FTTC no longer on the line

I am so angry with my isp as my FTTC taken off today without my knowedge.

Mode VDSL2
Traffic Type PTM
Status Down
Link Power State L0
Downstream Upstream
Line Coding (Trellis) Disabled Disabled
SNR Margin (dB) 0.0 0.0
Attenuation (dB) 0.0 0.0
Output Power (dBm) 0.0 0.0
Attainable Rate (Kbps) 0 0
Rate (Kbps) 0 0

Surely you're not angry with PlusNet.

It's connected to the wrong one ADSL2

Mode ADSL2+
Traffic Type PTM
Status Up
Link Power State L0
Downstream Upstream
Line Coding (Trellis) ON ON
SNR Margin (dB) 9.2 12.5
Attenuation (dB) 31.7 17.9
Output Power (dBm) 18.6 12.5
Attainable Rate (Kbps) 14797 1279
Rate (Kbps) 12457 448

Wasn't there a recent posting about another customer who saw the same thing?

An automatic upgrade that had gone wrong.... or similar.

Matt

I remember it too.

Seems they're good at doing this.

Xo........ XD....

Oooops...... lol

In reply to a post by uno:

Wasn't there a recent posting about another customer who saw the same thing?

Lightning strikes twice - well almost. First his parents' line, now his own.

Good detective skills - I knew I had seen it somewhere.

Oops.

Matt

What product and how much are you being charged?

adslmax seems to have gone very quiet which is unusual ...

In reply to a post by Rastus:

adslmax seems to have gone very quiet which is unusual ...

Maybe they have taken his ADSL2+

Paul

Plusnet have resolved this as engineer been today and put it back for me.

Mode VDSL2
Traffic Type PTM
Status Up
Link Power State L0
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 15.3 15.9
Attenuation (dB) 11.1 0.0
Output Power (dBm) 12.5 -0.9
Attainable Rate (Kbps) 114988 34928
Rate (Kbps) 79999 19999

In reply to a post by David_W:

Lightning strikes twice - well almost. First his parents' line, now his own.

Don't remind me this! Hope it won't happen again.

In reply to a post by Rastus:

adslmax seems to have gone very quiet which is unusual ...

Cos wasn't in a very good mood that why.

In reply to a post by adslmax:

Plusnet have resolved this as engineer been today and put it back for me.

Mode VDSL2
Traffic Type PTM
Status Up
Link Power State L0
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 15.3 15.9
Attenuation (dB) 11.1 0.0
Output Power (dBm) 12.5 -0.9
Attainable Rate (Kbps) 114988 34928
Rate (Kbps) 79999 19999

Nice.

We are still wait for openreach to get off their backsides to resolve our FTTP.

The annoying thing is openreach have no clue what they are doing and saying.

We get the phone call stating the work has been done and to re-schedule the engineer visits to be told on the day by the engineer that the work hasn't been done and this has happened to a few of us on our hardware.

And have now been told our Splitter Node has to be surveyed again, what a joke.

I am starting to think their excuse od "It needs to be surveyed again" is their new fob off response to the classic "End of the Month" [censored].

So yeah, not really in a good mood either.

Paul

In reply to a post by PaulKirby:

We are still wait for openreach to get off their backsides to resolve our FTTP.

Good job you didn't mention to adslmax that you've ordered the 330Mb/s service when he's stuck with 80Mb/s.

In reply to a post by adslmax:

Plusnet have resolved this as engineer been today and put it back for me.

Mode VDSL2
Traffic Type PTM
Status Up
Link Power State L0
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 15.3 15.9
Attenuation (dB) 11.1 0.0
Output Power (dBm) 12.5 -0.9
Attainable Rate (Kbps) 114988 34928
Rate (Kbps) 79999 19999

Those attainable look higher than your previous, or are they the same? As it looks like simply been moved to a new port on the cabinet gave you a different set of crosstalk levels.

It's moved to new port on the cabinet as engineer reset DLM and everything back on fibre today.

1. Best Effort Test: -provides background information.

Download Speed
74.93 Mbps

0 Mbps 77.35 Mbps
Max Achievable Speed

Download speedachieved during the test was - 74.93 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-77.35 Mbps .
Additional Information:
IP Profile for your line is - 77.35 Mbps

2. Upstream Test: -provides background information.

Upload Speed
17.91 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 17.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Edited by adslmax (Wed 31-Aug-16 23:10:39)

DLM always resets when you swap to another port at the cabinet.