FTTP - Installation Missed - New Build

Hello,

Some help needed with the below situation please!

We recently purchased a house in a new development in Maidenhead. Within this development the majority of properties are fitted with a super fast fibre broadband service as standard (FTTP).

It appears our property (which we bought second hand) was one of the first properties built on the site (now 2.5 years old) and at the time of build, Openreach and the developer didn't get timings right and therefore missed out installing the FTTP service the row of properties on our road.

The current situation has left us with a very slow internet connection (around 6meg) which is not fast enough to allow us to work from home, due to the nature of the work we do.

We've now been in discussion with BT's executive complaint team and The developer for over three months with no resolution. It's been verified to me by an Openreach engineer on site that the fibre cabling is right outside our property and just needs to be pulled up to the house through existing conduit, which is a very quick job. The database can then be updated and BT place an order for fibre. Speaking with BT, they have no way to initial this process with Openreach and on the other hand The developer are saying it has to be initiated by BT.

It's a very frustrating situation given our neighbours opposite and surrounding us are connected up to the fibre service (300meg speed) and we have no current hope of getting it.

The industry regulator can't help us, so any advice on how to proceed with solving this would be greatly appreciated

Many thanks,

Ollie

Edited by deleted (Sun 17-Jul-16 20:40:17)

Hi there Ollie, and welcome to the forum.

Is this the 'Kingfisher Drive' estate ? If so which part are you in ?

Hi there

Yep that's right, we're in Brambling Way

Thanks

Ollie

Have you considered contacting your MP, see if they can give everyone a kick into life?

His MP is rather busy putting a government together just at the moment...

Oh...

Well, hopefully she can delegate it to one of her assistants / parliamentary researchers.

Good shout - we've actually already done this, there is an assistant on the case but doesn't appear to be getting anywhere currently.

Any further thoughts on how the situation could be resolved?

Money and/or wait. Openreach has no obligation to provide you with an FTTP connection. Nor does the developer have any obligation unless (a) there was a provision in the original sale that guaranteed FTTP access, and (b) this was transferred to you when you bought the house.

Either you can wait until the USO is introduced in which case you can ask for a 10 Mbps connection and Openreach might install FTTP as the simplest way of providing that speed. Or, you find out how much you have to pay Openreach to install the FTTP connection. Since BT Retail lack imagination or the systems to do this, go to an ISP that is willing to go out of its way to organise the connection. The most obvious one is A&A. You will, of course, finish up paying for the time and effort that they have to put into organising the connection.

A final option is to get a leased line - i.e. money again. The fibre is there so there should be no excess construction charge but the annual cost will be much higher than an FTTP line because you will have to pay for dedicated IP transit.

The core problem is that FTTP is expensive to install and operate (due to the bandwidth provided) but Openreach does not charge a corresponding amount extra in annual rental. So someone has to make up the difference. For new estates that someone is the developer. However, it sold your house without needing to pay the premium required. There is no particular reason why it should do that 2 years later, which puts the onus on you if you want FTTP badly enough.

Sadly, we come back to caveat emptor.

Edited by deleted (Mon 18-Jul-16 00:51:59)

Have you tried these direct?
http://forums.thinkbroadband.com/fibre/t/4493231-re-...

assume you are on slough120 they are you