Address has availability - phone line doesn't!

Hi All,

Just joined as i'm looking for some help and advice from people far more experienced than myself!

Basically we have just had a new fibre cabinet installed in the street - East Kilbride cabinet 64, and i have been checking regularly as to when accepting orders would take place. Yesterday it seemed to go live, but i've now got a curious problem.

If i type my phone number into the infinity checker, it says "Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet." However, if i use my postcode and house number I get the message, "Great news, you can order a fibre service. Please get in touch with your service provider."

I contacted Sky, and at first they told me that all of the ports must be full, but with some persistence i got onto their provisioning team and then order recovery team, basically to be told that as a new customer i could place an order, but there is a 99% chance it would fail as my phone number is saying there is no availability, despite what the address check says! As an existing customer i can't order.

Any idea what i should do next?

Thank you in advance for your help!

Which checker are you using? What does this one say for your phone number?

Phone number:-

WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available
ADSL Max Up to 1 -- 0.75 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

Address:-

FTTC Range A (Clean) 80 76.3 20 20 -- Available
FTTC Range B (Impacted) 80 62 20 17.8 -- Available
WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available
ADSL Max Up to 1 -- 0.75 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

What does this mean?

Hmmm.

Was this a BDUK Project? There seem to be quite a few of those where the database can get in a mess.

Yes, it was delivered by Digital Scotland, but brought forward after complaints to BT's chief exec (not by me though!). How can I fix this?

Do both the address and telephone number checkers return results showing the same exchange and cabinet number?

This is the same cabinet that I've raised in the Sky forum - http://forums.thinkbroadband.com/sky/f/4469936-time-...

It's so frustrating after all the work that's been done by residents to get this cabinet installed too.

Yes they do!

Just thinking i might terminate my Sky line, pay the difference and get a new BT line with cashback to cover the cost!

I'm taking some comfort in the fact that i'm not alone...

Give it a week from when it went live and if the systems have not updated then email me [email protected] and will chase.

Is the cabinet very close to where you are located too? New cabinets like this are the harder ones to place in the model I run so a streetview link pointing to where it is (even if not in picture would help greatly)