Pending cease fibre or phone on the line

I just had strange email alerted by follow that page on dslchecker.bt.com say as following change are:

before:

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

into:

There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 20th June 2016. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service.

I just had contact Plusnet that my parents has never placed an order to cease the fibre or phone line on their line. They found no records on the system or BT database about this. There is no order about cease. Plusnet say don't worry about this, take no notice of it.

My parents are now worried what happen if after June 20th that either their fibre with plusnet went ahead with cease or their phone line switched off as a cease completed. I don't want to dis-stressed them if that happen on that day!

I just hope it was BT database error on their side by BT Wholesale.

Who/Where at Plusnet? If it's showing on the checker results for more than a day I would be taking it further, until it stops appearing.

Which OR product are they on? 80/20, 40/20, 40/10, 40/2? Are they changing between two of those?

Edited by RobertoS (Sun 05-Jun-16 10:06:15)

They are on 80/20 product and never request any migration, cease or change product. And they still on contract with PN until next year for both 80/20 FTTC and PN phone line. Was speaking to PN webchat yesterday.

Edited by adslmax (Sun 05-Jun-16 10:33:12)

Keep checking, like I said.

01*********
Product Availability Download Speed
(Upload Speed)
20CN ADSL Max Available 6.5 (0.7)
21CN ADSL 2+ Available 8.0 (0.4)
21CN Annex M Available 8.0 (1.0)
Fibre to the Cabinet (FTTC) Not Available Not Available
Fibre to the Premises (FTTP) Not Available Not Available
FTTP On Demand Available 330.0 (30.0)

Exchange Information
Status Enabled
Message No Reason Code
Exchange Name CUCKOO OAK


Very odd as it say FTTC (Not Available)

That doesn't look like the output from dslchecker.bt.com

It could show not available if the cabinet or installed cards were full.

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01********* on Exchange CUCKOO OAK is served by Cabinet 9

Featured Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


WBC FTTC Availability Date


WBC SOGEA Availability Date


Left in Jumper
High Low High Low
VDSL Range A (Clean) 75.5 58.4 20 18.6 -- Available -- --
VDSL Range B (Impacted) 60 30.5 20 8.5 -- Available -- --

Featured Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


WBC FTTP Availability Date




Left in Jumper
FTTP on Demand 330 30 -- Available -- --

ADSL Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


Availability Date




Left in Jumper
WBC ADSL 2+ Up to 7.5 -- 5.5 to 12 Available -- --
WBC ADSL 2+ Annex M Up to 7.5 Up to 1 5.5 to 12 Available -- --
ADSL Max Up to 5.5 -- 4 to 8 Available -- --
WBC Fixed Rate 2 -- -- Available -- --
Fixed Rate 2 -- -- Available -- --

Other Offerings








Availability Date




VDSL Multicast -- -- -- Available -- --
ADSL Multicast -- -- -- Available -- --

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.

There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 20th June 2016. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

Thank you for your interest.

So whose/which checker were you looking at for your OP, and has it changed? If it has changed, is there any chance you mistyped the phone number?

I did put the correct phone number five out of five times to make sure it not mistype! It's still saying cease on the line for 20th June 2016. My parents are not happy about this.

Edited by adslmax (Sun 05-Jun-16 11:04:00)

"Strange email alert" ????

Are you sure it was genuine and you haven't fallen for a phishing attack?