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I've been looking at changing from an EE Adsl 2+ anytime calls package as I'm out of the minimum term and SSE's current talk anytime with fibre broadband up to 76 Mbps for 18 months deal really caught my eye for value £21 p m.
Anyone already signed up for this offer, what are SSE like, and how do you rate the Technicolor router they provide?
I realise others may have an opinion, but I'm trying to get feedback/review from anyone actually with SSE or previously with them. Cheers.
Dave in the Peoples Republic of Cumbria.
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The deal looks good so I have just signed with them for Ultrafast Fibre after being with Plusnet for many years. I am currently paying over twice as much for the same service. In addition I will get £131.30 cashback through Topcashback. In 18 months I will need to reevaluate my options.
As I am not yet connected (it's a week since I signed up with them and they say three weeks to connect), I don't yet know how the service behaves, but I will report back when I have more information. Yesterday, I received my Welcome Pack.
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Thanks for the reply rjh321, I look forward to reading how things go for you with SSE and I'll take a look at Topcashback, I've heard of those cash back deal things but never looked at any sites.
Dave
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Register (or login) on our website and you will not see this ad.
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Progress so far - I received the free router today (no delivery charge either). It's a Technicolor TG589vac which is a combined dual band 802.11ac modem/router, quite an improvement on what I've got now.
I also received an email telling me that the service will start on 31st May and they will send an engineer that morning. I was surprised at that as I already have the same fibre package (80/20) so I phoned SSE. They have the usual wait to get through but they give you the option to phone you back, which I took. There was still a short wait when they phoned me back which I reported to the advisor and she promised that that would be looked into. Anyway, they like to send an engineer to ensure all is OK. Also, he will fit a newer master phone socket with the sockets side by side - mine are above each other. I'm not sure that's correct but we'll see what the engineer says.
So it's looking good at present. SSE seem to be on the ball.
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I emailed them some questions at the weekend, still had no answer 
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Was there still a connection charge? I'm trying to work out if it applies to migrations as it isn't very clear.
Thanks
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Beware of usage capped 100GB per month say on T&C. I would avoid it.
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Do you make these things up adslmax?
There is no such usage cap mentioned in their t and c.
They advertise their broadband as : Truly unlimited downloads � stream and download as much as you like
Taken from : SSE Superfast Fibre broadband / SSE Ultrafast Fibre
Broadband: D511 product range
We offer two broadband packages in the D511 product range which provide varying
download speeds but each has an unlimited data usage allowance. However there are
factors affecting the speed of data transfer and hence the amount of data that can
be downloaded/uploaded on any given day, such as your maximum line speed using
these fibre products as well as network capacity. Adverse weather conditions, internal
wiring, electrical interferences, network congestion and technical restrictions of your
browsing device, may all affect your data usage and are beyond our control
They do have traffic management though
Broadband Traffic Management Policy
Our network operator undertakes traffic management to ensure that our customers
receive optimum performance at all times.
The principles of this network management policy are:
� To make sure that time-critical applications like Voice over Internet Protocol
(VoIP) are always prioritised.
� To protect interactive applications like web-browsing and Virtual Private
Network (VPN) from non-time sensitive download traffic.
� To flex the network under demand to cope with normal peaks and troughs
from day to day and month to month.
� To flex the network in the event of unusual demands in traffic or disaster
situations such as a network failure.
� To provide a 'quality of service' effect, meaning multiple applications running on
the same line interact with each other effectively, and use of high demand protocols
like Peer-to-Peer (P2P) doesn't swamp time-sensitive traffic such as online gaming or a
VoIP call.
Traffic types are identified in real-time based on a combination of port, source IP
address and DPI signature detection. This allows our network operator at any given
time to manage the network capacity and prioritise time sensitive traffic by reducing
the throughput of the other less time sensitive protocols
Edited by deleted (Thu 19-May-16 19:19:58)
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Wow, that looks like an unbeatable price for 18 months, less than £14 a month after cash back (Quidco is £130), including line rental with any time calls. I can't see any reason not to go for it once my Plusnet contract is up at the end of June. It's a shame you can't get it even cheaper without the any time calls, which I don't really need.
Kevin
plusnet Unlimited Fibre - sync 66999/19999 at approx 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST |
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They do have traffic management though
Broadband Traffic Management Policy
Our network operator undertakes traffic management to ensure that our customers
receive optimum performance at all times.
The principles of this network management policy are:
� To make sure that time-critical applications like Voice over Internet Protocol
(VoIP) are always prioritised.
� To protect interactive applications like web-browsing and Virtual Private
Network (VPN) from non-time sensitive download traffic.
� To flex the network under demand to cope with normal peaks and troughs
from day to day and month to month.
� To flex the network in the event of unusual demands in traffic or disaster
situations such as a network failure.
� To provide a 'quality of service' effect, meaning multiple applications running on
the same line interact with each other effectively, and use of high demand protocols
like Peer-to-Peer (P2P) doesn't swamp time-sensitive traffic such as online gaming or a
VoIP call.
Traffic types are identified in real-time based on a combination of port, source IP
address and DPI signature detection. This allows our network operator at any given
time to manage the network capacity and prioritise time sensitive traffic by reducing
the throughput of the other less time sensitive protocols Looking remarkably like a Plusnet reseller.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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they use daisy wholesale
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As I understand it there is no connection charge on migrations or otherwise. If you do a "Compare Tariffs" it says "no connection charges". You also get their VDSL modem/router free with no delivery charge. Static IP addresses are available free if you can give a good reason such as CCTV cameras. The only drawback I can see is the high cost of extras such as Caller Display at £3.50 per month and £1.50 per month for 1571 (Voicemail).
Edited by rjh321 (Fri 20-May-16 09:03:23)
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Confirmed from what people are showing on the speed tester.
Not sure the level of traffic management allows them to say 'truly unlimited', 'unlimited' is what I'd expect. Also not at all happy with their ultrafast tagging of an up to 76 Mbps product
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Are you seeing lots of throttling on peoples throughput on speed tests ?
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Nothing obvious but the tests are largely HTTP traffic based these days and they are not massive in customer numbers so sample size is small.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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they use daisy wholesale
I work for a housing association that have been using Daisy for the last 5 years odd. We have many MPLS /broadband/fiber lines with them.
To put it bluntly, look elsewhere. The support is pretty painful and it's not a particularly reliable connection. We have had two major outtages from them in the last six months.
Needless to say, we will not be renewing our contract with them.
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I have their ADLS service as a backup and it's clearly advertised and stated as UNLIMITED.
That is until you read the T&Cs where their is a 'Fair Usage' limit of 100GB.
So beware if this also applies to FTTC as @adslmax states.
It works fine and I've never had any problems in the year it's been running.
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Yes I did WARN them as they still have 100GB usage say on their T&C because the service is from Daisy that stated on FUP: ADSL2+, LLU, Annex M and FTTC services are not expected to transfer more than 100 Gigabytes of data during the course of a month. I did phone them up SSE and they say yes it totally unlimited usage allowance but subject on FUP as a household will not excess more than 100GB in a single month as we do believe 100GB is more than enough for any residential customers. AVOID IT as FTTC can eat up 100GB within a few week.
https://daisygroup.com/wp-content/uploads/2016/02/Br...
Edited by adslmax (Sat 21-May-16 10:05:17)
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They simply cannot claim it is unlimited if it isn't. Have any SSE customers actually had any problems with this? 100GB/month would be useless to me, I get through far more than that in a week.
Kevin
plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST |
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I don't think the 100GB limit is true, we have signed our contracts with SSE not the Daisy Group. I have read through SSE's terms and cannot see any monthly limit anywhere in the terms. Yes, the service will be traffic managed but no where does it state there is a monthly limit.
Read the comments at the bottom of this web page and there is a user who has downloaded 2TB and 4TB of data with no issues.
Plusnet
200m to cabinet
72.15MB/s down / 16.03MB/s up
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I just noticed on TopCashback & Quidco it says cash back deals are not payable to non-BT numbers / lines. As an EE home phone customer would I qualify? My number gives full details on BT's DSL checker so I think I'd be ok, but I thought I'd ask the question. Would this be different with say Sky?
Dave
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we have signed our contracts with SSE not the Daisy Group.
Yes, that point was not lost on me, other posters complained about Daisy's service, but we would be dealing with SSE, not Daisy.
Kevin
plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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I just noticed on TopCashback & Quidco it says cash back deals are not payable to non-BT numbers / lines. As an EE home phone customer would I qualify? My number gives full details on BT's DSL checker so I think I'd be ok, but I thought I'd ask the question. Would this be different with say Sky?
It would certainly apply to Virgin lines, almost certainly to Kingston Communications lines; the question is, does it apply to LLU lines? If you're on the BT DSL checker you should be OK.
Kevin
plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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Guys,
Tread with caution.
There is nothing wrong with customer services however they are selling an inferior service from a poor wholesaler(Daisy).
I've just had over 12 months of pain with 2 lines from SSE. Numerous complaints visits/routers/phone calls/speedtests/screenshots
After 5pm every evening you are subject to poor servers which attempt to control the bandwidth.
I have had single thread speeds lower than 30KBs which was observed on both lines. They(Daisy) try and make you believe it is due to congestion, make of that what you will.
What is worrying is the priority traffic receives when performing a speedtest. The only site which gave a true representation of speed was thinkbroadband. BT wholesale and speedtest.net both saturate the line.
HTTP downloads are pathetic at peak times. Multithreaded HTTP will not bust 19Mbps.
If all you do is browse websites, watch youtube then it's great. However if you wish to download games, play online, use github, dowload updates or isos then ensure you do so from 2am to 5pm.
I'm luckily being released from both contracts without fee.
The staff at customer services deserve a medal as they are have their hands tied as the middle man.
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Thanks, it sounds like SSE might be more useful as a stick to beat the Plusnet retentions team with when the time comes. I don't have any issues like that with Plusnet at the moment.
Kevin
plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST |
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EE is owned by some part of BT. The reference to BT lines has always meant Openreach Wholesale Line Rental (WLR3). That is what your EE line is. As has been said, being recognised by the BT Wholesake checker is proof.
Re what you say in your first sentence, I haven't been there to look, but if a deal is offered on Sky or TalkTalk mainstream products, which are all bundled with non-WLR3 lines then that deal must surely be honoured? I haven't time to investigate at the moment.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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I don't think the 100GB limit is true, we have signed our contracts with SSE not the Daisy Group. I have read through SSE's terms and cannot see any monthly limit anywhere in the terms. Yes, the service will be traffic managed but no where does it state there is a monthly limit.
Read the comments at the bottom of this web page and there is a user who has downloaded 2TB and 4TB of data with no issues.
Do not trust this guy DanielM
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"Truly unlimited downloads � stream and download as much as you like"
I really don't understand how SSE can advertise this when there actually is a limit with their Fair Use Policy??? I had a web chat today with a lass and she told me,
"I have spoken with a colleague in the broadband support team who has read the contract and advised me that it is up to 500GB of download usage but if you go above this there is nothing in the contract to say that we would charge you, although traffic management may be used to curb the usage"
I have to admit despite all the truly unlimited should mean unlimited argument, which I really feel is false advertising, I'm quite tempted by this offer even with a 500 GB monthly limit.
I have sent Daisy Wholesale an email to ask if I can ask them about SSE's packages and any limits, they have yet to get back to me.
Dave
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I suggest you see what the ASA have to say. Give them sufficient detail.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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Yes RobertoS, I may well do that.
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Never was the deal it seemed. When we enquired as a AAE power customer, the bottom line was no cheaper then EE. Horrendous call charges and contract.
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Typo? AAE >> SSE, adjacent keys?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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It is the anytime call package I was looking at so no call charges there for what I'd use the phone for and EE contracts are 18 months also
From what I can see it is a good bit cheaper than EE for an equivalent package, £24.95 + £17.50 = £ 42.45 per month vs SSE £21 + £3.50 + £1.50 (caller display & 1571 voicemail) = £26 per month...£16.45 per month cheaper over 18 months is a fair bit of coin. I stand corrected though if I've got my figures wrong.
Dave
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Has anyone found any decent user manual for the TG589VAC router yet. Called SSE desk to get info but guy was not much use.
I was hoping I'd get the older TG router so Openreach would install the fibre modem and I could buy a decent AC router.
Has anyone found a simple way of disabling all the routing functions of the TB589 to make it a simple modem.
I currently have a netgear DGN2200 as my main router for PlusNet DSL with a 2nd DGND3300 as a wireless extender / access point.
I was hoping initially to use these as is or with minimal changes until I decide on what AC router to buy.
Any suggestions on the best way to set up each of these 3 routers?
Install date is 2 June so need to work out something quickly.
Thanks
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Look here:
Technicolor TG589vac Info
It took me a long time to find that!
My installation date is 31st May and I haven't tried the router yet.
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Well done that man!  I was just having a Google hunt...with no joy. Technicolour's website doesn't have anything about the Technicolor TG589vac which I found a bit odd. Good on NickDJ for putting all that together, and I hope it gives all the info you need KenFarquhar.
All the best for 31st May.
Dave
Edited by deleted (Wed 25-May-16 09:17:38)
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Wow well done indeed to NickDJ and thanks to rjh321 for finding it.
I'm a bit more comfortable with the switchover on 2 June now - although I think I'll be changing the TG router as soon as the service has settled after the initial connection.
I assume I'll be able to change the default router IP address once connected to match my current setup so I don't need to change too much. I can't imagine not being able to do this on any router.
I'll post my experiences next week - hopefully good!!!!!
Thanks again to all.
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I'm on the 80/20 SSE package, signed up last year for c. £24/month all-in.
The service isn't bad but recently I've been seeing slowdowns in the evenings on facebook and some other sites (still usable but slow - maybe 200kb/s); youtube appears to be working fine though. Speedtest.net also shows full throughput so there seems to be some sort of prioritisation going on or perhaps some saturated links.
http://www.speedtest.net/result/5354451047.png
Thinkbroadband speedtest from 5 mins ago (shocking result):
http://www.thinkbroadband.com/speedtest/results.html...
In terms of monthly usage; my typical usage is c. 300gb/month and I've never heard anything from SSE. I've also used over 500gb in a month occasionally and I have never been told to reduce my usage.
<edit>Also worth mentioning was when I first joined back in October the peak-time speeds were terrible. I'm guessing their network became massively over-subscribed due to the amazing deal they were offering. It took them until mid-November to sort out the peak-time issues (see image below). The deal you mentioned is actually £3/month cheaper than the one I got so I'm guessing loads of new people are joining which is probably causing the issues I've been having during peak times.
Samknows monitor:
http://i.imgur.com/N5fTBmU.png
BT until 1st October when migrated over to SSE. No impact to off-peak speed, but peak speed went down to 15mbps. Issue fixed on 19th November, but as you can see it's deteriorated again over the past month.
</edit>
BT ADSL (Lewes 2000-2005) - 512/256k, later upgraded to 2048/256k
University of Kent JaNET (2005/06) - 10/10meg
BeThere (Canterbury & Hoddesdon 2006-2008) - c. 21/1.3meg
AOL broadband (Exeter 2009/10) - 8/0.5meg
Virgin Media (Islington 2011-2013) 50/5meg
Virgin Media (Greenwich 2013-2015) 120/12meg (peak more like 2/12)
BT Infinity 2 (Greenwich 2015-) 70/20meg
Edited by dustmaker (Thu 26-May-16 00:29:06)
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I called SSE help line yesterday to ask about my username and password. They kept trying to tell my the router login / password and my wifi password for the router and that I didn't need anything else.
Could that be right? I've always had a new user name & password to each ISP's service???
Also SSE don't provide email so their intro letter doesn't include any details for outgoing SMTP - since I'll still be using Virgin for my email. Has anyone found this information or got it from SSE?
Cheers
Ken
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this may work https://daisygroup.com/resource/can-tell-daisy-whole...
regarding router settings I don't know about SSE/Daisy but TalkTalk just check against the phone number
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OK that is clear as mud.
1) Router username and password you have been given; correct?
Other username/passwords you may require
2) Email not available as (as you mentioned) SSE do not provide any email service
3) Online account; not sure about this, maybe not required again.
As for outgoing SMTP, probably not available again; most providers now use authenticated SMTP and SSE do not provide an email service.
Ian
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The way both the download and upload plummet suggests something is wrong (even if ignoring the actual figures)
Your shape is not common too
http://www.thinkbroadband.com/speedtest/results.html...
http://tbb.st/1464389690395346755
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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One question Bob - Why does TTB LLU show on some speed tests as Daisy? It happens on enough sites to suggest a connection.
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No idea. I didn't know this .
It's possible they have installed their MSANs but found it more cost-effective to rent backhaul from Daisy than anybody else. Though I'm not sure that would cause it.
Are you sure it actually is LLU? Not just another way of providing backhaul from BTW MSANs? Aka Entanet supplying vISPs, and other vISPs that use Daisy but don't have their own IP range.
TT may even have switched people over, so they can use all their own IPv4 addresses on their LLU.
Just ideas off the top of my head .
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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I am sure I am Unbundled and sure Uno resell TTB. Odd that some checkers state my supplier is Daisy. Possibly Matt will spot and explain.
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Cont... A quick Goggle seems to throw up plenty of association between the two - Even links to good old TBB!
http://forums.thinkbroadband.com/otherisp/4348211-xi...
Mention here of TTB supplying Daisy.
http://www.daisywholesale.com/media-centre/daisy-who...
Edited by professor973 (Sat 28-May-16 18:54:11)
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Well, it's all up and running. The engineer never showed up, so in the afternoon I phoned customer services and was put through within a minute. They were very helpful and suggested I connect it myself, which was very easy as we had fibre broadband already. It configured itself and was ready in a couple of minutes. The router has lots of info about the dsl connection in Diagnostics and the 5GHz wireless connection is currently connected to my laptop at 780 Mbps (through a brick wall). So all's well so far.
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http://tbb.st/1464805937128307155
I change over to another provider tomorrow thankfully.
They say nothing is wrong with the service nor do they throttle.
Oh and this is 2 lines synced at 76Mbps.
Port 80 download of Ubuntu
Screenshot of download
Just to add the preferential treatment that traffic receives to speedtest.net from Daisy.
http://www.speedtest.net/my-result/5371358341
Edited by deleted (Wed 01-Jun-16 19:46:48)
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Hi rjh321
Just seeing how you getting on a day or so on....
I'm considering moving from Sky Fibre Broadband and Talk Anytime (currently pay around £45 a month with 38mb download / 10 upload).
This deal from SSE does sound great and will save me over half of what i'm currently paying each month.... a no brainer!
Mind you... Sky are notorious for trying to keep you.... so no doubt they'll try every trick in the book to keep me lol
Are you getting 70+mb downloads ?
Cheers
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Hi, the service is fine but I only get 55Mbps as that's what I had before I switched from PlusNet. It depends on the distance from the cabinet and line quality. I used to get nearer 60Mbps but that dropped after a few equipment swaps. DLM (Dynamic Line Management) intervened and the line latency increased. It should recover some time.
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Glad to hear you got it all set up ok on May 31st. Everything running smoothly?
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Yes, it's all absolutely fine. One thing to bear in mind, which may happen with other transfers, is that they automatically transfer existing services, such as Caller Display and 1571 Voicemail. They charge a lot for those and I didn't want them so I phoned them to cancel those. They said they would do it, but they are still there, which is fine as long as they don't charge for them. I think I have a good case to dispute any charges.
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Be very carefull, I am with them a week now, started off with max throughput on my FTTC around 42Mbps, I do stream quite a lot, however now my speeds are :-
:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 2241 Kbps or 2.2 Mbps
Download Speed Test Size:: 6.3 MB or 6432 kB or 6586368 bytes
Download Binary File Transfer Speed:: 280 kB/s
Tested At:: http://TestMy.net Version 15
Validation:: http://testmy.net/db/wLmi7XoGK
TiP Measurement Summary:: Min 2.03 Mbps | Middle Avg 2.35 Mbps | Max 3.87 Mbps | 62% Variance
TiP Data Points:: 2.26 Mbps, 3.87 Mbps, 2.61 Mbps, 2.37 Mbps, 2.18 Mbps, 2.33 Mbps, 2.5 Mbps, 2.3 Mbps, 2.25 Mbps, 2.2 Mbps, 2.03 Mbps, 2.17 Mbps, 2.31 Mbps, 2.13 Mbps, 2.17 Mbps, 2.16 Mbps, 2.15 Mbps, 2.15 Mbps, 2.14 Mbps
Client Stats:: http://testmy.net/compID/7357814405502
Test Time:: 2016-06-13 13:20:48 Local Time
Client Location:: GB http://testmy.net/country/gb
Target:: London, GB http://uk3.testmy.net
Client Host:: Daisy Communications http://testmy.net/hoststats/daisy_communications
Compare:: 93% slower than host avg, 90% slower than country avg, 89% slower than world index
1MB Download in 3.66 Seconds - 1GB Download in ~1 Hour - 40X faster than 56K
This test of exactly 6432 kB took 23.587 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 [!]
around 2mbps, so I phoned them today and told them that they are throttling and the product is not fit for use, told me someone from their network team (Daisy I guess) will email me--waiting, so they throttle me to around 5% of my actual throughput can't stream anything just buffers like mad, product is not fit for purpose.
Watch this space.
/S
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testmy.net has just given me a download speed of 2.6Mbps, which is nonsense, what do you get using the TBB speed tester?
Kevin
plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST |
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TBB is ok but upload speed totally wrong here's the output
Speed Test History
Date/Time Avg Down Avg Up Provider
14-06-2016 20:22:43 (GMT) 4.2 Mbps 0.6 Mbps SSE Energy Supply
14-06-2016 20:21:34 (GMT) 4.3 Mbps 0.6 Mbps SSE Energy Supply
So slower than my adsl I had 3 years ago, Testmy.net is what I use a lot in my day job (yes I'm a Cisco engineer) and is pretty accurate as a rule.
Thanks
/S
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Well it seems that the results from testmy.net are at best highly variable - I have had all sorts of figures, whereas other testers are consistent. I just got 54.6Mbps out of it, which is somewhere near reality.
Kevin
plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOSTEdited by kasg (Wed 15-Jun-16 09:14:52)
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Interesting - so you're having major speed problems but rjh321 is apparently OK. I am seriously considering a move to SSE at the moment to save over £10 a month.
Kevin
plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST |
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Interesting - so you're having major speed problems but rjh321 is apparently OK. I am seriously considering a move to SSE at the moment to save over £10 a month.
Academic now as Plusnet has offered me a good deal so I'm staying put.
Kevin
plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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Just to confirm that I still have a rock solid connection with SSE. It's currently 57.95 Mbps down and 19.99 Mbps up as shown on the router interface. The speed was initially slightly lower but has now recovered to slightly higher than it was before I switched.
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An update on my SSE fibre connection. Yes, it has a consistently good connection speed but at peak times it is heavily traffic shaped. At least I now know to avoid evenings and probably weekends for any P2P activity!
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An update on my SSE fibre connection. Yes, it has a consistently good connection speed but at peak times it is heavily traffic shaped. At least I now know to avoid evenings and probably weekends for any P2P activity!
Can you share any information / insights on which types of traffic are heavily shaped during peak hours?
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As far as I can tell, it's mainly P2P that's restricted. You can download their traffic management policy from here: SSE Broadband legal and regulatory information
Initially I thought I had streaming problems with BBC iPlayer etc but that was just my LG Smart TV. Doing the same thing through other boxes such as YouView was absolutely fine. However, YouTube was very jerky so unusable at peak times.
I think I'll be going back to PlusNet when this contract expires!
Edited by rjh321 (Wed 22-Jun-16 08:49:19)
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Thanks rjh321 for your link to the Technicolor TG589vac information. I was surprised at the paucity of info about the router.
I thought I�d add my experience of SSE fibre Anytime Broadband & calls (Superfast) so far. We moved from TalkTalk (ADSL) and our change over date was two weeks ago. To set the scene as a family we are not heavy internet users, (no teenagers yet - a year to go): General surfing, email and streaming.
The Openreach engineer arrived to swap the master socket faceplate to a Mk3. Plugged the router in and away we went. The engineer was probably here for 15 minutes. Interestingly enough she said she was changing to SSE from TT in about a weeks time!
An almost seamless transfer. In theory the services added to the old phone package were supposed to be transferred over, but weren�t. I left it a day to see if they might appear, just in case. They didn�t, so I made a call to customer service and was told these should have been included in the move, sorry, (the que was <10 minutes). Was advised that it would take up to 48 hours to amend, however the change was effective after an hour.
A cheap service with the add-ons being charged. Like has already been mentioned £3.50 for caller display & £1.50 1571 answer service. Whereas with TT, CLid and 1571 were �included� the overall charge was higher. We have replaced the TT Youview internet kids channels with Netflix otherwise the packages are pretty similar. Although the packages cannot be directly compared, we are saving about £13 per month, (including the Netflix costs) and have gone from 17Mpbs to a sliver under 40Mpbs.
As for the service. So far so good. The router is behaving itself. The broadband seems stable. I guess only time will tell.
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Recently got superfast fibre broadband installed from SSE. Whole process went without any major problems and getting reasonable download and network speeds with the supplied Thomson TG598vac modem-router.
However the wireless performance is not great so decided to invest in Netgear Nighthawk router and have bought an X4 R7500.
Now trying to work out the best option for adding this to network.
Obviously its a router-only so will need to either:
(a) retain the TG598vac but disable any routing / wifi functions or
(b) swap the TG589 for a standard (Openreach) modem to connect the Nighthawk router to.
I imagine this is quite a common upgrade scenario moving to fibre - does anyone have any suggestions / tips on the best (simplest) option or point me to anywhere I can find information.
Ken
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Morning, I've just checked back in on this SSE thread after months and months, how are you guys doing that made the switch 8/9 months ago, how's it been for you with SSE? I still haven't switched providers, still with EE.
Dave
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Great. No problems or issues of any kind with the service. Full line speed, full throughput, no traffic management, no caps (thankfully!).
Possible issue with wireless performance, but not enough to deter me from recommending SSE (and it's not an SSE-related issue).
Heartily recommended.
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Nice one, glad to hear all is well with no issues...happy days. Be interesting to see if the others report back a similar glowing recommendation. Cheers.
Dave
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I've just been on SSE's website and the same package is now £38 per month! So you guys who signed up at £21 per month for 18 months, great deal. Many other ISP's are cheaper than that, so I won't be going to SSE then.
Dave
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