Is there any way of finding out WHY I can't order fibre?

I've put in an order for fibre broadband for a charity in Cirencester (GL7 1HY, located about 30 metres from cabinet 7). The availability checker says we should get between 62.9 and 80 Mbps download data rates. However, I am told we can only ger ADSL2+, with no explanation of why we can't get fibre.

Is there any way of finding out why?

Your post code is served by 2 cabinets and a small number of Exchange Only (EO) lines. Most people in that post code are indeed on cabinet 7. If you are on an EO line this would explain why you can't get fibre as they are 'incompatible'.

If you go to https://www.dslchecker.bt.com/ and put in your phone number or address (don't use just the post code checker) it will confirm which cabinet you are on. If it doesn't say then I'm afraid you are on an EO line.

Del

In reply to a post by John_Gray:

I've put in an order for fibre broadband for a charity in Cirencester (GL7 1HY, located about 30 metres from cabinet 7). The availability checker says we should get between 62.9 and 80 Mbps download data rates. However, I am told we can only ger ADSL2+, with no explanation of why we can't get fibre.

Is there any way of finding out why?

Who is telling you that you cannot order? Have you tried different ISPs? For example Sky told me I couldn't order FTTC through them, but all other ISPs were fine.

I've used the Address Checker - that's how I know the building uses cabinet 7.
Are you saving that with cabinets (both telephone and fibre) within 30 metres we could have an exchange-only line?

We have to order from BT, I'm afraid - no option.

In reply to a post by John_Gray:

I've used the Address Checker - that's how I know the building uses cabinet 7.
Are you saving that with cabinets (both telephone and fibre) within 30 metres we could have an exchange-only line?

We have to order from BT, I'm afraid - no option.

So have you tried putting your address in the checkers for other ISPs - for example Zen, Plusnet/BT? Are they all saying you can only get ADSL2+ and not 'Fibre'?

Its possible, but if for the property number and postcode the BT Wholesale checker says you are on cabinet 7 then should be available.

Would need to know the exact address and do multiple checks to try and figure out if this might be a mistake, or some other reason. Essentially what the provider should be doing on your behalf.

The whole point of this is that the checker says we CAN get VDSL2, at the speeds I quoted - it's only when we put in the order that they will only supply an ADSL2+ line, but without any explanation why.

The only "help" I've had is the suggestion that after the line is installed we ask for an upgrade to VDSL2...

What does this checker say?

https://www.btwholesale.com/includes/adsl/adsl.htm?s...

Do not use the post code to verify.

Between 70.9 and 80 Mbps down...

Ah right, I see what you mean, apologies! I would pick a decent provider with techs that know what they're doing, and actually give them a call before ordering; they should be able to figure out exactly what's going on and as Andrew said, the provider should be untangling the mess on your behalf once you've agreed to get VDSL. In theory...

Edited by sergiup (Thu 01-Dec-16 16:38:26)