty of locations have postcodes that refer to both sides of a road. It often depends on the number of houses in a road. Where I am the postcode covers both sides, however at a bend in te road and a mini-roundabout, it changes and there are separate codes for the two sides.

In reply to a post by puntoboy:

It is yes. All of the even house numbers haven't been built yet but they are all listed. Ours is nearly finished now.

Ah, maybe Openreach has yet to update their database.

Paul

In reply to a post by MHC:

In reply to a post by PaulKirby:

Postcodes are normally only for one side of the road.

Plenty of locations have postcodes that refer to both sides of a road. It often depends on the number of houses in a road. Where I am the postcode covers both sides, however at a bend in te road and a mini-roundabout, it changes and there are separate codes for the two sides.

Ah, ok, our road has about 115 homes (not really checked) and we have one postcode for one side and another for the other.

Paul

In reply to a post by PaulKirby:

In reply to a post by puntoboy:

It is yes. All of the even house numbers haven't been built yet but they are all listed. Ours is nearly finished now.

Ah, maybe Openreach has yet to update their database.

Paul

True, but it's just odd that they updated it for the not built even numbers but not for the odd numbers.

In reply to a post by puntoboy:

In reply to a post by PaulKirby:

In reply to a post by puntoboy:

It is yes. All of the even house numbers haven't been built yet but they are all listed. Ours is nearly finished now.

Ah, maybe Openreach has yet to update their database.

Paul

True, but it's just odd that they updated it for the not built even numbers but not for the odd numbers.

Maybe that's all they was given.
Apart from that you might just have to wait for it to be updated.

Paul

Sorry to hijack but I'm moving in to a new build in 5 weeks and the BT checker has my new address in it but only shows ADSL is available even though the two show houses 40m down the road show fibre is also available.

Is there anyway of getting the database updated prior to my move because Sky will only do my home move on to ADSL and because I work from home the estimated 1 Mbps isn't going to cut it. The show houses estimated fibre speed is 45 Mbps.

In reply to a post by simon194:

Sorry to hijack but I'm moving in to a new build in 5 weeks and the BT checker has my new address in it but only shows ADSL is available even though the two show houses 40m down the road show fibre is also available.

Is there anyway of getting the database updated prior to my move because Sky will only do my home move on to ADSL and because I work from home the estimated 1 Mbps isn't going to cut it. The show houses estimated fibre speed is 45 Mbps.

What does it say here?
https://www.homeandwork.openreach.co.uk/when-can-i-g...

What does it say for its Fibre Journey?

Paul

Are the same cabinet numbers showing? No guarantee that you are on the same cabinet as the show homes

In reply to a post by MrSaffron:

Are the same cabinet numbers showing? No guarantee that you are on the same cabinet as the show homes

For the houses that are accepting orders it doesn't say. It only gives the technology at FTTP. The other fields are blank.

It's likely the FTTP infrastructure hasn't been put into/ran up to your home yet. Speak to the developer as they will know if Openreach are installing the ONT before completion or not.

In reply to a post by lee111s:

It's likely the FTTP infrastructure hasn't been put into/ran up to your home yet. Speak to the developer as they will know if Openreach are installing the ONT before completion or not.

Yes that's exactly what the situation is, but what I'm saying it that many of the EVEN numbered homes also do not have the cable connected but these houses appear on the website it just says "exploring options".

The cable has been run up to my house, but not connected to the extension cable (I forget the name of it) as the ONT will be installed in a cupboard in the middle of the house.

Do you mean cable? Or small duct? Builders generally install the duct on new build, which is then handed over to Openreach, and normally for FTTH the fibre is only installed from the pavement to outside of the home when you order.

That is unless this is a new style FTTP roll-out like they did in Swindon where the connectorised fibre may be coiled up behind the entry point to the house, and slack pulled in and connected to ONT when you order.

In reply to a post by MrSaffron:

Do you mean cable? Or small duct? Builders generally install the duct on new build, which is then handed over to Openreach, and normally for FTTH the fibre is only installed from the pavement to outside of the home when you order.

That is unless this is a new style FTTP roll-out like they did in Swindon where the connectorised fibre may be coiled up behind the entry point to the house, and slack pulled in and connected to ONT when you order.

I mean cable. There is a coil of fibre hanging out of the wall of my house currently and I can see the underground cable duct just poking out of the ground. There was a link to a video and manual on here for house builders and it listed an extension cable developers use if the ONT is not being fitted directly on the other side of the wall where the underground cable comes up the side of the house.

Edit. Found it. EZ Bend cable, is connected from the CSP to the ONT.

http://www.newdevelopments-openreach.co.uk/resources...

Edited by deleted (Fri 14-Oct-16 15:37:44)

Okay in which case the EZ Bend is installed by the developer, and will still need the fibre from a manifold in the street to be blown to the external splice point on the property (CSP).

Has the developer confirmed that your property has had its ducting approved and signed off by Openreach, since until that happens the duct is the property of the builder.

Yes I know that happens with the EZ bend cable That's not what I was talking about. It's the fact that other houses, at the same stage as mine are on the website, but none of the odd numbered houses are.

Is odd one side of the road and even the other? Or sequential down one side of the road?

Has developer confirmed it has signed off all those premises to Openreach? If yes then its providers time to chase Openreach

In reply to a post by MrSaffron:

Is odd one side of the road and even the other? Or sequential down one side of the road?

Has developer confirmed it has signed off all those premises to Openreach? If yes then its providers time to chase Openreach

Yep, odds on the left, evens on the right.

I will call the developer and find out what the status is of the sign off. cheers

simon whats your development -- is there a new green box at the entrance to the development ?

Post deleted by puntoboy

The whole development is on the same cabinet as the show houses and the site office. All the Phase 1 properties have fibre available albeit slower estimates than Phase 2 because of the longer route the copper has to take.

Edited by simon194 (Mon 17-Oct-16 11:59:24)

It says:
Exchange name: Hastings
Exchange status: Fibre enabled
Cabinet number: 26

"Accepting Orders". "Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet. This might be because the length of the line is too long to get Superfast speeds. We're actively looking at other options. If you'd like us to let you know if fibre becomes available"