Openreach say yes BT say no????

Hi
After waiting years Openreach finally installed FTTP into my village, massive YEY!
However, their online can i get superfast broadband checkers about 3 weeks ago, began saying FTTP is now active and you should contact your supplier to make an order.

BT and everyone else however say its not available?

The online superfast broadband checkers from Openreach etc all say active , but the smaller adsl checkers all say not?


BT are next to useless and for 3 weeks have been fobbing me off, anyone any ideas?

This is FTTP we are talking about, there is a shiny new green box and fibre wire at the pole at the bottom of my garden on the road!!!!

I live in North Wales and the Welsh Gov site uses the BT checker and that says I can now order as well?

Best thing to do is email me [email protected] and we'll pester Openreach to push the updates out to the wholesale/retail checkers or a correction.

There is a small chance of a mistake in the Openreach checker, so if you can email address and telephone number (which will only be passed onto Openreach for fixing this issue) I usually run through the permutations and then pester accordingly.

NOTE: Sometimes Openreach updates a few days ahead of the other checkers, so if the FTTP on the checker has only just gone live this may be the issue.

A small risk that you are not served from that pole in the garden, does your line go to that particular pole?

Thank you so much for your offer to help.
I have emailed you the relevant details as requested.

Is this native FTTP as they've put in a number of other areas in Wales?

My sister now has that available, but only a few ISPs will provide a service.

BT and Zen I believe. Any others you know of?

I think that AAISP was the other one that did.

Our exchange went live with fttc and 3 of its cabinets our cab4 they said couldn't get fttc so they for some reason chose to install fttp instead😄
The checkers on Openreach website claim I can get up to 330mb with their fttp service.

Since adsl was invented we have been unable to get over 1.5mb in my village, so am amazed and pleased to finally be getting such speeds. Fingers crossed

LOL, and "dammit". Of course they do. Not only that but I am with them on FTTC.

D'oh!

In reply to a post by RobertoS:

LOL, and "dammit". Of course they do. Not only that but I am with them on FTTC.

D'oh!

Can confirm it is native FTTP that they can order

Opernreach say yes, BT Wholesale say no, so address issue or a database slip up - email to pester being sent in the next couple of minutes.

Fingers crossed✌️

Don't hold your breath.

KMCO finished installing our network Mid June. FTTP appeared on the BT DSL Checker as available three weeks later. I took a screenshot (luckily) and contacted the only two independent ISPs I knew of to ask about their offers. Both denied it was available and, when I looked again, the FTTP line had disappeared.

After some to-ing and fro-ing, the screenshot was sent to BT who said the FTTP info had been put up in error and they were still checking the installation. It reappeared about a fortnight ago and I have gone with AAISP (who, unlike Zen, at least didn't make it obvious they thought me a fantasist when they failed to find the availability line).

Currently BT/Openreach are saying that they need a TMA to do the supply. Since it only involves crossing the road with 40 yards of overhead cable and since the feed to the network required half a mile of overhead cable with four road crossings, none of which appeared on roadworks.org, it appears that Openreach are dragging their feet. AA reckon at least another month.

Good luck.

Cheapest might be PlusNet, bearing in mind that you can't order it in the normal way but have to fill in a request to join the 'trial' via PlusNet FTTP trial (but I haven't considered any of the mad BT introductory offers).

Also worth considering is that you can only order either 80/20 or 40/2 from PN ATM;
The prices for those are £19.99 and £14.99 respectively plus a further £2.50 pm if you don't have your line rental with PN. Both come with unlimited usage.

Have chatted with a Openreach engineer in the village doing repair work, he stated the FTTP in the village is done and finished, that it comes direct overland to our Cab4 from the exchange and as it is FTTP not FTTC we would not need a new cab.

Many poles in the village including the one immediately on the verge of my house have the Fibre green boxes on them and fibre cabling is now done and finished through the village.

The only issue is that it is the website checkers that say we can order it but the adsl checkers say we cant?

Andrew has very kindly emailed openreach so we hope to have some answers soon.

FYI the exchange went live for FTTC 18mths ago or so we are the last cab to be upgraded as FTTC was apparently not an option, so amazingly FTTP has been installed instead!!!

Checkers claimed orders could be placed from the village ctr approx 6 weeks ago, but my road delayed a further 3 weeks before finally saying to place an order.

BT retail during conversations say they are doing free installation of FTTP and a monthly fee of approx £35 for a year, to order a site engineer visits, then books a works engineer who comes and does the pole work to your home, the pole requires a halo bracket thingy on top feeding to the new fibre box on the pole, then each house has a new wire from the halo to their home as they order it.

and then a final wiring inside your home to activate, lead time from order is approx 5 weeks!

Posted on our community website an email reply from bt digital complaints stating that they had looked into the issue of being unable to place an order for fttp. The complaints dept say that the fibre team assure them by Monday orders should start being accepted and they are trying to dove what they call a technical issue by Openreach databases not giving bt the correct information

BT and Openreach blaming each other now, Openreach in conversations with people complaint state there systems show our area is fttp enabled. Try and place an order though with Zen or BT and they can't progress it as they say the Openreach database shows us as brownfield copper only.

So frustrating

System FINALLY updated yesterday.

Village can now order Fibre.

Sooo Chuffed

IDNet do FTTP as well : http://www.idnet.net/data_products/fttp.php