It could well be, I never said the issue originated with the data provided to Codelook, I simply said something doesn't seem right with the data.

I'm on FTTP but the info for my postcode/cabinet says "FTTC Available from 14th June 2013". That's actually the date when FTTP became available!

I'm guessing they have somehow regressed the data back a number of years - perhaps an incorrect data restore or a snapshot that has been loaded in error. All the data seems to be from some time ago.

I'm not sure that would explain the confusion between FTTP and FTTC though. In my case, AFAIK my postcode /cabinet area was never down for FTTC.

In reply to a post by lee111s:

I've checked a few local exchanges and every single cabinet that isn't enabled (even the exchange only bundles), now shows "FTTC Planned"

As do all 70 odd bundles of EO lines on the Vauxhall (WRVAUX) exchange in London.

Pretty much confirms there's a muck up somwhere

In reply to a post by MrSaffron:

How do you know this is not a codelook generated issue i.e. ingested data wrongly

Because BT saw the same issue when they checked our connection, they saw that our FTTP was completed and live for a while and when they tested to see if they was able to order FTTP it failed and after looking deeper they also saw FTTC for our line due 2016 to 2017.

Then I saw it on codelook like it as well.

I have emailed parts of this information to the Executive Level Complaints, BT Consumer person that is dealing with our broadband issue, so I will see what they say when they phone me on Tuesday.

Paul

Edited by PaulKirby (Fri 13-May-16 13:37:03)

In reply to a post by MCM:

In reply to a post by lee111s:

I've checked a few local exchanges and every single cabinet that isn't enabled (even the exchange only bundles), now shows "FTTC Planned"

As do all 70 odd bundles of EO lines on the Vauxhall (WRVAUX) exchange in London.

Yeah I checked loads all over the UK and all had issues, the only ones that are affected are ones that have no phase information, all cabinets that have phase info set are not affected at all.

Due to codelook having the issue and also BT Staff seeing the same info on their system (when they checked) I spoke to an Executive Level Complaints, BT Consumer member of staff yesterday afternoon on the phone, and I first emailed them on the 6th, one day after that dataset was released, so going by that it is possible there was an error in that dataset and was also checked by that BT staff member and their manager at the same time so they might of seen the same issue.

Now since then the database might of been fixed, so BTW and Where and When would be fixed, however codelook wouldn't be until they next update theirs, normally each month.

I will ask the Executive Level Complaints, BT Consumer staff member to look again on Tuesday when I speak to them next.

I am wondering what access does a Boost Engineer have, I am due a visit from one on Monday between 8am and 1pm, could they see and access the portal etc or do they only have access to what they need?

Paul

In reply to a post by ian72:

I'm guessing they have somehow regressed the data back a number of years - perhaps an incorrect data restore or a snapshot that has been loaded in error. All the data seems to be from some time ago.

Nope, there is correct info for a cabinet on my exchange that started a few months back and went live last month.

The error only affects cabinets that have no phase information.
So I am guessing there is no phase info set.

I reckon somebody at BT/BTOR did an incorrect database update, or an incorrect export for the NGA Documents.

Like I have said in another reply I will ask on Tuesday when I get my next phone call from BT.

Paul