|
|
I've been waiting for over a month now to get my phone line working, they said line plant work is needed? I already have a line at the property and the last person had a connection there which I don't get?
Edited by deleted (Tue 13-Sep-16 08:10:11)
|
|
|
|
Which telecom provider and/or ISP are you using?
|
|
|
Which telecom provider and/or ISP are you using?
BT
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
|
|
|
|
|
Does it have a dial tone still?
|
|
|
|
No its dead
|
|
|
"Line Plant' is a bit of a cover-all term, it could be anything really.
You say that the property previously had service, but then maybe when finished with, part of that pair got used to provide service or repair another customers line.
The people to chase are BT themselves.
|
|
|
"Line Plant' is a bit of a cover-all term, it could be anything really.
You say that the property previously had service, but then maybe when finished with, part of that pair got used to provide service or repair another customers line.
The people to chase are BT themselves.
Yes the last tenant there had service less than 3 months ago, I chase with them daily, the first excuse they gave was a narrow band fault, then yesterday it was this line plant work which has been approved by their planning department, I've had 4 different activation dates, I wouldn't mind not having fiber for a while but there is no phone service there ether which means I can't do anything at the address  even BT WIFI does not work there.....
|
|
|
|
BT Wifi only works if there is someone nearby with a router configured as a BT Wifi hotspot.
|
|
|
|
Openreach say it will be another 4 weeks until they think its working!!?? (2 months total) I don't get this I have a line at the address already!?
|
|
|
|
Is the line you have at the address working already?
|
|
|
|
No dial tone, but the last women who lived there had internet and everything
|
|
|
But is it connected to anything? For example can you measure 50v DC on it? Or does it sound connected?
If not then you don't have a line, you have a piece of wire.
Edited by deleted (Wed 14-Sep-16 14:41:04)
|
|
|
|
Yes its connected goes into a box on the wall outside then goes from there to the pole
|
|
|
|
Perhaps from the pole it goes to a cabinet where it's just hanging inside not connected to anything?
|
|
|
|
Maybe the line was with an LLU provider such as Talk Talk or Sky. They tend to get disconnected fairly quickly when the service is cancelled.
|
|
|
|
As previously mentioned , it's likely that at least part of the old line has been used for another. If there are no spare lines available then a new cable maybe required.
|
Pages in this thread: 
Print Thread
